2011 Toyota Matrix: problems, recalls and reliability
2 recalls and 10 owner complaints on record; most reports concern air bags.
Data updated weekly · latest recall Jan 2020
All counts are reports filed with NHTSA in the United States - US market only, not worldwide totals.
Common problems
Computed from 10 owner complaints filed with NHTSA for this exact model year.
“Tl* takata recall. The contact owns a 2011 toyota matrix. The contact received notification of NHTSA campaign number: 16v340000 (air bags); however, the part needed for the repair was not available. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The contact called west kendall toyota at (786) 619-3668 (located at 13800 sw 137th ave, miami, fl 33186) where it was confirmed that parts were not available. The manufacturer also informed the contact that parts were not available. The contact had not experienced a failure. Parts distribution disconnect.”Owner report · Air Bags · Dec 2017
“Tl* takata recall. The contact owns a 2011 toyota matrix. The contact received notification of NHTSA campaign number: 17v006000 (air bags). The part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The contact called ira toyota (468 main st tewksbury, ma) and was informed that the part was not available. The manufacturer was not made aware of the issue. The contact had not experienced a failure. The VIN was not available. Parts distribution disconnect.”Owner report · Air Bags · Mar 2017
“Tl* the contact owns a 2011 toyota matrix. While the vehicle was stationary, it was involved in a front end collision. The air bags did not deploy. A police report was filed. The vehicle was able to be driven from the scene. The dealer and manufacturer were not contacted. There was one injury that required medical attention. The contact suffered from a tear in her rotator cuff. The failure mileage was approximately 58,000.”Owner report · Air Bags · Nov 2016
Show 6 more owner reports
“Tl* takata recall. The contact owns a 2011 toyota matrix. The contact received notification of NHTSA campaign number: 16v340000 (air bags). The part needed to repair the vehicle was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not notified of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.”Owner report · Air Bags · Jul 2016
“Tl* takata recall. The contact owns a 2011 toyota matrix. The contact was made aware of NHTSA campaign number: 16v340000 (air bags). However, the part needed to repair the vehicle was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not notified of the issue. The contact had not experienced a failure. VIN tool confirms parts unavailable.”Owner report · Air Bags · Jul 2016
“Tl* takata recall. The contact owns a 2011 toyota matrix. The contact received notification of NHTSA campaign number: 16v340000 (air bags) and had not received the second notice to determine when the parts may become available to receive the recall repair. The manufacturer was notified of the issue. VIN tool confirms parts not available.”Owner report · Air Bags · Jun 2016
“Tl* takata recall. The contact owns a 2011 toyota matrix. The contact received notification of NHTSA campaign number: 16v340000 (air bags) and stated that the part was not available within a reasonable time frame to schedule the recall repair. The dealer (sloane toyota of malvern, phone number: 484-329-7300) did not give a specific date for when the part would become available. The manufacturer was contacted and could not provide an estimated date for when the contacts vehicle would receive the recall repair. The contact was not experiencing a failure. Parts distribution disconnect.”Owner report · Air Bags · May 2016
“Tl* takata recall. The contact owns a 2011 toyota matrix. The contact received notification of NHTSA campaign number: 16v340000 (air bags). The parts to do the repair were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The vehicle was taken to san francisco toyota (3800 geary blvd, san francisco, ca 94118 (415) 750-8300) where it was confirmed that the parts were not available for the recall remedy. The manufacturer was not notified of the issue. The contact had not experienced a failure. Parts distribution disconnect.”Owner report · Air Bags · May 2016
“Takata recall- this car has had a recall for the faulty passenger airbag and I use this car for transporting my child. I would like to have this problem fixed as soon as possible as I'm putting my child's safety at risk in its current condition. If toyota can't resolve this in a timely manner I need a rental car until they are able to resolve it. Thanks”Owner report · Air Bags · May 2016
When filing, owners marked a crash in 1 of these complaints and injuries in 1 - self-reported to NHTSA, not verified accident statistics.
