2014 Mercedes-Benz Sprinter 2500: problems, recalls and reliability
5 recalls and 16 owner complaints on record; most reports concern air bags.
Data updated weekly · latest recall Jan 2019
All counts are reports filed with NHTSA in the United States - US market only, not worldwide totals.
Common problems
Computed from 16 owner complaints filed with NHTSA for this exact model year.
“The contact owns a 2014 Mercedes-Benz Sprinter 2500. The contact stated while driving at 35-40 MPH, he saw smoke coming from underneath the hood of the vehicle. There were no warning lights illuminated. The contact stated as he veered to the side of the road, the vehicle inadvertently stalled. The vehicle was towed to the dealer who informed the contact that they were unable to diagnose the vehicle. Then the vehicle was towed to the independent mechanic who diagnosed that the engine needed to be replaced. The manufacturer was not notified of the failure. The vehicle was not repaired. The approximate failure mileage was 200,000.”Owner report · Engine · Oct 2021
“THIS VEHICLE, PLUS NUMEROUS OTHER MB MODELS, ARE THE SUBJECT OF AN EMISSIONS LAWSUIT. THERE IS A REMEDY AVAILABLE TO RECTIFY THE ISSUE AND TO QUALIFY THE RESPECTIVE OWNERS TO SOME SIGNIFICANT COMPENSATION. I DISCOVERED THIS BY ACCIDENT ON-LINE. I HAVE NOT BEEN CONTACTED BY MB AND THERE IS NO RECALL FROM NHTSA. MY QUESTION IS WHY ISN'T THERE A NHTSA RECALL? FOR MORE DETAILS, ACCESS THE HAVENS BERGMAN WEBSITE. THEY ARE THE LEAD ATTORNEYS PURSUING THE CASE. REGARDS, [XXX] INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).”Owner report · Engine · Mar 2021
“Vehicle was driven about 5 miles, parked and not running, about 2.5hrs later fire started on the left rear side / undercarriage. Fuel tank caught fire. No prior running defects. Starting point for the fire appears at or next to fuel tank on the left side with the first flames visible up the left rear wheel housing with the vehicle parked on a slight incline and this etched in an arc shape above the left rear wheel. Inside vehicle no personal items or aftermarket modifications. Fire spotted approximately 3:15 - 3:17 eastern time, weather temps in mid 70s. This was a high top 12 passenger model 144" wheelbase with auxiliary air and heat options. No occupants and no injuries.”Owner report · Electrical System · Sep 2020
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“I started to smell exhaust fumes on the cab of my van. I am having headaches and nosea . Doing research online I discovered that this is a common problem with 2014 mercedes sprinter. This is a health hazard and a safety issue. There are no sensors on .”Owner report · Engine · Sep 2019
“Tl* the contact owns a 2014 mercedes-benz sprinter 2500. While driving various speeds, the rear passenger and driver's side wheel speed sensors fractured. The contact heard a popping sound prior to the failure. Additionally, the ABS warning indicator illuminated. The contact stated that the brake assist, traction control, and anti-skid features deactivated. The contact stated that the failure recurred eight times. Rbm of alpharetta (located at 345 mcfarland pkwy, alpharetta, ga 30004, (678) 637-2333) and several other unknown dealers previously replaced the speed sensors. The manufacturer was notified of the failure. The approximate failure mileage was 42,000.”Owner report · Service Brakes, Hydraulic · Jul 2019
“Diesel particle filter connector breaking. Connector breaks allowing carbon monoxide to enter the passenger compartment. Hot exhaust gases burn and melt wiring under truck cutting off engine power causing vehicle to stall while driving.”Owner report · Power Train · Feb 2019
“Tl* takata recall. The contact owns a 2014 mercedes-benz sprinter 2500. The contact received notification of NHTSA campaign number: 16v077000 (air bags); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. Mercedes-benz of sugar land (15625 southwest fwy, sugar land, tx 77478, (281) 207-1500) was contacted and confirmed that the parts were not available. The manufacturer was also notified. The contact had not experienced a failure. Parts distribution disconnect.”Owner report · Air Bags · Jan 2018
“Tl* takata recall. The contact owns a 2014 mercedes-benz sprinter 2500. The contact received notification of NHTSA campaign number: 16v077000 (air bags). The part to do the recall repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.”Owner report · Air Bags · Feb 2016
“Tl* takata recall. The contact owns a 2014 mercedes-benz sprinter (mx2ca170). The contact received notification of NHTSA campaign number: 16v077000 (air bags); however, the parts to do the repair were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. Mercedes-benz of rochester (4296 w henrietta rd, rochester, ny) was contacted and confirmed that the parts were not available for the recall remedy. The manufacturer was made aware of the issue and was not able to confirm when the parts were to become available. The contact had not experienced a failure. Parts distribution disconnect.”Owner report · Air Bags · Feb 2016
“Tl* takata recall. The contact owns a 2014 mercedes-benz sprinter 2500. The contact received notification of NHTSA campaign number: 16v077000 (air bags). The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The contact called crown eurocars at 888-856-7631 (8302 us hwy 19 n, pinellas park, fl 33781) and was informed that the parts were not available. The manufacturer was made aware of the issue and was not able to confirm when the parts were to become available. The contact had not experienced a failure. Parts distribution disconnect.”Owner report · Air Bags · Feb 2016
Recalls - 5 campaigns
Morgan Olson Corporation (Morgan Olson) is recalling certain model year 2014 Sprinter 2500 vehicles manufactured May 30, 2014, to August 1, 2014. The affected vehicles may have an aluminum document holder installed in the cab side of the load area partition that an unbelted occupant may strike in the event of a crash. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) No. 201, "Occupant Protection in Interior Impact."
