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2014 Mazda CX-9: problems, recalls and reliability

3 recalls and 54 owner complaints on record; the weakest area is engine (25% of complaints).

Data updated weekly · latest recall Oct 2018

3
recalls
54
owner complaints
1
fire reports
59,900
typical failure mileage, mi

All counts are reports filed with NHTSA in the United States - US market only, not worldwide totals.

NHTSA crash testOverall ★★★★Front ★★★★★Side ★★★★★Rollover ★★★★
4-star NHTSA overall safety ratingWeak spot: engine (25%)1 fire report

Common problems

Computed from 54 owner complaints filed with NHTSA for this exact model year.

Engine (engine mechanics)25% · 12 complaints
Service Brakes (brakes)19% · 9 complaints
Power Train (transmission, axles, driveline)13% · 6 complaints
Suspension (shocks, springs, ride quality)10% · 5 complaints
Air Bags (airbags and crash sensors)6% · 3 complaints
Fuel/Propulsion System (fuel pump, tank, lines)6% · 3 complaints
Breaks became very hard to press and I was having trouble stopping the car. I could not drive it to the Mazda dealer who was too far. I took a chance and drove a few miles to local break shop. They replaced the master cylinder and the break booster. Parts and labor were $1083.87Owner report · Service Brakes · Jul 2023
When I press on my brakes, I hear air. I am fortunate that, as of this reporting, I have not had an accident. My brakes do not fully stop my car, so I have to judge when to brake in order to slow down and not hit the car ahead of me. Very scary when your car won't stop! I have read other complaints on the Mazda CX9s built in 2013 having an issue with the brake booster. PLEASE recall these 2014 Mazdas so the appropriate repairs can be made. Working brakes are ESSENTIAL!Owner report · Service Brakes · Jul 2023
Brakes stopped working while we were on vacation. Made the drive down fine, but the next day went to drive the car, pressed the brakes and the car did not come to a complete stop. Also made a funny noise when we tried to press on the brakes. My husband practically had to stand up and push all the way down to get car to stop. Luckily we were not in a congested or confined place. Ended up replacing the brake booster. Three weeks later my acceleration stopped working intermittently. I go to press the gas and the car doesn't go. The dealership is saying it's the brake signal.Owner report · Service Brakes · Jun 2023
Show 7 more owner reports
I bought a vehicle from Carvana 11/2021 with not quite 59k on it. On 6/21/2023, with 77K miles, my car had a catastrophic engine failure. I was driving my grandchildren ages, 3-12 years of age home. Safety was definitely at risk with speeds of 70 freeway were completed right before engine stopping. The mechanic shop has confirmed the car giving 3 codes related to timing belt/water pump and the other code which confirms engine failure. No warning lights had come on until I tried to restart it. Since this situation is most recent, I have not had anyone else inspect the vehicle. I am working through my options and will take recommendations for resolution.Owner report · Engine · Jun 2023
I was driving on interstate and there were not any other vehicles that were all that close to me. All of a sudden there was this huge extremely loud bang and glass shattering sound. Scared me to death. I never saw anything, I pulled over at next exit and saw my sunroof with a huge hole and shattered. I drove back by where i was driving and there was nothing i could see that could have caused that to happen. After doing a little research i'm positive the sunroof exploded. Thankfully my kids were not in there and i was able to remain calm enough to get pulled over safelyOwner report · Unknown Or Other · Jun 2023
The car started creating a noise like air was leaking when i apply brake. The problem continued to increase, and braking became harder and harder. The dealer indicated that I had to replace the brake booster. This is a 2014 CX-9. A NHTSA search showed that vehicles manufactured in 2013 were affected. My car was purchased in Feb 2014. I suspect this one too had that faulty equipment.Owner report · Service Brakes · Jan 2023
Water pump faild without warning car overheated and breaking was made difficult. Almost collided with another car do to the breaking not working properly when the car over heated. This problem was or is part of a lawsuit agianst Mazda. Im not sure if there has been a resolution to the lawsuit.Owner report · Unknown Or Other · Oct 2021
- Water pump failed causing coolant to mix with oil. This repair cost was around $3,900. - Luckily this failure happened on our community road and was able to pull into our driveway. Mechanic stated that if this happened on the highway or regular road, this could have caused a major incident and possibly a blown motor. - No, but complaints of similar issues have been reported via my online research. - Just by the mechanic I had my vehicle towed to. - There was no indication of an issue until the water pump failed.Owner report · Unknown Or Other · May 2021
I purchased a 2014 mazda cx nine a year and a half ago. The other day I was driving and I don't know where my fan got really loud so I pulled over and turned up the heat and turned off any ac. All the sun steam started coming out of my engine and the car died. After towing it to the local dealership I was told that I had two options. I could either buy a brand new car or pay $13,000 to have it repaired. Apparently the water pump broke and the engine seized up. I had absolutely no warning. No leaking, no check engine light, nothing' I later found several reviews saying this was an issue with this make & model. I still owe over $16,000 on this car and now I have to get a new car.Owner report · Engine · Mar 2021
Heard loud grinding sound from right rear side of vehicle when turning wheel to the right. Brought to mechanic and needed r rear wheel bearing and hub assembly costing $1000.00. Noticed there have been other complaints about this issue.Owner report · Suspension · Aug 2020

When filing, owners marked a crash in 1 of these complaints and injuries in 0 - self-reported to NHTSA, not verified accident statistics.

