2020 Subaru Crosstrek: problems, recalls and reliability
1 recall and 68 owner complaints on record; the weakest area is visibility/wiper (47% of complaints); the 2022 model year looks more trouble-free.
Data updated weekly · latest recall Feb 2023
All counts are reports filed with NHTSA in the United States - US market only, not worldwide totals.
Common problems
Computed from 68 owner complaints filed with NHTSA for this exact model year.
“6-8in windshield crack on passenger side, near the bottom just above defrost vents. No apparent trauma to the windshield in that area. No indication that there was a crack forming otherwise; appeared seemingly overnight. Have not yet reported to insurance, dealer, or mfg. I have seen that there was a class action settled recently regarding some Subaru windshields cracking without warning so this may be a known issue. Car is available for inspection upon request.”Owner report · Visibility/Wiper · Jan 2025
“The contact's significant other owns a 2020 Subaru Crosstrek. The contact stated while his significant other was driving from a complete stop, several unknown warning lights illuminated. The contact stated that the failure had been recurring. The vehicle was taken to the dealer several times. The dealer replaced the battery, the fuel cap, and cleared the warning lights; however, the failure persisted. The vehicle was towed to the dealer, where it was being diagnosed. The vehicle was not yet diagnosed or repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 51,000.”Owner report · Electrical System · Dec 2023
“Car was thought to be placed in park, key was easily removed, and then the car became mobile and rolled downhill and could not be shifted back into park.”Owner report · Service Brakes · Dec 2023
Show 7 more owner reports
“Driving the vehicle on the I-5 freeway, approximately 65mph, the sunroof glass suddenly shattered. It sounded like an explosion. The sunshade was closed , no glass shards entered the vehicle. There were no other vehicles close to mine, no tractor trailers in front of me.”Owner report · Unknown Or Other · May 2023
“Transmission began making a whining noise at low speeds accelerating/ and backing up. Slight hesitation when accelerating. Transmission failed at 6k miles- confirmed by dealer and replaced. Now again at 34k miles same issue- transmission confirmed to be issue again by dealer. Subaru is in the process of sending a technician to dealer to inspect. No warning or messages displayed. Unacceptable quality/safety for a vehicle purchased new and all of the maintenance schedule followed.”Owner report · Power Train · May 2023
“The contact owns a 2020 Subaru Crosstrek. The contact stated while shifting the vehicle into reverse, the vehicle launched forward without warning. The vehicle was not diagnosed or repaired. The dealer was not contacted. The manufacturer was not contacted. The failure mileage was 12,000.”Owner report · Power Train · Apr 2023
“The windshield has formed a crack in the top middle around the area of the rear view mirror with no incident to cause it. The problem is easily identifiable and may cause safety issues if the crack spreads. At this time insurance representatives and the manufacturer have not inspected the windshield. No warning lamps, messages or other symptoms prior. It just cracked out of nowhere.”Owner report · Visibility/Wiper · Mar 2023
“The windshield has cracked twice and had to be replaced. The first time was December 2021 and the second time was November 2022. Each time, we did not even see impact with a pebble. We just assume that was what caused the crack. My wife and I have been driving for fifty years and this is the first time we have had to replace a windshield. Subaru needs to fix this problem.”Owner report · Visibility/Wiper · Nov 2022
“Car is a Subaru Crosstrek Hybrid Car was connected to its electrical charge cable The connector is a type SAE J1772 When the connector is connected to the car, the ignition is supposed to be disabled, and the car is not supposed to be able to be removed from Park. Neither safety system was operable. When the car was moved, it broke the connector, exposing the bare pins. Hazard - potential exposure to electrocution or fire There is a small orange indicator on the display when the cable is connected. It should be RED, and it should inhibit the operation of the car.”Owner report · Electrical System · Jun 2022
“The contact owns a 2020 Subaru Crosstrek. The contact stated after entering the vehicle it was discovered that the front windshield had developed a crack extending approximately four inches from the top of the windshield to the rearview mirror attachment. The contact indicated that no object or rocks had made contact with the windshield to cause the crack. The cause of the failure was not determined. The windshield was not repaired. The manufacturer and local dealer were not yet contacted. The failure mileage was 13,000.”Owner report · Visibility · May 2022
When filing, owners marked a crash in 6 of these complaints and injuries in 3 - self-reported to NHTSA, not verified accident statistics.
Recalls - 1 campaign
Subaru of America, Inc. (Subaru) is recalling certain 2019-2022 Crosstrek Hybrid vehicles. The harness terminal that supplies low-voltage power from the converter to the 12-Volt battery may corrode and break, preventing the 12-Volt battery from charging.
Remedy: Dealers will replace the converter terminal mounting bracket. If corrosion is found on the terminals, the 12-Volt output harness and terminals will also be replaced. Repairs will be performed free of charge. Owner notification letters were mailed May 12, 2023. Owners may contact Subaru's customer service at 1-844-373-6614. Subaru's number for this recall is WRD-23.
Trouble codes owners mention
OBD-II codes that appear in NHTSA complaints about this car.
Specifications
Factory options offered for the 2020 model year, decoded from the NHTSA vPIC database. Individual vehicles have one of each.
How other years compare
Check your exact Crosstrek by VIN
Recalls and equipment differ between individual vehicles. Decode your VIN to see what applies to yours.
Open VIN decoderFrequently asked questions
Is the 2020 Subaru Crosstrek reliable?
NHTSA has 68 owner complaints and 1 recall campaign on record for the 2020 Subaru Crosstrek. The most complained-about area is visibility/wiper (47% of complaints).
At what mileage do 2020 Subaru Crosstrek problems usually appear?
Half of the complaints that mention mileage were filed at 5,800 miles or less.
Does the 2020 Subaru Crosstrek have open recalls?
1 recall campaign has been issued, the latest concerning electrical system:12v/24v/48v battery. Check your specific vehicle by VIN - recall repairs are free at franchised dealers.
Source: NHTSA recall campaigns and owner complaints (public domain). Counts reflect reports on file and are not a defect rate.