NHTSA recall 21V-055 (21V055000)
electrical system recall reported February 5, 2021 - about 84,345 vehicles affected.
- NHTSA campaign number
- 21V055000
- Also written as
- 21V-055
- Manufacturer number
- VSXHERMPOS
- Reported
- February 5, 2021
- Vehicles affected
- ~84,345
- Component
- electrical system
What is being recalled
Daimler Vans USA, LLC (DVUSA) is recalling certain 2016-2020 Mercedes-Benz Metris and 2019-2020 Mercedes-Benz Sprinter vehicles. The software design of the communication module may fail to communicate the correct vehicle location for the emergency call system (eCall) in the event of a crash.
Why it is dangerous
Failure of the eCall system may result in emergency responders being dispatched to the wrong location, increasing the risk of injury following a crash.
The fix (free at any franchised dealer)
DVUSA will notify owners, and dealers will update the software communication module for the automatic emergency call system, free of charge. The recall began on May 5, 2021. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VSXHERMPOS.
Recall repairs are always free, regardless of vehicle age or where you bought the car. Quote the campaign number 21V-055 when calling a dealer.
Affected 5 models
Each year links to that car's full history: every recall, owner complaints and common problems.
Source: NHTSA recall campaign data (public domain), refreshed weekly. See also the latest recall campaigns.