NHTSA recall 19V-787 (19V787000)
communication recall reported November 1, 2019 - about 24,226 vehicles affected.
- NHTSA campaign number
- 19V787000
- Also written as
- 19V-787
- Manufacturer number
- 2019120008
- Reported
- November 1, 2019
- Vehicles affected
- ~24,226
- Component
- communication
What is being recalled
Mercedes-Benz USA, LLC. (MBUSA) is recalling certain 2013-2017 vehicles due to a software fault that may cause the date and time for the emergency call system (eCall) to differ from the actual date and time, potentially relaying an inaccurate vehicle location. For a full list of the affected models visit: https://static.nhtsa.gov/odi/rcl/2019/RMISC-19V787-4620.pdf
Why it is dangerous
An inaccurate vehicle location may delay emergency responders, increasing the risk of injury.
The fix (free at any franchised dealer)
MBUSA has initiated an Over the Air (OTA) remote update. MBUSA will also notify owners, and dealers will check software for a successful OTA or update the communication module software as needed, free of charge. The recall began December 23, 2019. Owners may contact MBUSA customer service at 1-800-367-6372. MBUSA's number for this recall is 2019120008.
Recall repairs are always free, regardless of vehicle age or where you bought the car. Quote the campaign number 19V-787 when calling a dealer.
Affected 13 models
Each year links to that car's full history: every recall, owner complaints and common problems.
Source: NHTSA recall campaign data (public domain), refreshed weekly. See also the latest recall campaigns.