2016 Mazda CX-5: problems, recalls and reliability
5 recalls and 510 owner complaints on record; the weakest area is exterior lighting (34% of complaints); the 2015 and 2017 model years look more trouble-free.
Data updated weekly · 2 new complaints in the last 90 days · latest recall Feb 2020
All counts are reports filed with NHTSA in the United States - US market only, not worldwide totals.
Common problems
Computed from 510 owner complaints filed with NHTSA for this exact model year.
“(I am the owner of the car and am filling this out for my daughter who was driving it at the time, I was not with her during the incident) While driving down the road in the rain the wipers just stopped working. I have not had any dealers ID the specific problem yet. We replaced the wiper 20amp fuse and it did not fix the problem. There were no warning lamps and there are still no warning lamps. My safety was put into danger when I could not see out the window. I was nearly at work so I waited for the rain to slow down some was able to make it to work. The rain cleared while I was at work and it has not rained since. It is available for inspection upon request.”Owner report · Visibility/Wiper · May 2026
“I was slowly turning left into an alley when I heard a loud noise, the front of my car dropped, and the car immediately stopped and was immovable. Upon getting out of the car, it appears some joint separated from the wheel.”Owner report · Suspension · May 2026
“The contact owns a 2016 Mazda CX-5. The contact stated that the engine light illuminated. The vehicle was taken to an independent mechanic diagnosed with a sensor failure and needing to replace a catalytic converter. The oxygen sensors were repalced.r was replaced by an independent mechanic. The vehicle stalled while reversing. The manufacturer was not notified of the issue. The approximate failure mileage was 131,860.”Owner report · Engine And Engine Cooling · May 2026
Show 7 more owner reports
“Any time the vehicle has been sitting with the engine off and has been given enough time to "cool down", upon starting the vehicle and switching from PARK to DRIVE, the vehicle will violently lurch forward while attempting to reach 2nd gear. This is dangerous behavior that is not normal for any vehicle. There is clearly something wrong with either the transmission or the way the software communicates with the transmission. When the engine is within normal temperature it doesn't display this dangerous behavior. A similar TSB was issued for the 2nd generation of CX5s but not for this generation of CX5s”Owner report · Power Train · Apr 2026
“High pressure fuel pump has been replaced twice in less than a year. Car has less than 100,000 miles. Both times the fuel pump went out while driving, causing loss of acceleration and stalling of vehicle. Had to be towed to shop both times.”Owner report · Fuel/Propulsion System · Mar 2026
“The contact owns a 2016 Mazda CX-5. The contact stated that while driving 70 MPH with the cruise control activated, the cruise control cancellation switch failed to operate as intended after several attempts or while depressing the brake pedal. No warning light was illuminated. In addition, the contact was able to deactivate the cruise control using the main cruise control power switch. The vehicle was taken to a local dealer to be diagnosed; however, the cause of the failure was not yet determined. The vehicle was not repaired. The manufacturer was made aware of the failure by the local dealer. The failure mileage was approximately 91,000.”Owner report · Electrical System · Mar 2026
“I noticed smoke filling the inside of my car. I looked over at the passenger seat, and my coat was on fire. I poured my drink on it, pulled over, and threw the coat out of the car. I saw a large hole in the lumbar area of the passenger seat, and it was glowing red and putting out a lot of heat. The seat heater was on, so I immediately turned it off. It was obvious that the fire has started inside the seat, and there was no other fire source in car--ie. lit cigarette, lighter, etc. If someone had been sitting there, they would have serious burns. The seat will need to be replaced.”Owner report · Seats · Feb 2026
“Leather heated seats .. safety put at risks because I suffered burns on my bottom (butt) from the driver seat getting too hot to the point where it burned the seat itself as well , and made a brown burn mark on the seat ... Both of my cheeks got burned .. this can in the long run cause skin damage and worse case scenario cancer. No it hasn't been inspected No warning lamps”Owner report · Seats · Jan 2026
“With no prior warning, just after turning into driveway, my car got stuck and would not move. It gave clicking sounds and would not move no matter which gear it was in. The towing service person needed a dolly in order to safely lift the vehicle onto the towing bed because the front, driver's side tire would not move and was pushing into the fender. So far, the control arm and axel are completely separated from the car. Further investigation is ongoing to determine the extent of the spontaneous injury. This all happened without warning.”Owner report · Suspension · Dec 2025
“The front passenger seat heating system caught fire and burned through the fabric and my dog's seat. The fumes made me and my dog nauseous.I had to swerve across the highway and stop on the shoulder to extinguish the seat fire/burn. The fuse was pulled for safety. The seat is in storage for inspection. Mazda will be contacted.”Owner report · Seats · Oct 2025
When filing, owners marked a crash in 31 of these complaints and injuries in 13 - self-reported to NHTSA, not verified accident statistics.
