2013 Volkswagen Eos: problems, recalls and reliability
4 recalls and 26 owner complaints on record; most reports concern air bags.
Data updated weekly · latest recall May 2018
All counts are reports filed with NHTSA in the United States - US market only, not worldwide totals.
Common problems
Computed from 26 owner complaints filed with NHTSA for this exact model year.
“I pressed the steering wheel to activate the HORN. The HORN did not work. My VW dealer (Valenti VW, Watertown, CT) after 1.5 hours determined the the spring on the steering wheel that activates the horn and possibly the airbag is broken. The spring is broken and is back ordered since 12/20/2021. VW IS ACUTELY AWARE OF THIS ISSUE AND EXTENDED THE WARRANTY TO 10 years and 100,000 miles. This is a very serious safety issue.”Owner report · Steering · Dec 2021
“In normal driving, I turned steering wheel to pull into a parking space and there was a snap in the steering wheel. This sound was the electrical connection to the steering wheel breaking away. I lost key functions from the steering wheel including the airbag, horn, and steering mounted controls.”Owner report · Electrical System · Nov 2020
“Tl* the contact owns a 2013 volkswagen eos. The contact stated that the air bag warning indicator illuminated and the horn failed to operate. The vehicle was taken to hamilton volkswagen (2200 nj-33, hamilton square, nj 08690, 609-587-76000) where it was diagnosed that the clockspring failed. The clockspring was not replaced. The manufacturer stated that the clockspring was already replaced under warranty. The vehicle was not repaired. The failure mileage was 904,502.”Owner report · Air Bags · Oct 2019
Show 7 more owner reports
“The contact owns a 2013 Volkswagen Eos. The contact stated while having a routine check at the dealer, the mechanic informed the contact that the horn was not functioning and that the clockspring needed to be replaced. The vehicle was repaired but the failure reoccurred. The vehicle was taken to an independent mechanic who stated that the clockspring needed to be replaced again. The vehicle was not repaired. The manufacturer was contacted and stated that the vehicle was not under warranty or recall. No further assistance was provided. The failure mileage was 108,000.”Owner report · Electrical System · Oct 2018
“While driving at 50 miles per hour, vehicle shifted itself to neutral... Slowly changed lanes to emergency lane and came to a hault. Placed car on park tested reverse and it worked...place on drive and car drove on... A vw mechanic tels me it could be a transmision multiswitch problem; do you have history or record of such scary problem with eos???”Owner report · Power Train · Oct 2018
“Takata recall we have received several notices for the past year that our airbags need replacement and that it is dangerous to drive as is. However, every time we call the vw dealer they tell me they don't have parts. Most recently I was told that right now parts are not being made. We need to use this vehicle. What are our options?”Owner report · Air Bags · Aug 2018
“Tl* the contact owns a 2013 volkswagen eos. While driving at unknown speeds, the vehicle lost power and shifted into neutral. Also, the service vehicle warning indicator illuminated. The contact's diagnostic trouble code reader provided code: u0103. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was contacted and referred the contact to the local dealer. The failure mileage was 29,500.”Owner report · Engine · Jun 2018
“Tl* takata recall. The contact owns a 2013 volkswagen eos. The contact received notification of NHTSA campaign number: 18v148000 (air bags). Gurley leep automotive group (5302 grape rd, mishawaka, in 46545, 1-888-506-1552) and gurley leep volkswagen (4004 north grape road mishawaka, in 46545, 1-888-506-1552) confirmed that the part was unavailable and were waiting on the manufacturer. The manufacturer was contacted to address part availability. The contact had not experienced a failure. Parts distribution disconnect.”Owner report · Air Bags · Mar 2018
“Tl* the contact owns a 2013 volkswagen eos. While driving various speeds, the vehicle stalled without warning. The contact stated that the vehicle would not accelerate and the check engine indicator illuminated without warning. The vehicle was taken to be repaired. The manufacturer was made aware of the failure. The failure mileage was 24,377.”Owner report · Engine · Apr 2017
“Takata recall- I have tried to contact all dealerships around my area, allen, texas and when I ask about when the airbags in my car can be replaced, all I have gotten is, we don't have them yet and we don't know when we will receive any from takata. We are at their mercy. We can't help with this.”Owner report · Air Bags · Apr 2017
When filing, owners marked a crash in 0 of these complaints and injuries in 1 - self-reported to NHTSA, not verified accident statistics.
