2020 Mercedes-Benz Metris: problems, recalls and reliability
8 recalls and 7 owner complaints on record; most reports concern wheels; the 2021 model year looks more trouble-free.
Data updated weekly · latest recall Feb 2026
All counts are reports filed with NHTSA in the United States - US market only, not worldwide totals.
Common problems
Computed from 7 owner complaints filed with NHTSA for this exact model year.
“(FROM FACTORY)CONTINENTAL VANCO 4 SEASON 225 17 101H TIRES PREMATURE EXCESSIVE WEAR @ 12,000 miles. TIRES WERE ALWAYS INFLATED TO RECOMMENDED PSI WITH NO TPMS WARNING LAMPS TIRES ARE NOW UNSAFE TO DRIVE ON AND COULD CAUSE A BLOWOUT, CRASH, INJURY OR DEATH. MB IS NOT OWNING UP TO THE WRONG TIRE SIZE AND RATING ON THESE VANS AND BEING UNDER RATED FROM WHAT WHAT IT SHOULD BE . CURRENT MBUSA RECOMMENDED TIRE is 235/55/R17 with 103H LOAD RATING. SEEMS THAT THE TIRES THAT CAME WITH THE VAN ARE THE INCORRECT TIRE SIZE AND LOAD RATING WHICH PUT DRIVER AT RISK FOR RAPID ONSET TIRE WEAR AND DAMAGE RISKING IN BLOWOUT OR ACCIDENT.”Owner report · Wheels · Apr 2025
“Power steering malfunction caused by computer glitch when we had a bump. SeeNHTSA recall #17V-595 for earlier manufactured Metris.Yes- available for inspection. Yes, loss of power steering endangered us an anything in our path as we attempted to steer the van without powered steering I don't know if it can be confirmed by a independent service center, but there is a history of this with other owners and I assumed it can. It has been inspected by a Merecedes service center, see the enclosed repair estimate. No warning ,a bell dinged a red service message came on when we hit the bump.”Owner report · Steering · Apr 2024
“After one year of ownership, purchased used from dealer with 40 miles) I have to replace control unit due to the location of the unit in the car developing mold from condensation. Is a common problem, is widely discussed on the internet, and MBZ does not cover under warranty. The repair is to replace the unit ($2,700 in labor/parts) and place a plastic bag over the new unit.”Owner report · Electrical System · Jan 2024
Show 2 more owner reports
“To whom it may concern, while driving on the highway I lost function of power steering and a message came on stating "power steering malfunction see operator manual".”Owner report · Steering · Jul 2022
“My vehicle has a manufacturing defect that has been causing excessive tire wear and alignment issues. New tires are needed every 7k miles and the wheels will not stay in alignment. This has been reported by many other owners. I have put together the following website to detail the problem and link to reports of the same: [XXX] . INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)”Owner report · Wheels · May 2021
Recalls - 8 campaigns
Daimler Vans USA, LLC (DVUSA) is recalling certain 2016-2019 Mercedes-Benz Metris vehicles. The integrated backup battery compartment located underneath the front passenger's seat may not have its own cover, potentially exposing the battery when the seat is moved forward.
Remedy: DVUSA will notify owners, and Mercedes-Benz dealers will install covers over the battery compartment area, free of charge. DVUSA issued owners an interim notification on December 2, 2019. The recall began March 9, 2020. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VS2SITZAB.
Daimler Vans USA, LLC (DVUSA) is recalling certain 2019-2020 Mercedes-Benz Metris right-hand drive vehicles. The screwed fittings between the rigid steel brake lines routed through the underbody of the vehicle and the brake hoses in the area of the front and rear axles may not have been correctly installed.
Remedy: DVUSA will notify owners, and dealers will check the affected fittings at the connection points of the brake lines to the brake hoses, correcting them as necessary, free of charge. The recall began December 10, 2020. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VS2BREMPOS.
Daimler Vans USA, LLC (DVUSA) is recalling certain 2019-2021 Freightliner Sprinter, Mercedes-Benz Metris, and Mercedes-Benz Sprinter vehicles. An error in the communication module's SIM card software can cause a mobile network connection failure, disabling the emergency call (eCall) system.
Remedy: The communication module software will be updated through an Over-the-Air (OTA) update, or by a dealer, free of charge. Owner notification letters were mailed October 13, 2022. Owners may contact DVUSA at 1-877-762-8267. DVUSA's number for this recall is VS2SIMKOM/VS3SIMKOM.
Daimler Vans USA, LLC (DVUSA) is recalling certain 2017-2022 Mercedes-Benz Metris vehicles. The connection of the upper and lower fuel hoses to the engine may be insecure, which can result in a fuel leak.
Remedy: Dealers will inspect and repair the fuel hose connections, and replace the clamps and fuel hose, as necessary, free of charge. Owner notification letters were mailed May 5, 2022. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VS2KRAUCH.
Daimler Vans USA, LLC (DVUSA) is recalling certain 2020-2023 Mercedes-Benz Metris vehicles. The electrical connections for the infotainment system may not be properly secured, which can cause the rearview camera image not to display. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 111, "Rear Visibility."
Remedy: Dealers will inspect and repair the infotainment system connection, as necessary, free of charge. Owner notification letters were mailed November 11, 2025. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VS2GARPIN.
Daimler Vans USA, LLC (DVUSA) is recalling certain 2020 and 2022-2023 Mercedes-Benz Metris right-hand-drive vehicles. Water may accumulate on the air bag control unit, which can cause the air bags not to deploy as intended.
Remedy: Dealers will install a cover on the air bag control unit, free of charge. Owner notification letters were mailed beginning April 10, 2026. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VS2KORSRS. Vehicle Identification Numbers (VINs) involved in this recall will become searchable on NHTSA.gov beginning February 13, 2026.
Daimler Vans USA, LLC (DVUSA) is recalling certain 2016-2021 Mercedes-Benz Metris vehicles. The brake fluid reservoir may be incorrectly mounted, which can allow it to detach.
Remedy: Dealers will inspect and repair the brake fluid reservoir mounting, as necessary, free of charge. Owner notification letters were mailed on May 2, 2022. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VS2BE42BRE.
Daimler Vans USA, LLC (DVUSA) is recalling certain 2016-2020 Mercedes-Benz Metris and 2019-2020 Mercedes-Benz Sprinter vehicles. The software design of the communication module may fail to communicate the correct vehicle location for the emergency call system (eCall) in the event of a crash.
Remedy: DVUSA will notify owners, and dealers will update the software communication module for the automatic emergency call system, free of charge. The recall began on May 5, 2021. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VSXHERMPOS.
Specifications
Factory options offered for the 2020 model year, decoded from the NHTSA vPIC database. Individual vehicles have one of each.
How other years compare
Check your exact Metris by VIN
Recalls and equipment differ between individual vehicles. Decode your VIN to see what applies to yours.
Open VIN decoderFrequently asked questions
Is the 2020 Mercedes-Benz Metris reliable?
NHTSA has 7 owner complaints and 8 recall campaigns on record for the 2020 Mercedes-Benz Metris. The most complained-about area is wheels.
Does the 2020 Mercedes-Benz Metris have open recalls?
8 recall campaigns have been issued, the latest concerning electrical system:12v/24v/48v battery. Check your specific vehicle by VIN - recall repairs are free at franchised dealers.
Source: NHTSA recall campaigns and owner complaints (public domain). Counts reflect reports on file and are not a defect rate.