2012 Mercedes-Benz GL350: problems, recalls and reliability
3 recalls and 22 owner complaints on record; most reports concern air bags; the 2013 and 2014 model years look more trouble-free.
Data updated weekly · latest recall Apr 2024
All counts are reports filed with NHTSA in the United States - US market only, not worldwide totals.
Common problems
Computed from 22 owner complaints filed with NHTSA for this exact model year.
“The contact owns a 2012 Mercedes-Benz GL350. The contact stated while driving at an undisclosed speed, the contact heard an abnormally loud crack. The contact inspected the vehicle and noticed that the rear glass in the moon roof had fractured without impact. The contact used tape on the fractured glass to prevent water from entering the interior of the vehicle. The dealer was made aware of the failure; however, the contact was informed that the replacement parts were no longer being manufactured. The vehicle was not repaired. The manufacturer was made aware of the failure but provided no assistance. The failure mileage was approximately 130,000.”Owner report · Visibility · Apr 2024
“The contact owns a 2012 Mercedes-Benz GL350. The contact received notification of NHTSA Campaign Number: 16V081000 (Air Bags) and 22V315000 (Service Brakes, Hydraulic) however, the parts to do the recall repairs were not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repairs. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.”Owner report · Air Bags · Dec 2021
“The steering wheel lock is inoperative. The steering wheel will not be able to move due to fact that the steering wheel module fails. ## VIN passed ## mercedes-benz 2012 ##”Owner report · Unknown Or Other · Dec 2019
Show 7 more owner reports
“Takata recalls hello, I am currently stationed in germany and need to ship my vehicle back but can't with this open recall which was generated after departing from the us. How do I get an exception to this recall until the vehicle arrives in the us? Thanks, matt”Owner report · Air Bags · Mar 2018
“Takata recall there has been no accident but if there was it could be fatal. I live in a hot, humid area that is supposed to have the airbag replaced before other areas. My complaint is the parts have not been allocated for my car. Need it done!”Owner report · Air Bags · Jul 2017
“Takata recall it is unbelievable that this recall is still not resolved by mercedes. It has been more than one year since it was reported and still nothing. There was someone in canada that wanted to purchase my vehicle but because of the recall it could not be imported.”Owner report · Air Bags · Jun 2017
“I received a letter from mercedes benz usa giving me a date the replacement parts for a airbag recall replacement will be available around march 31, 2018. It is june 26 and the parts are still not available. Waiting for almost 12 months to have the airbag recall replacement parts. This is a serious safety hazard to wait almost a year to be repaired.”Owner report · Air Bags · Jun 2017
“Takata recall - I've spoken to the local mercedes dealers several times and they have been unable to resolve to date. Of course, this is extremely concerning given the deaths that have occurred to date.”Owner report · Air Bags · Jan 2017
“Tamara recall. I just went to trade in my 75k car for a new mercedes.the salesperson told me my car was not worth but 16k because they could not even sell my car with the faulty airbags and the epa issue. I want to know why mercedes let me drive my unsafe and now valueless car for 4 years without telling me. The salesman also told me when it gets 100k miles it will be worth nothing! What do suggest I do at this point?”Owner report · Air Bags · Dec 2016
“Tl* takata recall. The contact owns a 2012 mercedes-benz gl350. The contact received notification of NHTSA campaign number: 16v081000 (air bags). The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The contact called mercedes-benz of denver (located at 940 s colorado blvd, denver, co 80246, (303) 953-4581) and was informed that the part was not available. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.”Owner report · Air Bags · Jun 2016
When filing, owners marked a crash in 0 of these complaints and injuries in 1 - self-reported to NHTSA, not verified accident statistics.
Recalls - 3 campaigns
Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2006-2012 ML-Class, GL-Class, and R-Class vehicles. Please refer to MBUSA's recall report for specific vehicle model details. Moisture may accumulate and cause corrosion in the brake booster housing unit, which can result in reduced brake performance or brake failure.
Remedy: Owners are advised not to drive their vehicles until the remedy has been performed. Dealers will remove the rubber sleeve, inspect the brake booster, and as necessary, replace the brake booster. All repairs will be performed free of charge. Owner notification letters were mailed June 30, 2022. Owners may contact MBUSA customer service at 1-800-367-6372. MBUSA's numbers for this recall are 2022050014, 2022050015 2022090006, & 2022090007.
Mercedes-Benz USA, LLC. (MBUSA) is recalling certain model year 2009-2010 ML320 BlueTec 4Matic, GL320 BlueTec 4Matic and R320 CDI 4Matic, 2011 E350 Cabriolet and E550 Cabriolet, 2009-2011 ML350, ML350 4Matic, ML550 4Matic, ML63 AMG, and C63 AMG, 2010-2011 ML450 4Matic Hybrid, E350 Coupe, E350 4Matic, E550 Coupe, E550 4Matic, and E63 AMG, 2011-2012 GL350 BlueTec 4Matic and R350 BlueTec 4Matic, 2009-2012 GL450 4Matic, GL550 4Matic and R350 4Matic, 2007-2008 SLK280, SLK350, and SLK55 AMG, 2011-2014 SLS AMG Coupe, 2012 SLS AMG Cabriolet, 2013-2014 SLS AMG GT and SLS AMG GT Cabriolet, 2005 C230 Kompressor and C320, 2006-2007 C230, 2006-2011 C350, 2008-2011 C300 and C300 4Matic, 2010-2012 GLK350 and GLK350 4Matic and 2007-2008 Chrysler Crossfire vehicles. Upon deployment of the driver's frontal air bag, excessive internal pressure may cause the inflator to rupture.
Remedy: MBUSA will their notify owners, and Fiat Chrysler will notify the affected Chrysler owners. Dealers for the respective brands will replace the driver's frontal air bag module, free of charge. This recall began November 2016. Mercedes-Benz owners may contact MBUSA customer service at 1-800-367-6372 and Chrysler owners may contact Fiat Chrysler customer service at 1-800-853-1403.
Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2006-2012 ML, GL, and R-Class vehicles. Please refer to MBUSA's recall report for specific vehicle model details. Moisture may accumulate and cause corrosion in the brake booster housing unit, which can result in reduced brake performance or brake failure.
Remedy: Owners are advised not to drive their vehicles until the remedy has been performed. Dealers will remove the rubber sleeve, inspect the brake booster, and as necessary, replace the brake booster. All repairs will be performed free of charge. Owner notification letters were mailed on May 24, 2024. Owners may contact MBUSA customer service at 1-800-367-6372. MMUSA's number for this recall is 2024050001/2. This recall is an expansion of previous recall number 22V-315.
How other years compare
Check your exact GL350 by VIN
Recalls and equipment differ between individual vehicles. Decode your VIN to see what applies to yours.
Open VIN decoderFrequently asked questions
Is the 2012 Mercedes-Benz GL350 reliable?
NHTSA has 22 owner complaints and 3 recall campaigns on record for the 2012 Mercedes-Benz GL350. The most complained-about area is air bags.
Does the 2012 Mercedes-Benz GL350 have open recalls?
3 recall campaigns have been issued, the latest concerning service brakes, hydraulic:power assist:vacuum. Check your specific vehicle by VIN - recall repairs are free at franchised dealers.
Source: NHTSA recall campaigns and owner complaints (public domain). Counts reflect reports on file and are not a defect rate.