Recalls - 5 campaigns
Mazda North American Operations (Mazda) is recalling certain model year 2010-2013 Mazda3 and Mazdaspeed3 vehicles manufactured November 18, 2008, to June 8, 2013, 2012-2015 Mazda5 vehicles manufactured October 26, 2010, to June 22, 2015, 2016 CX-3 vehicles manufactured June 1, 2015, to December 26, 2015, and 2013-2016 CX-5 vehicles manufactured December 15, 2011, to December 26, 2015. On the affected vehicles, the lift gate support struts may corrode, possibly causing the struts to break and/or the lift gate to drop unexpectedly.
Remedy: Mazda dealers will replace the both lift gate supports, free of charge, however parts are not currently available. The recall began April 2017. Owners may contact Mazda customer service at 1-800-222-5500. Mazda's number for this recall is 9916H.
Pilkington North America, Inc. (Pilkington) is recalling certain replacement windshields, model FW04026 GTY, manufactured November 23, 2015, to December 16, 2015 for use in Mazda CX-5 vehicles that are equipped with the Smart City Brake Support system. The affected windshields have a bracket mounted on the inside to hold a laser sensor or LIDAR device for the Smart City Brake Support system. These brackets were improperly affixed with only tape instead of tape and urethane and therefore may loosen.
Remedy: Pilkington will contact the wholesalers and retailers that purchased the windshields to try to identify the affected customers. The affected windshields will be replaced, free of charge. This recall began on February 15, 2016. Owners may contact Pilkington at 1-844-278-7230.
Mazda North American Operations (Mazda) is recalling certain 2016 CX-5 vehicles. The LED Daytime Running Lights (DRL) may fail while driving.
Remedy: Mazda will notify owners, and dealers will inspect the headlights, and replace the sealing gasket or headlight assemblies, as necessary, free of charge. The recall began March 20, 2020. Owners may contact Mazda customer service at 1-800-222-5500 Option 4. Mazda's number for this recall is 4320A.
Mazda North American Operations (Mazda) is recalling certain model year 2014-2016 Mazda CX-5 vehicles manufactured June 27, 2013, to February 2, 2016. The affected vehicles have a fuel filler pipe that may rupture in the event of a crash. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 301, "Fuel System Integrity."
Remedy: Mazda will notify owners, and dealers will alter the attachment between the fuel filler pipe and the left rear side of the bracket of the fuel filler pipe, free of charge. The recall began on February 25, 2016. Owners may contact Mazda customer service at 1-800-222-5500, option 6. Mazda's number for this recall is 9216B.
Mazda North American Operations (Mazda) is recalling certain model year 2016 CX-3 vehicles manufactured June 1, 2015, to December 2, 2015, 2013-2014 Mazda2 vehicles manufactured July 3, 2013, to August 8, 2014, 2014-2016 CX-5 vehicles manufactured January 19, 2013, to December 2, 2015, and 2013-2015 CX-9 vehicles manufactured December 6, 2012, to July 31, 2015. The lower mounting nuts and bolts that attach the front strut assembly to the steering knuckle may loosen, allowing the steering knuckle to separate.
Remedy: Mazda will notify owners, and dealers will inspect the lower mounting nuts and bolts that secure the front strut assembly to the steering knuckle. If the bolts are loose, they will be replaced and then correctly tightened, free of charge. The recall is expected to begin May 20, 2016. Owners may contact Mazda customer service at 1-800-222-5500. Mazda's number for this recall is 9316D.
Trouble codes owners mention
OBD-II codes that appear in NHTSA complaints about this car.
Specifications
Factory options offered for the 2016 model year, decoded from the NHTSA vPIC database. Individual vehicles have one of each.
How other years compare
Check your exact CX-5 by VIN
Recalls and equipment differ between individual vehicles. Decode your VIN to see what applies to yours.
Open VIN decoderFrequently asked questions
Is the 2016 Mazda CX-5 reliable?
NHTSA has 510 owner complaints and 5 recall campaigns on record for the 2016 Mazda CX-5. The most complained-about area is exterior lighting (34% of complaints).
At what mileage do 2016 Mazda CX-5 problems usually appear?
Half of the complaints that mention mileage were filed at 33,000 miles or less.
Does the 2016 Mazda CX-5 have open recalls?
5 recall campaigns have been issued, the latest concerning structure:body:hatchback/liftgate. Check your specific vehicle by VIN - recall repairs are free at franchised dealers.
Source: NHTSA recall campaigns and owner complaints (public domain). Counts reflect reports on file and are not a defect rate.