2024 Kia Sorento: problems, recalls and reliability
2 recalls and 44 owner complaints on record; the weakest area is electrical system (19% of complaints).
Data updated weekly · 3 new complaints in the last 90 days · latest recall Jan 2025
All counts are reports filed with NHTSA in the United States - US market only, not worldwide totals.
Common problems
Computed from 44 owner complaints filed with NHTSA for this exact model year.
“First AWD Coupler failed at approximately 25,000 miles. It was replaced and the replacement AWD Coupler is failing at approximately 55,000 miles. As the AWD Coupler fails, when accelerating from a stop and turning, a loud clunking sound is heard from the vehicle and a jerking motion is felt. The symptoms continue to get worse as the AWD Coupler fails. The jerking can cause unsafe turns and acceleration.”Owner report · Power Train · Jul 2026
“The horn isn’t making any noise at all. There were no warning lamps or messages, I didn’t know until I needed to use my horn.”Owner report · Unknown Or Other · Jun 2026
“The vehicles windshield may not be sealed properly or have moisture that builds up between the pressed glass causing reduced visibility and higher risk for crash obstructing the view of both passenger and most importantly the driver.”Owner report · Visibility/Wiper · May 2026
Show 7 more owner reports
“At 7,100 miles the transmission failed requiring a new transmission replacement after one year. At 16,636 miles (2years into the lease) the new transmission also failed, and the car is in the garage getting another transmission replacement after.”Owner report · Power Train · Apr 2026
“The contact owns a 2024 Kia Sorento. The contact stated that the radiator was leaking. The vehicle was taken to a local dealer and the dealer stated that a rock or road debris had caused the puncture in the radiator. The contact was advised by the dealer that it was a known failure and that there was no radiator debris shield to protect the radiator from damage. The contact was informed by the dealer that the repair was not covered under warranty. The manufacturer was contacted and informed that the contact that repair was not covered. The contact was referred to the NHTSA Hotline to report the failure. The vehicle was not repaired. The failure mileage was 23,417.”Owner report · Engine And Engine Cooling · Mar 2026
“The Panoramic sunroof randomly exploded while driving down the highway. Nothing around us or above us to cause it. Myself, my [XXX] pregnant wife, and [XXX] daughter were in the car and had glass rain down on us after the very loud boom. We almost wrecked. The issue has not yet been inspected by the dealership but I understand this to not be uncommon. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)”Owner report · Unknown Or Other · Mar 2026
“EBP light comes on dash while driving. Codes have been determined by dealership but refuse to fix unless light is active. To get light off - must stop vehicle and turn on and off EBP switch and light goes off. Switch or sensor not working causing the problem.”Owner report · Service Brakes,Back Over Prevention · Feb 2026
“The contact owns a 2024 Kia Sorento. The contact stated that while driving at an undisclosed speed, there was an abnormal shaking in the steering wheel. The vehicle was taken to the dealer, where it was diagnosed with improperly sized brake rotors. The rotors were resurfaced; however, the failure persisted. The vehicle was subsequently returned to the dealer, and the rotors were replaced, but the failure continued. The contact stated that the wheels were affected by the rotor failure. The manufacturer was notified of the failure. The approximate failure mileage was 7,000.”Owner report · Service Brakes, Hydraulic · Feb 2026
“The Panoramic roof glass shattered. It was not hit by any external debris. It just exploded scaring the driver almost losing vehicle control. The dealer inspected it and confirmed nothing external caused it, however KIA will not warrant it. Our insurance company has not inspected it yet. It is available for inspection.”Owner report · Unknown Or Other · Nov 2025
“Car has sensor issues. It ran into pole and median after defective collision assist said sensor was blocked. Has emission leak. Second vehicle i had with that and they wont cover under warranty. Kia refuses to by back a car do not feel safe driving. They refuse to fix things under warranty. The refuse to do anything about sensors, says its the safety features and they cannot remove them. Only offered me 19k for car. Why would I be upside down for a car that was sold to me with safety features issues..”Owner report · Electrical System,Fuel/Propulsion System,Forward Collision Avoidance · Nov 2025
When filing, owners marked a crash in 4 of these complaints and injuries in 4 - self-reported to NHTSA, not verified accident statistics.
Recalls - 2 campaigns
Kia America, Inc. (Kia) is recalling certain 2024-2025 Sorento, 2025 Sorento Hybrid, and 2025 Sorento Plug-In Hybrid vehicles. A software error in the Body Domain Control Unit (BDC) may cause a loss of low beam headlights and taillights. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) 108, "Lamps, Reflective Devices, and Associated Equipment."
Remedy: Dealers will update the BDC software, free of charge. Owner notification letters were mailed February 21, 2025. Owners may contact Kia customer service at 1-800-333-4542. Kia's number for this recall is SC331.
Kia America, Inc. (Kia) is recalling certain 2024 Sorento vehicles. The motor driven power steering (MDPS) wiring harness may be incorrectly assembled, which can result in a loss of power steering assist.
Remedy: Dealers will inspect and repair, or replace the MDPS wiring harness as necessary, free of charge. Owner notification letters were mailed May 7, 2024. Owners may contact Kia customer service at 1-800-333-4542. Kia's number for this recall is SC309.
Specifications
Factory options offered for the 2024 model year, decoded from the NHTSA vPIC database. Individual vehicles have one of each.
How other years compare
Check your exact Sorento by VIN
Recalls and equipment differ between individual vehicles. Decode your VIN to see what applies to yours.
Open VIN decoderFrequently asked questions
Is the 2024 Kia Sorento reliable?
NHTSA has 44 owner complaints and 2 recall campaigns on record for the 2024 Kia Sorento. The most complained-about area is electrical system (19% of complaints).
Does the 2024 Kia Sorento have open recalls?
2 recall campaigns have been issued, the latest concerning electrical system:body control module:software. Check your specific vehicle by VIN - recall repairs are free at franchised dealers.
Source: NHTSA recall campaigns and owner complaints (public domain). Counts reflect reports on file and are not a defect rate.