Carlexica

2025 Kia Sorento: problems, recalls and reliability

4 recalls and 122 owner complaints on record; the weakest area is engine (21% of complaints).

Data updated weekly · 10 new complaints in the last 90 days · latest recall Jan 2026

4
recalls
122
owner complaints
0
fire reports
43,000
typical failure mileage, mi

All counts are reports filed with NHTSA in the United States - US market only, not worldwide totals.

NHTSA crash testOverall ★★★★★Front ★★★★★Side ★★★★★Rollover ★★★★★
5-star NHTSA overall safety ratingNo fire reportsWeak spot: engine (21%)

Common problems

Computed from 122 owner complaints filed with NHTSA for this exact model year.

Engine (engine mechanics)21% · 37 complaints
Power Train (transmission, axles, driveline)20% · 35 complaints
Electrical System (battery, wiring, electronics)17% · 30 complaints
Fuel/Propulsion System (fuel pump, tank, lines)9% · 16 complaints
Unknown Or Other7% · 12 complaints
Vehicle Speed Control (unintended acceleration, cruise control)6% · 10 complaints
“Knee airbags deployed in my car accident and have severe injuries on bilateral legs bruises that damage my nerves and veins.”Owner report · Air Bags · Sep 2026
“About a minute into my drive, I heard an explosion. I looked back thinking something happened to my twin toddlers and saw nothing. I heard the sound of glass cracking and looked up to see the front glass of my moonroof shattered. I pulled over to safety and closed the sun cover for the moonroof before any more glass could fall into the car in fear of my toddlers getting injured. The car itself had been on for maybe 5 minutes prior to driving away from my house.”Owner report · Structure · Aug 2026
“During highway trips the info cluster starts chiming and a coffee cup light comes on the dash saying I should consider taking a break! This happens frequently and is distracting as I need to look down from the road to access what the warning is. I'm being told now that it is not able to be disabled. It's distracting and there's no way I would have bought the car with such a distraction during highway driving.”Owner report · Unknown Or Other · Aug 2026
Show 7 more owner reports
“The dashboard has a screen display. I couldn’t see my fuel tank information. Every time I would use my turn signal a large green circle would take over the screen. Followed by loss of the screen, meaning no speedometer, rpm, etc. As the problem continued the speedometer started displaying incorrect numbers. Saying I was going 70 miles an hour when I was actually going about 55. Gage for fuel and heat (notifying if car is overheating, was lost for the entirety of my drive).”Owner report · Electrical System,Vehicle Speed Control,Unknown Or Other · Aug 2026
“The contact owns a 2025 Kia Sorento. The contact stated that while driving approximately 75 MPH, the vehicle lost automotive power and failed to exceed 30 MPH. The contact pulled over to the side of the road to avoid other vehicles. No warning lights were illuminated. The vehicle was towed to a dealer to be diagnosed; however, the cause of the failure was not yet determined. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 16,386.”Owner report · Power Train,Engine · Jul 2026
“The contact owns a 2025 Kia Sorento. The contact stated that on two occasions while driving 70 MPH, the vehicle lost automotive power and the message "Hybrid System Failure" was displayed. The vehicle was pulled over to the side of the road, turned off, and restarted, but the failure persisted, and the vehicle failed to accelerate above 20 MPH. The vehicle was taken to a dealer where it was diagnosed that the fuel pump needed to be replaced. The vehicle was repaired, but the failure reoccurred a week later. The vehicle was taken to another dealer where the failure could not be duplicated. The manufacturer was notified of the failure. The failure mileage was unknown.”Owner report · Fuel System, Gasoline · Jul 2026
“The contact owns a 2025 Kia Sorento Hybrid. The contact stated that while driving at approximately 55 MPH, the vehicle suddenly decelerated and failed to exceed 35 MPH before stalling and losing power. Emergency services were contacted and assisted with pushing the vehicle to the side of the road. The vehicle was towed to a dealer, who held the vehicle for two days but had not diagnosed the failure. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 11,000.”Owner report · Engine · Jul 2026
“Hybrid Control Unit failure was the fault that came up on the screen. 3rd time within 3 months now. The HCU was just replaced a week ago at the KIA dealership and the vehicle is only 1 year old. This left my wife stranded on the side of a busy highway in 100 degree temps over the 4th of July holiday.”Owner report · Electrical System · Jul 2026
“The transmission is not shifting gears correctly. The engine revs loudly and hesitates for a few seconds before shifting. There were no warning lamps. The vehicle has not been inspected yet. This causes a dangerous situation when driving and accelerating in traffic.”Owner report · Power Train · Jul 2026
“I was stopped at a red light. The light turned green, the vehicle in front of me was easily 4 car lengths ahead at this point into the intersection, I then slowly began to accelerate, my car gave me a false collision warning even though there was no car or hazard in front of me, then I brake checked me (initiated my brakes and slammed on them). This could’ve easily caused the car behind me to hit me and fortunately it didn’t. It did however cause me whiplash, very dangerous. I’ve since turned collision warning off all together”Owner report · Forward Collision Avoidance · Jun 2026