Recalls - 2 campaigns
Toyota Motor Engineering & Manufacturing (Toyota) is recalling certain model year 2008-2011 Scion xB and Lexus IS F, 2009-2011 Toyota Corolla and Corolla Matrix, 2006-2011 Toyota Yaris, Lexus IS250 and Lexus IS350, 2010-2011 Toyota 4Runner, Lexus IS250C, Lexus IS350C and Lexus GX460, 2011 Sienna, 2007-2011 Lexus ES350, and 2009-2010 Pontiac Vibe vehicles, originally sold, or ever registered, in Alabama, California, Florida, Georgia, Hawaii, Louisiana, Mississippi, South Carolina, Texas, Puerto Rico, American Samoa, Guam, the Northern Mariana Islands (Saipan), and the U.S. Virgin Islands, or "Zone A." Additionally, unless included in "Zone A" above, Toyota is recalling certain model year 2008 Scion xB and Lexus IS F, 2007-2008 Toyota Yaris, 2006-2008 Lexus IS250 and Lexus IS350 and 2007-2008 Lexus ES350 vehicles, originally sold, or ever registered, in Arizona, Arkansas, Delaware, District of Columbia, Illinois, Indiana, Kansas, Kentucky, Maryland, Missouri, Nebraska, Nevada, New Jersey, New Mexico, North Carolina, Ohio, Oklahoma, Pennsylvania, Tennessee, Virginia, and West Virginia, or "Zone B." Vehicles of these model years and models that were not originally sold or ever registered in either Zones A or B are not subject to this safety recall. These vehicles are equipped with certain air bag inflators assembled as part of the passenger frontal air bag modules, and used as original equipment or replacement equipment. In the event of a crash necessitating deployment of the front air bags, these inflators may rupture due to propellant degradation occurring after long-term exposure to absolute humidity and temperature cycling.
Remedy: Toyota will notify the Toyota and Lexus owners. General Motors will contact the Pontiac owners. Depending on the model, dealers will replace the passenger frontal air bag inflator or the air bag assembly, free of charge. The recall began on December 6, 2016. Owners may contact Toyota customer service at 1-800-331-4331. Toyota's numbers for interim notification for this campaign are G1P (Toyota Zone A), G1R (Toyota Zone B), G2G (Lexus Zone A), and G2H (Lexus Zone B). Toyota's numbers for final remedy for this campaign are G0P (Toyota Zone A), G0R (Toyota Zone B), GLG (Lexus Zone A), and GLH (Lexus Zone B).
Toyota Motor Engineering & Manufacturing (Toyota) is recalling certain 2011-2019 Corolla, 2011-2013 Matrix, 2012-2018 Avalon, and 2013-2018 Avalon Hybrid vehicles. During certain crashes, the air bag electronic control unit (ECU) may malfunction, possibly disabling the deployment of the air bags and/or seat belt pretensioners.
Remedy: Toyota will notify owners, and dealers will inspect the ECU and install a noise filter between the air bag control module and its wire harness, as necessary, free of charge. Owners were notified of the safety risk beginning March 2, 2020. A second letter notifying owners of the remedy repair will be mailed between March 16, 2020 and June 27, 2020. Owners may contact Toyota customer service at 1-888-270-9371. Toyota's numbers for this recall are 20TB03, 20TA03 and 20TA05.
How other years compare
Check your exact Matrix by VIN
Recalls and equipment differ between individual vehicles. Decode your VIN to see what applies to yours.
Open VIN decoderFrequently asked questions
Is the 2011 Toyota Matrix reliable?
NHTSA has 10 owner complaints and 2 recall campaigns on record for the 2011 Toyota Matrix. The most complained-about area is air bags.
Does the 2011 Toyota Matrix have open recalls?
2 recall campaigns have been issued, the latest concerning air bags:frontal:passenger side:inflator module. Check your specific vehicle by VIN - recall repairs are free at franchised dealers.
Source: NHTSA recall campaigns and owner complaints (public domain). Counts reflect reports on file and are not a defect rate.