NHTSA recall 22V-360 (22V360000)
electrical system recall reported May 20, 2022 - about 19,937 vehicles affected.
- NHTSA campaign number
- 22V360000
- Also written as
- 22V-360
- Manufacturer number
- VS2SIMKOM/VS3SIMKOM
- Reported
- May 20, 2022
- Vehicles affected
- ~19,937
- Component
- electrical system
What is being recalled
Daimler Vans USA, LLC (DVUSA) is recalling certain 2019-2021 Freightliner Sprinter, Mercedes-Benz Metris, and Mercedes-Benz Sprinter vehicles. An error in the communication module's SIM card software can cause a mobile network connection failure, disabling the emergency call (eCall) system.
Why it is dangerous
A disabled eCall system would prevent a vehicle occupant from contacting the emergency services call center in an emergency, potentially delaying emergency responders and increasing the risk of injury.
The fix (free at any franchised dealer)
The communication module software will be updated through an Over-the-Air (OTA) update, or by a dealer, free of charge. Owner notification letters were mailed October 13, 2022. Owners may contact DVUSA at 1-877-762-8267. DVUSA's number for this recall is VS2SIMKOM/VS3SIMKOM.
Recall repairs are always free, regardless of vehicle age or where you bought the car. Quote the campaign number 22V-360 when calling a dealer.
Affected 5 models
Each year links to that car's full history: every recall, owner complaints and common problems.
Source: NHTSA recall campaign data (public domain), refreshed weekly. See also the latest recall campaigns.