2015 Ram Promaster City: problems, recalls and reliability
4 recalls and 27 owner complaints on record; most reports concern power train.
Data updated weekly · latest recall Dec 2017
All counts are reports filed with NHTSA in the United States - US market only, not worldwide totals.
Common problems
Computed from 27 owner complaints filed with NHTSA for this exact model year.
“The contact owns a 2015 Ram Promaster City. The contact stated while operating the vehicle, the message "Service Hill Holder" remained illuminated, and the vehicle experienced harsh driving and would not properly shift into gear. The vehicle was taken to the local dealer who reprogrammed the PCM under NHTSA Campaign Number: 16V529000 (POWER TRAIN); but the failure persisted. The contact stated that eventually,y the vehicle failed to start. The local dealer and manufacturer were notified of the failure, but no assistance was offered. The failure mileage was 100,000.”Owner report · Power Train · Mar 2024
“Engine loss power, vehicle will completely shut down as if it did not have a battery, this has happed with in the last 6 months, vehicle will restart after a few minutes, engine light will come on, engine service transmission service and hill holder service warning on dash which has been service by dealer. This is a on and off issue which is a dangerous safety hazard for driver and other vehicles.”Owner report · Engine · Apr 2022
“Tcm module lost communication from the battery . Causing the car to shift to neutral at stop. Yes it was fixed in 2016 but not fixed correctly . The wires are still corroded . There was a transmission info light came on and went to limp mode”Owner report · Electrical System · Oct 2021
Show 7 more owner reports
“Vehicle was jus idling in park I smelled like something was burning few days later vehicle ran hot and fan no longer works”Owner report · Engine · Jan 2020
“A cover on the transaxle, at the front of the engine, was discovered, by a dealership while performing a recall repair of the cooling fan, to have a hole in it and was leaking fluid. It was discovered in the dealership's shop. Now being repaired by a local repair shop.”Owner report · Power Train · Oct 2019
“Driving down the road at 30mph the check engine light came on again 1 week after dealer fixed the transmission valve body and sensor. This is an on going issue since june of this year. Car has been repaired 4 times and still having issues. When the light comes on the car loses power. When gas pedal is pressed there is no response. The rpm matches the speed”Owner report · Power Train · Aug 2019
“Van stop running with no warning while driving down the road. Pull over and check battery connection, wiggle wire, return to van and it restarts. This has occurred more than 6 times in the last 2 weeks. I afraid to get on the express way.”Owner report · Engine · Feb 2019
“Van loses electrical power when driven and stalls. This is while driving on a city street go straight on the road. This is a off and on issue with this vehicle. It has been to the maintenance shop who could find anything nor codes. Suggested we take it to a dealer, they tell us the same thing. No codes and it drove fine with no issues. Well, I have had two different employees driving it and it has done the same thing a total of four times. It is a power issue as the clock/radio resets each time it happens! Dealership has only drove it for 10 minutes. It has stalled after we've used it 4-5 hours in the day.”Owner report · Engine · Sep 2018
“Engine wont crank over when turning ignition switch. Parts are on back order. Have been waiting for 3 weeks and still no parts. Was informed there are over 300 on back order.”Owner report · Electrical System · May 2018
“Experiences dangerous stalling and loss of electrical power to engine during driving. This can cause a serious accident. This is specifically a symptom of one of the many recalls supposedly performed on this vehicle already. I believe the recall repair previously was not completed properly because I have experienced this 10 times in the past two weeks.”Owner report · Electronic Stability Control (Esc) · Mar 2018
When filing, owners marked a crash in 1 of these complaints and injuries in 0 - self-reported to NHTSA, not verified accident statistics.
Recalls - 4 campaigns
Chrysler (FCA US LLC) is recalling certain 2015-2017 RAM ProMaster City vehicles. These vehicles have incorrect information on the tire placard including incorrect vehicle capacity weight, total number of occupants, tire pressure and/or "None" designation for the spare tire size when a full size spare tire is present. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 110, "Tire Selection and Rims."
Remedy: Chrysler will notify owners, and dealers will replace the incorrect tire placard with a corrected one, free of charge. The recall began November 17, 2017. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is T62.
Chrysler (FCA US LLC) is recalling various Dodge, Chrysler, and RAM vehicles equipped with Kidde Plastic-Handle or Push Button 'Pindicator' Fire Extinguishers. A list of the affected trailer models is available at: https://static.nhtsa.gov/odi/rcl/2017/RMISC-17V824-0103.pdf. These extinguishers may become clogged, preventing the extinguisher from discharging as expected or requiring excessive force to activate the extinguisher. Additionally, in certain models, the nozzle may detach from the valve assembly with enough force that it could cause injury and also render the product inoperable. For a full list of the affected fire extinguisher models visit: https://static.nhtsa.gov/odi/rcl/2017/RMISC-17E062-5427.pdf
Remedy: Chrysler will notify owners instructing them to contact Kidde for a replacement fire extinguisher, free of charge. The recall began February 14, 2018. Owners may contact Chrysler customer service at 1-800-853-1403 or Kidde customer service service toll-free at 1-855-262-3540, or online at www.kidde.com and click on "Product Safety Recall" for more information. Chrysler's number for this recall is T82.
Chrysler (FCA US LLC) is recalling certain RAM ProMaster Trailer Light Modules, part number 68229650AB. These accessory modules were sold for installation on RAM ProMaster and ProMaster City vehicles. The Trailer Tow Lighting Control Module may have a software error on the affected vehicles and can prevent illumination of the trailer brake lights during brake actuation. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 108, "Lamps, Reflective Devices, and Assoc. Equipment."
Remedy: Chrysler will mail letters to owners to try to notify the purchasers of the modules, and dealers will replace the Trailer Tow Light Control Modules, free of charge. The recall began on June 20, 2016. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is S29.
Chrysler (FCA US LLC) is recalling certain model year 2014-2016 RAM ProMaster vehicles manufactured July 24, 2015, to February 15, 2016, and 2015-2016 ProMaster City vehicles manufactured August 15, 2014, to February 1, 2016. The Trailer Tow Lighting Control Module may have a software error on the affected vehicles and can prevent illumination of the trailer brake lights during brake actuation. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 108, "Lamps, Reflective Devices, and Assoc. Equipment."
Remedy: Chrysler will notify owners, and dealers will replace the Trailer Tow Light Control Module, free of charge. The recall began on June 20, 2016. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is S22.
How other years compare
Check your exact Promaster City by VIN
Recalls and equipment differ between individual vehicles. Decode your VIN to see what applies to yours.
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Is the 2015 Ram Promaster City reliable?
NHTSA has 27 owner complaints and 4 recall campaigns on record for the 2015 Ram Promaster City. The most complained-about area is power train.
Does the 2015 Ram Promaster City have open recalls?
4 recall campaigns have been issued, the latest concerning equipment:other:labels. Check your specific vehicle by VIN - recall repairs are free at franchised dealers.
Source: NHTSA recall campaigns and owner complaints (public domain). Counts reflect reports on file and are not a defect rate.