Remedy: Morgan Olson will notify owners, and dealers will relocate the document holder, free of charge. The recall began on December 4, 2014. Owners may contact Morgan Olson customer service at 1-800-262-3437.
Daimler Vans USA, LLC (DVUSA) is recalling certain 2014-2017 Freightliner Sprinter 2500 and 3500 and Mercedes-Benz Sprinter 2500 and 3500 vehicles. These vehicles are equipped with certain air bag inflators assembled as part of the passenger frontal air bag modules used as original equipment or replacement equipment. In the event of a crash necessitating deployment of the passenger frontal air bag, these inflators may explode due to propellant degradation occurring after long-term exposure to absolute humidity and temperature cycling.
Remedy: DVUSA will notify owners, and dealers will replace the front passenger air bag module, free of charge. The recall began March 15, 2019. Owners may contact DVUSA customer service at 1-877-762-8267.
Daimler Vans USA, LLC (DVUSA) is recalling certain 2013-2016 Mercedes-Benz Sprinter 2500 and 3500 and Freightliner Sprinter 2500 and 3500 vans. These vehicles were manufactured without a reinforcement plate and protective bracket on the air bag control unit. As a result, the air bag control unit may not remain functional after the initial impact, possibly preventing additional air bags from deploying in response to a secondary impact.
Remedy: DVUSA will notify owners, and dealers will install a reinforcement plate and protective bracket around the air bag control unit, free of charge. The recall began on May 26, 2017. Owners may contact DVUSA customer service at 1-877-762-8267.
Daimler Vans USA, LLC (Daimler Vans) is recalling certain model year 2007-2009 Dodge Sprinter 2500 and 3500 vehicles manufactured July 1, 2006, to July 31, 2008, 2007-2014 Freightliner Sprinter 2500 and 3500 vehicles manufactured July 1, 2006, to July 1, 2014, and 2010-2014 Mercedes Benz Sprinter 2500 and 3500 vehicles manufactured July 1, 2010, to July 1, 2014. Upon deployment of the driver's frontal air bag, excessive internal pressure may cause the inflator to rupture.
Remedy: Daimler Vans will notify the Mercedes-Benz and Freightliner owners and Fiat Chrysler will notify the Dodge owners. The respective dealers will replace the driver frontal air bag inflator, free of charge. The recall began March 31, 2017. Mercedes-Benz and Freightliner owners may contact Daimler Van's customer service at 1-877-762-8267. Dodge owners may contact Fiat Chrysler customer service at 1-800-853-1403.
Midwest Automotive Designs, LLC (Midwest) is recalling certain Custom Vans and Camper Van recreational vehicles built on 2014-2017 Mercedes Benz Sprinter chassis and 2016-2017 RAM Promaster chassis. These vehicles are equipped with Kidde Plastic-Handle or Push Button 'Pindicator' fire extinguishers that may become clogged, preventing the extinguisher from discharging as expected or excessive force may be needed to activate the extinguisher. Additionally, in certain models, the nozzle may detach from the valve assembly with enough force that it could cause injury and also render the product inoperable. For a full list of the affected fire extinguisher models visit: https://static.nhtsa.gov/odi/rcl/2017/RMISC-17E062-5427.pdf
Remedy: Midwest will notify owners, and dealers will replace the fire extinguisher with a different brand, free of charge. The recall began on December 11, 2017. Owners may contact Kidde customer service for their replacement extinguisher at 1-855-262-3540, or online at www.kidde.com and click on "Product Safety Recall" for more information.
How other years compare
Check your exact Sprinter 2500 by VIN
Recalls and equipment differ between individual vehicles. Decode your VIN to see what applies to yours.
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Is the 2014 Mercedes-Benz Sprinter 2500 reliable?
NHTSA has 16 owner complaints and 5 recall campaigns on record for the 2014 Mercedes-Benz Sprinter 2500. The most complained-about area is air bags.
Does the 2014 Mercedes-Benz Sprinter 2500 have open recalls?
5 recall campaigns have been issued, the latest concerning structure. Check your specific vehicle by VIN - recall repairs are free at franchised dealers.
Source: NHTSA recall campaigns and owner complaints (public domain). Counts reflect reports on file and are not a defect rate.