Carlexica

2016 Smart Fortwo: problems, recalls and reliability

2 recalls and 22 owner complaints on record; most reports concern fuel/propulsion system; the 2014 model year looks more trouble-free.

Data updated weekly · latest recall Jul 2017

2
recalls
22
owner complaints
2
fire reports
-
typical failure mileage, mi

All counts are reports filed with NHTSA in the United States - US market only, not worldwide totals.

2 fire reports

Common problems

Computed from 22 owner complaints filed with NHTSA for this exact model year.

Limited data: only 22 complaints on record for this model year - too few for percentage statistics. Bars show raw report counts; read them as individual owner reports, not reliability rates. For a fuller picture, check nearby model years.
Fuel/Propulsion System (fuel pump, tank, lines)6 complaints
Engine (engine mechanics)3 complaints
Electrical System (battery, wiring, electronics)3 complaints
Service Brakes (brakes)2 complaints
Structure (body, frame, doors, rust)2 complaints
Power Train (transmission, axles, driveline)1 complaint
The car just shuts off while I am driving. I can tell now when it is about to shut off. I have had this problem since I purchased the car in 2016. I have taken the car to the dealership and called Mercedes Benz several times and they will not do anything. I will die because the car is getting worse and shuts off more frequently now. Can you get Mercedes Benz to help me? They told me that they don't care if I die due to a bad product they sold me. Please help. Please, I am begging you I do not want to hurt someone else due to this bad car.Owner report · Engine · Apr 2023
Three weeks after got the car from carmax check engine light went on and the after a smell of burning oil every time after driving somewhere. Cruise control failure about a month and half after getting the car, spring shocks in bad condition. Front windshield replaced looks like by the writing on the upper corner driver side (pieces of glass found on the car). Cargo cover missing and no mats.Owner report · Visibility/Wiper · Jan 2022
I have had it for 6 years. And it has been in for repair, at least 7 times in those somewhere around one time per year. Sometimes twice. All for heating 3 times same piece not sure what to do but it always has to do with no heat to car or overheating my insurance through carmax bout to end gonna cost me alot to keep it even though I love the car seems like a massive problem that mercedes should do something about I've called and got tge run a roundOwner report · Engine · Jun 2021
Show 7 more owner reports
Tl* the contact owned a 2016 smart fortwo. The contact stated that while driving at 25 mph and uncertain if whether he depressed the accelerator pedal or the brake pedal; the vehicle accelerated off the road and hit a tree. The air bags deployed upon impact. The contact sustained minor bruising at a result of the accident but did not seek medical treatment. A police report was not filed. The vehicle was totaled and remained at the scene of accident. The dealer nor the manufacturer nor the dealer had yet to be notified of the failure. The vehicle had yet to be towed from the scene of the accident. The possible failure mileage was 50,000.Owner report · Service Brakes · Nov 2020
The brakes are slipping bad. They have been slipping since I bought the vehicle in 2016. The gas tank is leaking and has leaked into the cab of the car. The gas tank has been replaced 3 times.Owner report · Fuel/Propulsion System · Sep 2020
My 2016 smart car at only 51000 miles had transmission failure while driving down freeway almost resulting in crash. My car went from 65 miles a hour, then warning light said transmission failure and car was unable to excel rate or break, the emergency break was the only thing that saved me. Mercedes diagnosed a wig was able to fly up under car and get wrapped around axels, transmission, and break belts. The car was totaled from a wig. This is unacceptable that the underneath is left vulnerable to a object being able to cause so much damage, that could have easily resulted in a fatal car crash. This happened on hwy 59 south houston, while driving.Owner report · Structure · Sep 2019
Tl* the contact was leasing a 2016 smart fortwo. While driving various speeds, the air conditioner failed to function and hot air blew from the vents. The vehicle was not taken to a dealer or an independent mechanic for diagnostic testing or repairs. The manufacturer was not notified of the failure. The approximate failure mileage was 13,333.Owner report · Equipment · May 2018
At 65mph on a freeway traveling straight when I had to brake for traffic I experienced a complete brake system failure. The vehicle swerved severely to the left and right entering both lanes luckily their was nobody was in those lanes it would have been an accident. There was such a severe direction change I thought the vehicle was going to roll over. The vehicle was towed to westminster mercedes-benz denver co dealer where they reported to me that the brake sensor,master cylinder and brake booster have to be replaced. It was a very uncontrolled stop!!!Owner report · Service Brakes · Sep 2017
Tl* the contact owns a 2016 smart fortwo. After stopping the vehicle, the contact noticed an abnormal odor and observed smoke coming from the engine without warning. The vehicle was taken to the dealer where it was diagnosed that the exhaust pipes needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was 400.Owner report · Engine And Engine Cooling · Feb 2017
Car shuts down while driving. This happens usually after quick stops or sudden starts like at a red light or when a car suddenly stops on front of me. I have had this issue happen to me several times. I have tried contacting Mercedes-Benz and the dealership where I bought tge car but they do nothing. I need help getting this issue repaired.Owner report · Electrical System · Jan 2017

When filing, owners marked a crash in 5 of these complaints and injuries in 7 - self-reported to NHTSA, not verified accident statistics.

Recalls - 2 campaigns

EXTERIOR LIGHTING:HEADLIGHTS17V179000 · Mar 2017

Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2016 Smart Fortwo vehicles. The horizontal headlight adjustment mechanism on these vehicles may not have been properly sealed off to prevent future adjustment. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 108, "Lamps, Reflective Devices, and Associated Equipment."

Remedy: MBUSA will notify owners, and dealers will install the correct sealing caps to prevent the headlights from being adjusted horizontally, free of charge. The recall began September 8, 2017. Owners may contact MBUSA customer service at 1-800-367-6372.

PARKING BRAKE17V448000 · Jul 2017

Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2016 smart fortwo vehicles. In these vehicles, the lock nut that secures the parking brake cable to the parking brake lever may loosen over time, resulting in increased parking brake lever travel before the parking brake engages.

Remedy: MBUSA will notify owners, and dealers will replace the parking brake cable lock nut, free of charge. The recall began September 20, 2017. Owners may contact smart customer service at 1-877-496-3691.

Specifications

Factory options offered for the 2016 model year, decoded from the NHTSA vPIC database. Individual vehicles have one of each.

Engines0.9L · 1.0L
Cylinders3
FuelElectric · Gasoline
Body stylesConvertible/Cabriolet · Coupe

How other years compare

Check your exact Fortwo by VIN

Recalls and equipment differ between individual vehicles. Decode your VIN to see what applies to yours.

Open VIN decoder

Frequently asked questions

Is the 2016 Smart Fortwo reliable?

NHTSA has 22 owner complaints and 2 recall campaigns on record for the 2016 Smart Fortwo. The most complained-about area is fuel/propulsion system.

Does the 2016 Smart Fortwo have open recalls?

2 recall campaigns have been issued, the latest concerning exterior lighting:headlights. Check your specific vehicle by VIN - recall repairs are free at franchised dealers.

Source: NHTSA recall campaigns and owner complaints (public domain). Counts reflect reports on file and are not a defect rate.