When filing, owners marked a crash in 8 of these complaints and injuries in 7 - self-reported to NHTSA, not verified accident statistics.

Recalls - 4 campaigns

Instrument cluster/panel (electrical system)26V046000 · Jan 2026

Kia America, Inc. (Kia) is recalling certain 2025 Kia K4, 2025-2026 Sorento, Sorento Hybrid, Sorento Plug-In Hybrid Electric (PHEV), 2026 Sportage, Sportage Hybrid, Sportage PHEV, K5, EV9, Carnival, and Carnival Hybrid vehicles. Due to a software error, the instrument panel display may fail. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) numbers 101, "Controls and Displays" and 138, "Tire Pressure Monitoring System."

Remedy: The instrument panel display software will be updated over-the-air (OTA) or by a dealer, free of charge. Owner notification letters are expected to be mailed March 26, 2026. Owners may contact Kia Customer Service at 1-800-333-4542. Kia's number for this recall is SC361. Vehicle Identification Numbers (VINs) involved in this recall will become searchable on NHTSA.gov on February 9, 2026.

Headlights (exterior lighting)25V006000 · Jan 2025

Kia America, Inc. (Kia) is recalling certain 2024-2025 Sorento, 2025 Sorento Hybrid, and 2025 Sorento Plug-In Hybrid vehicles. A software error in the Body Domain Control Unit (BDC) may cause a loss of low beam headlights and taillights. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) 108, "Lamps, Reflective Devices, and Associated Equipment."

Remedy: Dealers will update the BDC software, free of charge. Owner notification letters were mailed February 21, 2025. Owners may contact Kia customer service at 1-800-333-4542. Kia's number for this recall is SC331.

Hoses, lines/piping, and fittings (fuel system, gasoline)24V920000 · Dec 2024

Kia America, Inc. (Kia) is recalling certain 2025 Sorento Plug-In Hybrid vehicles. During a crash, the steering rack may damage the fuel line, which can result in a fuel leak.

Remedy: Dealers will install a cover around the fuel line, free of charge. Owner notification letters were mailed January 10, 2025. Owners may contact Kia customer service at 1-800-333-4542. Kia's number for this recall is SC328.

Critical fasteners (engine and engine cooling)25V548000 · Aug 2025

Kia America, Inc. (Kia) is recalling certain 2025 K4 and Sorento vehicles. The connecting rod bolts in the engine may have been improperly tightened, which can cause a loss of drive power.

Remedy: Dealers will replace the sub engine assembly, free of charge. Owner notification letters are expected to be mailed September 12, 2025. Owners may contact Kia customer service at 800-333-4542. Kia's number for this recall is SC349.

Trouble codes owners mention

OBD-II codes that appear in NHTSA complaints about this car.

How other years compare

Counts are not adjusted for time on the road here - see all Sorento years ranked fairly for the age-adjusted comparison.

Check your exact Sorento by VIN

Recalls and equipment differ between individual vehicles. Decode your VIN to see what applies to yours.

Open VIN decoder

Frequently asked questions

Is the 2025 Kia Sorento reliable?

NHTSA has 122 owner complaints and 4 recall campaigns on record for the 2025 Kia Sorento. The most complained-about area is engine (21% of complaints).

At what mileage do 2025 Kia Sorento problems usually appear?

Half of the complaints that mention mileage were filed at 43,000 miles or less.

Does the 2025 Kia Sorento have open recalls?

4 recall campaigns have been issued, the latest concerning electrical system. Check your specific vehicle by VIN - recall repairs are free at franchised dealers.

Source: NHTSA recall campaigns and owner complaints (public domain). Counts reflect reports on file and are not a defect rate.