Recalls - 3 campaigns

AIR BAGS:FRONTAL:PASSENGER SIDE:INFLATOR MODULE18V717000 · Oct 2018

Mazda North American Operations (Mazda) is recalling certain 2014-2015 Mazda CX-9 vehicles sold, or ever registered in the states of Alabama, California, Florida, Georgia, Hawaii, Louisiana, Mississippi, South Carolina, Texas, Puerto Rico, American Samoa, Guam, the Northern Mariana Islands (Saipan), and the U.S. Virgin Islands or "Zone A." Additionally, unless covered in "Zone A," Mazda is recalling certain 2011-2013 Mazda6, 2011-2012 CX-7, and 2011-2015 CX-9 sold, or ever registered in the states of Arizona, Arkansas, Delaware, Illinois, Indiana, Kansas, Kentucky, Maryland, Missouri, Nebraska, Nevada, New Jersey, New Mexico, North Carolina, Ohio, Oklahoma, Pennsylvania, Tennessee, Virginia, West Virginia and the District of Columbia, or "Zone B." Additionally, unless covered in Zone A or Zone B, Mazda is recalling certain 2010-2013 Mazda6, 2010-2012 CX-7, and 2010-2015 CX-9 vehicles ever registered in the states of Alaska, Colorado, Connecticut, Idaho, Iowa, Maine, Massachusetts, Michigan, Minnesota, Montana, New Hampshire, New York, North Dakota, Oregon, Rhode Island, South Dakota, Utah, Vermont, Washington, Wisconsin, and Wyoming or "Zone C." These vehicles are equipped with certain air bag inflators assembled as part of the passenger frontal air bag modules used as original equipment or replacement equipment. In the event of a crash necessitating deployment of the passenger frontal air bag, these inflators may explode due to propellant degradation occurring after long-term exposure to absolute humidity and temperature cycling.

Remedy: Mazda will notify owners, and dealers will replace the front passenger air bag inflator with an alternate inflator, free of charge. The recall began November 9, 2018. Owners may contact Mazda customer service at 1-800-222-5500, Option 4. Mazda's number for this recall is 1317F.

SUSPENSION:FRONT:CONTROL ARM:LOWER BALL JOINT15V451000 · Jul 2015

Mazda North American Operations (Mazda) is recalling certain model year 2007-2014 CX-9 vehicles manufactured October 24, 2006, to December 28, 2013. The affected vehicles have front suspension ball joints that may corrode from water leaking into the fitting.

Remedy: Mazda will notify owners, and dealers will replace both the left and right lower control arms, free of charge. The recall began on September 14, 2015. The recall will begin with model year 2007-2009 vehicles registered in Connecticut, Delaware, Illinois, Indiana, Iowa, Kentucky, Maine, Maryland, Massachusetts, Michigan, Minnesota, Missouri, New Hampshire, New Jersey, New York, Ohio, Pennsylvania, Rhode Island, Vermont, Virginia, Washington D.C., West Virginia, and Wisconsin. The second phase will be for model year 2010-2014 vehicles in the same states. Finally, all remaining vehicles will be remedied. Owners may contact Mazda customer service at 1-800-222-5500. Mazda's number for this recall is 8515G.

STEERING16V203000 · Apr 2016

Mazda North American Operations (Mazda) is recalling certain model year 2016 CX-3 vehicles manufactured June 1, 2015, to December 2, 2015, 2013-2014 Mazda2 vehicles manufactured July 3, 2013, to August 8, 2014, 2014-2016 CX-5 vehicles manufactured January 19, 2013, to December 2, 2015, and 2013-2015 CX-9 vehicles manufactured December 6, 2012, to July 31, 2015. The lower mounting nuts and bolts that attach the front strut assembly to the steering knuckle may loosen, allowing the steering knuckle to separate.

Remedy: Mazda will notify owners, and dealers will inspect the lower mounting nuts and bolts that secure the front strut assembly to the steering knuckle. If the bolts are loose, they will be replaced and then correctly tightened, free of charge. The recall is expected to begin May 20, 2016. Owners may contact Mazda customer service at 1-800-222-5500. Mazda's number for this recall is 9316D.

Specifications

Factory options offered for the 2014 model year, decoded from the NHTSA vPIC database. Individual vehicles have one of each.

Engines3.7L
Drive type4WD/4-Wheel Drive/4x4 · 4x2
Body stylesSport Utility Vehicle [SUV]/Multipurpose Vehicle [MPV]

How other years compare

Check your exact CX-9 by VIN

Recalls and equipment differ between individual vehicles. Decode your VIN to see what applies to yours.

Open VIN decoder

Frequently asked questions

Is the 2014 Mazda CX-9 reliable?

NHTSA has 54 owner complaints and 3 recall campaigns on record for the 2014 Mazda CX-9. The most complained-about area is engine (25% of complaints).

At what mileage do 2014 Mazda CX-9 problems usually appear?

Half of the complaints that mention mileage were filed at 59,900 miles or less.

Does the 2014 Mazda CX-9 have open recalls?

3 recall campaigns have been issued, the latest concerning air bags:frontal:passenger side:inflator module. Check your specific vehicle by VIN - recall repairs are free at franchised dealers.

Source: NHTSA recall campaigns and owner complaints (public domain). Counts reflect reports on file and are not a defect rate.