2020 Jeep Grand Cherokee: problems, recalls and reliability
3 recalls and 239 owner complaints on record; the weakest area is electrical system (24% of complaints).
Data updated weekly · 9 new complaints in the last 90 days · latest recall Jun 2023
All counts are reports filed with NHTSA in the United States - US market only, not worldwide totals.
Common problems
Computed from 239 owner complaints filed with NHTSA for this exact model year.
“ABS module completely malfunctioned from a shortage. Threw up 7 different codes, even threw up my check engine light for a bit. Can't even use cruise control because my "memory system" and "park sense" are unavailable. Sometimes it makes the wheel super stiff and the acceleration and break pedals super sticky. I see many recalls for 2020 Jeep Grand Cherokee's, and believe mine should be included. I should've have to pay $3,000 out of pocket for something a ton of people are reporting as an issue. I found one reported a few months back with the same issue.”Owner report · Forward Collision Avoidance · Sep 2026
“The screen in my vehicle which controls alot of the functions like temperature volume sos emergency calls is experiencing delamination cause the screen to ghost touch things which is a safety hazard when driving in the event of an accident i wont be able to press the button on the screen for help”Owner report · Electrical System · Sep 2026
“My screen has started to delaminate I'm very worried it will soon completely not work . I would like to have this issue addressed by jeep themselves I refuse to pay for a new one this vehicle has 40,000 miles and is 6 years old it should not be happening . I'm extremely unhappy .”Owner report · Electrical System · Aug 2026
Show 7 more owner reports
“Radio / navigation screen de-laminating. Radio controls malfunction while driving. I am the fist and only owner of this vehicle. Car is garaged , and only has 63,000 miles on it. No environmental reason why this would be happening. I have went to dealership service department and they stated it was not covered by my extended warranty . I have also reached out to Jeep customer care with no resolution. The screen controls the AC , steering wheel heating , seat heating , phone Bluetooth, SOS , etc .”Owner report · Unknown Or Other · Aug 2026
“all grand cherokees have an issue where you lose all power to your jeep while driving and cant do anything! ON top of all the electrical issues. HUGE safety problem when your driving in traffic and cant control your jeep randomly”Owner report · Fuel/Propulsion System · Jun 2026
“Airbags did not deploy in an accident where someone ran me into a tree front center of front of car it involves Two injury because airbags didn't come out on impact”Owner report · Air Bags · Jun 2026
“Safety Issue: The UConnect screen which displays backup camera image, has delaminated causing the display to not show the backup camera view. The same Uconnect screen , because of the delaminating failure auto selects radio channel changes and climate control to not respond to touching the screen.”Owner report · Electrical System · Jun 2026
“Radio 8.4 touch screen is delaminated and freezes during back up camera use and sometimes the inputs change on their own”Owner report · Electrical System · May 2026
“Delamination of touchscreen occurring resulting in "ghost touches/calls". This has been verified by an independent dealership. This affects the safety of the driver as the touchscreen is not able to be used properly in emergencies and also the ghost calls can result in 911 inadvertently being called when not needed.”Owner report · Electrical System · Apr 2026
“ABS module / hcu shorted internally. Both had to be replaced. These are on recall for many 2020 jeep grand cherokee and the dealer has replaced several for this recall. My jeep should be included in the recall and I should be reimbursed for $2954.79 out of pocket”Owner report · Service Brakes · Apr 2026
When filing, owners marked a crash in 24 of these complaints and injuries in 13 - self-reported to NHTSA, not verified accident statistics.
Recalls - 3 campaigns
Chrysler (FCA US LLC) is recalling certain 2020 Jeep Gladiator and Jeep Cherokee, 2019-2020 Ram 1500 Pickup, Ram 2500 Pickup, Ram 3500 Pickup, Chrysler Pacifica, Dodge Durango, Jeep Grand Cherokee, Jeep Wrangler, and Jeep Renegade and 2019 Dodge Challenger vehicles equipped with 8.4" or 12" radio displays. A software error can cause the rearview camera image to remain displayed after the vehicle has been shifted out of reverse. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 111, "Rearview Mirrors."
Remedy: Chrysler has notified owners, and dealers will update the radio display software, free of charge. Optionally, owners can choose to remotely update their software via an Over-The-Air (OTA) update available as of May 1, 2020. The recall began April 27, 2020. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is W30-W37.
Chrysler (FCA US, LLC) is recalling certain 2014-2019 Ram 1500 and 2014-2020 Jeep Grand Cherokee vehicles equipped with 3.0L Diesel engines. The crankshaft position sensor tone wheel may delaminate, causing the engine to lose its ability to synchronize the fuel injector pulses and cam shaft timing, possibly resulting in an engine stall.
Remedy: Dealers will update the powertrain control module software to maintain vehicle propulsion, free of charge. Interim notification letters, notifying owners of the safety risk, were mailed August 3, 2023. Some owner notification letters were mailed October 31, 2023. The remaining owner notification letters will be mailed at a future date, anticipated July 2024. Owners may contact FCA US, LLC customer service at 1-800-853-1403. FCA US, LLC's number for this recall is 66A. This recall is an expansion of recall 20V-475.
Chrysler (FCA US, LLC) is recalling certain 2014-2020 Jeep Grand Cherokee, and 2014-2019 Ram 1500 vehicles equipped with 3.0L diesel engines. A high pressure fuel pump (HPFP) failure may introduce internal debris into the fuel system, potentially resulting in fuel starvation.
Remedy: Dealers will replace the HPFP, and inspect and replace, if necessary, additional fuel system components, free of charge. Interim notification letters informing owners of the safety risk were mailed July 21, 2022. Owner notification letters for were mailed for Jeep Grand Cherokee owners starting January 11, 2024. Owner notification letters for Ram 1500 owners were mailed March 7, 2024. Owners may contact FCA US, LLC customer service at 1-800-853-1403. FCA US, LLS's number for this recall is Z46.
Trouble codes owners mention
OBD-II codes that appear in NHTSA complaints about this car.
How other years compare
Counts are not adjusted for time on the road here - see all Grand Cherokee years ranked fairly for the age-adjusted comparison.
Check your exact Grand Cherokee by VIN
Recalls and equipment differ between individual vehicles. Decode your VIN to see what applies to yours.
Open VIN decoderFrequently asked questions
Is the 2020 Jeep Grand Cherokee reliable?
NHTSA has 239 owner complaints and 3 recall campaigns on record for the 2020 Jeep Grand Cherokee. The most complained-about area is electrical system (24% of complaints).
At what mileage do 2020 Jeep Grand Cherokee problems usually appear?
Half of the complaints that mention mileage were filed at 20,000 miles or less.
Does the 2020 Jeep Grand Cherokee have open recalls?
3 recall campaigns have been issued, the latest concerning back over prevention. Check your specific vehicle by VIN - recall repairs are free at franchised dealers.
Source: NHTSA recall campaigns and owner complaints (public domain). Counts reflect reports on file and are not a defect rate.