2013 Mercedes-Benz Sprinter 2500: problems, recalls and reliability
3 recalls and 13 owner complaints on record; most reports concern air bags.
Data updated weekly · latest recall Jan 2018
All counts are reports filed with NHTSA in the United States - US market only, not worldwide totals.
Common problems
Computed from 13 owner complaints filed with NHTSA for this exact model year.
“While driving at approx. 65 mph the cruise control went off and three warning lights came on including ABS and 2 other next that one looking like a swerve control or slippery road condition and another tire looking light. Not sure of other two light as this was my first drive in this vehicle which I had driven around 800 miles this day. I pulled over and attempted to get back on the road as I was in a dangerous location on a steep hill. Upon restart it started to rev then brake multiple times causing great danger in my attempt to get back on the road. I immediately went into next side exit and ship off. It was an extremely cold night and I had to spend the night in my vehicle.”Owner report · Forward Collision Avoidance · Jan 2021
“Tl* the contact owns a 2013 mercedes-benz sprinter 2500. The contact stated that there was water in both headlight assemblies, which made it difficult to drive at night. In addition, the low beam warning indicator illuminated. The vehicle was taken to mercedes-benz of tampa (866-342-3941, located at 4400 n dale mabry hwy, tampa, fl 33614) where it was diagnosed that there was water condensation in the headlamp assemblies and they needed to be replaced. The manufacturer was not made aware of the failure. The vehicle was not repaired. The failure mileage was approximately 10,000.”Owner report · Exterior Lighting · Sep 2018
“Tl* takata recall. The contact owns a 2013 mercedes-benz sprinter 2500. The contact received notification of NHTSA campaign number: 18v032000 (air bags), but the parts to do the repair were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The dealer was not contacted. The manufacturer was contacted and confirmed that the parts were not available. The contact had not experienced a failure. VIN tool confirms parts not available. *tt *tr”Owner report · Air Bags · Apr 2018
Show 6 more owner reports
“Tl* takata recall. The contact owns a 2013 mercedes-benz sprinter 2500. The contact received a recall notice for NHTSA campaign number: 18v032000 (air bags). The contact took the vehicle to an unknown dealer where it was diagnosed that the driver's side air bag needed to be replaced. The dealer replaced the driver's side air bag, but not the passenger side air bag. The contact notified the manufacturer and was informed that parts were not available and there was no remedy yet for the recall. The contact had not experienced a failure. VIN tool confirms parts not available.”Owner report · Air Bags · Mar 2018
“Tl* takata recall. The contact owns a 2013 mercedes-benz sprinter 2500. The contact received notification of NHTSA campaign number: 18v032000 (air bags); however, the part to do the recall repair was not available. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. Mercedes-benz of st. George (1792 s black ridge dr., st. George, ut 84770, (435) 634-7500) was contacted and confirmed that the part was not available. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.”Owner report · Air Bags · Mar 2018
“Takata recall - I received a recall notice for the driver's side airbag prior to receiving a recall notice for the passenger side airbag on march 2018. I took my sprinter to the dealership on september 12, 2018 for replacement. After receiving my sprinter back from the dealership, I noticed that only the driver side airbag had been replaced. I contacted the service department about this, and was told the passenger side airbag part was not available and would not be for several months. Considering how dangerous these airbags are, it seems that a wait time of currently seven months and expecting a delay of another several months is unacceptably long.”Owner report · Air Bags · Mar 2018
“Tl* takata recall. The contact owns a 2013 mercedes-benz sprinter 2500 (m2cv144). The contact received recall notices for NHTSA campaign numbers: 18v032000 (air bags) and 16v077000 (air bags). Mercedes-benz of long beach (2300 east spring street, signal hill, ca 90755, (888)-340-8366) stated that the parts were unavailable for the repair. The manufacturer was not contacted. The contact had not experienced a failure. VIN tool confirms parts not available for 18v032000 and parts distribution disconnect for 16v077000.”Owner report · Air Bags · Nov 2017
“Tl* the contact owns a 2013 mercedes-benz sprinter 2500. The contact received a recall notification for NHTSA campaign number: 16v073000 (air bags) and stated that the part needed was unavailable to perform the recall repair. The manufacturer was not notified of the issue. The contact had not experienced a failure. Parts distribution disconnect.”Owner report · Air Bags · Apr 2016
“Tl* the contact owns a 2013 mercedes benz sprinter 2500. The contact received notification of NHTSA campaign number: 16v077000 (air bags) however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced the failure.”Owner report · Air Bags · Apr 2016
Recalls - 3 campaigns
Daimler Vans USA, LLC (DVUSA) is recalling certain 2013 Freightliner Sprinter 2500 and 3500 and Mercedes-Benz Sprinter 2500 and 3500 vehicles. These vehicles are equipped with certain air bag inflators assembled as part of the passenger frontal air bag modules used as original equipment or replacement equipment. In the event of a crash necessitating deployment of the passenger frontal air bag, these inflators may explode due to propellant degradation occurring after long-term exposure to absolute humidity and temperature cycling.
Remedy: DVUSA will notify owners, and dealers will replace the front passenger air bag module, free of charge. Daimler issued an interim notification to owners on March 13, 2018. The recall began December 28, 2018. Owners may contact DVUSA customer service at 1-877-762-8267.
Daimler Vans USA, LLC (DVUSA) is recalling certain 2013-2016 Mercedes-Benz Sprinter 2500 and 3500 and Freightliner Sprinter 2500 and 3500 vans. These vehicles were manufactured without a reinforcement plate and protective bracket on the air bag control unit. As a result, the air bag control unit may not remain functional after the initial impact, possibly preventing additional air bags from deploying in response to a secondary impact.
Remedy: DVUSA will notify owners, and dealers will install a reinforcement plate and protective bracket around the air bag control unit, free of charge. The recall began on May 26, 2017. Owners may contact DVUSA customer service at 1-877-762-8267.
Daimler Vans USA, LLC (Daimler Vans) is recalling certain model year 2007-2009 Dodge Sprinter 2500 and 3500 vehicles manufactured July 1, 2006, to July 31, 2008, 2007-2014 Freightliner Sprinter 2500 and 3500 vehicles manufactured July 1, 2006, to July 1, 2014, and 2010-2014 Mercedes Benz Sprinter 2500 and 3500 vehicles manufactured July 1, 2010, to July 1, 2014. Upon deployment of the driver's frontal air bag, excessive internal pressure may cause the inflator to rupture.
Remedy: Daimler Vans will notify the Mercedes-Benz and Freightliner owners and Fiat Chrysler will notify the Dodge owners. The respective dealers will replace the driver frontal air bag inflator, free of charge. The recall began March 31, 2017. Mercedes-Benz and Freightliner owners may contact Daimler Van's customer service at 1-877-762-8267. Dodge owners may contact Fiat Chrysler customer service at 1-800-853-1403.
How other years compare
Check your exact Sprinter 2500 by VIN
Recalls and equipment differ between individual vehicles. Decode your VIN to see what applies to yours.
Open VIN decoderFrequently asked questions
Is the 2013 Mercedes-Benz Sprinter 2500 reliable?
NHTSA has 13 owner complaints and 3 recall campaigns on record for the 2013 Mercedes-Benz Sprinter 2500. The most complained-about area is air bags.
Does the 2013 Mercedes-Benz Sprinter 2500 have open recalls?
3 recall campaigns have been issued, the latest concerning air bags:frontal:passenger side:inflator module. Check your specific vehicle by VIN - recall repairs are free at franchised dealers.
Source: NHTSA recall campaigns and owner complaints (public domain). Counts reflect reports on file and are not a defect rate.