Recalls - 4 campaigns
Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2012-2016 Eos, 2012 Passat, 2012-2016 CC, 2015-2016 e-Golf, 2011-2015 Touareg, 2012-2015 and 2017 Tiguan, and 2011-2016 Golf and 2011-2013 GTI vehicles. Modifications made while the vehicles were in an internal evaluation period may cause the affected vehicles to not comply with all of the applicable regulatory requirements.
Remedy: Volkswagen will notify owners, and dealers will repair the vehicles to make them fully compliant or Volkswagen will repurchase them if necessary, free of charge. The recall began November 29, 2018. Owners may contact Volkswagen customer service at 1-800-893-5298.
Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2009-2014 Volkswagen CC, 2010-2014 Golf, 2010-2014 Eos, 2007-2010 Passat Sedan and Wagon, and 2012-2014 Passat vehicles. Upon deployment of the driver's frontal air bag, excessive internal pressure may cause the inflator to explode.
Remedy: Volkswagen will notify owners, and dealers will replace the driver's frontal air bag inflator with an alternative inflator, free of charge. The recall began March 16, 2018. Owners may contact Volkswagen customer service at 1-800-893-5298. Volkswagen's number for this recall is 69Q9. Note: This recall partially supersedes recall 16V-078.
Volkswagen Group of America, Inc. (Volkswagen) is recalling certain model year 2010-2014 Golf, 2007-2010 Passat sedans and wagon, 2012-2014 Passat sedan and Eos, 2009-2014 CC, 2009-2012 Audi Q5, 2010-2012 S5 Cabriolet and 2010-2012 Audi A5 Cabriolet vehicles. Upon deployment of the driver's frontal air bag, excessive internal pressure may cause the inflator to rupture.
Remedy: Volkswagen will notify owners, and dealers will replace the driver's frontal air bag inflators, free of charge. Volkswagen issued an interim notification to owners on April 12, 2016, and will send a second notification when parts are available. Volkswagen will notify owners again once parts are available. Volkswagen owners may contact Volkswagen customer service at 1-800-893-5298. Audi owners may contact Audi customer service at 1-800-253-2834.
Volkswagen Group of America, Inc. (Volkswagen) is recalling certain model year 2010-2014 Volkswagen CC, and Passat, 2010-2013 Eos, 2011-2014 Golf, GTI, Jetta, and Tiguan, and 2012-2014 Jetta Sportwagen vehicles. In the affected vehicles, debris may contaminate the air bag clock spring, a spiral wound, flat cable that keeps the air bag powered while the steering wheel is being turned. This contamination may tear the cable and result in a loss of electrical connection to the driver's frontal air bag.
Remedy: Volkswagen will notify owners, and dealers will install a protective cover over the steering wheel clock spring if the air bag light is off. If the airbag light is on and the steering wheel clock spring requires replacement, dealers will install a new steering wheel clock spring. These repairs will be performed free of charge. The recall began on January 15, 2016. Owners may contact Volkswagen customer service at 1-800-822-8987.
Specifications
Factory options offered for the 2013 model year, decoded from the NHTSA vPIC database. Individual vehicles have one of each.
How other years compare
Check your exact Eos by VIN
Recalls and equipment differ between individual vehicles. Decode your VIN to see what applies to yours.
Open VIN decoderFrequently asked questions
Is the 2013 Volkswagen Eos reliable?
NHTSA has 26 owner complaints and 4 recall campaigns on record for the 2013 Volkswagen Eos. The most complained-about area is air bags.
Does the 2013 Volkswagen Eos have open recalls?
4 recall campaigns have been issued, the latest concerning unknown or other. Check your specific vehicle by VIN - recall repairs are free at franchised dealers.
Source: NHTSA recall campaigns and owner complaints (public domain). Counts reflect reports on file and are not a defect rate.