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2020 Infiniti QX60: problems, recalls and reliability

1 recall and 23 owner complaints on record; most reports concern power train.

Data updated weekly · latest recall May 2021

1
recalls
23
owner complaints
0
fire reports
-
typical failure mileage, mi

All counts are reports filed with NHTSA in the United States - US market only, not worldwide totals.

NHTSA crash testOverall ★★★★★Front ★★★★Side ★★★★★Rollover ★★★★
Among the quietest QX60 years (#10 of 11 by complaints, age-adjusted)5-star NHTSA overall safety ratingNo fire reports

Common problems

Computed from 23 owner complaints filed with NHTSA for this exact model year.

Limited data: only 23 complaints on record for this model year - too few for percentage statistics. Bars show raw report counts; read them as individual owner reports, not reliability rates. For a fuller picture, check nearby model years.
Power Train (transmission, axles, driveline)5 complaints
Electrical System (battery, wiring, electronics)2 complaints
Visibility/Wiper (windshield, wipers, defroster, mirrors)2 complaints
Engine (engine mechanics)2 complaints
Suspension (shocks, springs, ride quality)1 complaint
Fuel/Propulsion System (fuel pump, tank, lines)1 complaint
The CVT Transmission without any warning gave out and wont allow my car to drive forward just reverse. Its been out and its an expensive repair. No check engine warning light came on and my car wont run.Owner report · Power Train · Jan 2026
I have a 2020 Infiniti QX60. While driving on the interstate I75 the check engine light came on and the car lost power. This was very dangerous as it could have caused a very serious accident. Had to have car towed to dealership. Was told that the transmission needed to be replaced at a cost of $8,600. This suv has only about 75,000 miles. Upon checking the internet I found that this transmission issue has been a problem for a number of years and Infiniti has not adequately addressed it. This is a safety issue and Infiniti should take ownership and fix problem.Owner report · Power Train · Dec 2025
Odometer Fraud. The contact purchased a 2020 Infiniti QX60. The contact discovered a mileage discrepancy after the purchase. Additionally, the transmission was jerking while the vehicle was being driven. The vehicle was a dealer sale. At the time of purchase, the mileage was 46,000. The vehicle was taken to the local dealer, but no assistance was provided. It was later discovered that the mileage on the Title was 57,000. The VIN was not available.Owner report · Power Train · Oct 2025
Show 7 more owner reports
2020 infinity qx 60 Bought car used in 2024 with 80,000. There is a hesitation when accelerating and sometimes seems to want to die when idling. There is also a knocking sound at times when accelerating. At times I feel transmission skips. When turning right or left or reversing, the wheels seem to creek and almost grind a bit. I am great about maintenance and called to determine if my vin was included in the current recalls. I am told no, but am experiencing the same symptoms described by infinity. Just want to know if there is a any action to take to ensure my 4 kids and I are always safe when traveling and dont end up with thousands in repairs.Owner report · Fuel/Propulsion System · Jul 2025
My engine is making a knocking noise and wants to stall sometimes. Some other Nissan engines have recalls and I feel like it should include this engine. This is a 2020 and I still owe a lot of money. I should not be having major engine issues. Please look at this engine with the other recalls.Owner report · Engine · Jul 2025
The contact owns a 2020 Infiniti QX60. The contact stated that while driving on the highway at 65 MPH, the sunroof glass shattered without impact. The vehicle was taken to a local dealer where the vehicle was inspected, and the contact was informed that there was no cause for the failure found. The contact was informed that the sunroof glass needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The approximate failure mileage was 74,000.Owner report · Visibility · May 2025
The contact owns a 2020 Infinity QX60. The contact stated while driving at undisclosed speeds, there was an abnormal knocking sound coming from the vehicle. The contact stated that the sound was more evident while turning to the left or the right. There were no warning lights illuminated. The vehicle was taken to an independent mechanic, where it was diagnosed, and the contact was informed that the axle was damaged. The vehicle was not repaired. The contact related the failure to NHTSA Campaign Number: 21V402000 (SUSPENSION, STEERING): however, the VIN was not included. The manufacturer was not notified of the failure. The failure mileage was approximately 60,000.Owner report · Suspension · Dec 2024
The left rear side window rolled down and won't roll back up and made clicking sound causing both safety issue driving my kids in a stormy day. I tried to open the door and it opens only 10 percent . I had to go from the other door to get my kid out the car. I owned the car 4 years now and I'm the only owner . I took it to the dealer and they opened the door replaced the window regulator and motor. This a faulty make from manufacture that I End up paying for about $1200 . They refused to cover for it because warranty expired in January 2024 but I only have 51000 miles on it. I had similar car window not rolling back on driver side 2 years ago and they said it was a recall.Owner report · Structure · Jul 2024
While driving at a speed of 70mph, on a highway at 4:15 PM temperature approx 55 F an extemely loud sound from my roof happened. I was not under any trees or near any 18 wheelers. No debris seen around my car when it happened. I pulled over when safe and looked at my roof. The sunroof had exploded! nothing else wrong with the car! This could hav caused a terrible accident had I not over-reacted. There was no warning for this explosion. I called the dealership and was told to bring it to a collision center for repair. Now waiting on the parts.Owner report · Unknown Or Other · Feb 2023
While driving, the vehicle will sometimes think there's an object (vehicle or something) close in front of me so the brakes will automatically engage, which slows down the vehicle. This is quite alarming as this has happened on several occasions, causing me to almost get hit from the rear. I previously took the vehicle in to report this problem but they couldn't duplicate it so I was informed that there is no problem. HOWEVER, just because they don't know how to duplicate it, that doesn't mean the problem doesn't exist. I am concerned about my safety so this needs to be addressed ASAP. Also, for the date of incident, I will use the most recent date.Owner report · Service Brakes · Aug 2022

When filing, owners marked a crash in 2 of these complaints and injuries in 4 - self-reported to NHTSA, not verified accident statistics.

Recalls - 1 campaign

SUSPENSION:REAR:AXLE:SPINDLE21V402000 · May 2021

Nissan North America, Inc. (Nissan) is recalling certain 2020 Nissan Murano, INFINITI QX60, 2021 Nissan GT-R, INFINITI QX50, and Q50 vehicles. The front steering knuckle or rear axle housing may have insufficient strength due to improper heat-treatment.

Remedy: Dealers will inspect and replace the front steering knuckle and rear axle housing, as necessary, free of charge. Owner notification letters were mailed July 26, 2021. Nissan owners may contact customer service at 1-800-867-7669. INFINITI owners may contact customer service at 1-800-662-6200.

Specifications

Factory options offered for the 2020 model year, decoded from the NHTSA vPIC database. Individual vehicles have one of each.

Engines3.5L
FuelGasoline
Body stylesCrossover Utility Vehicle [CUV]

How other years compare

Check your exact QX60 by VIN

Recalls and equipment differ between individual vehicles. Decode your VIN to see what applies to yours.

Open VIN decoder

Frequently asked questions

Is the 2020 Infiniti QX60 reliable?

NHTSA has 23 owner complaints and 1 recall campaign on record for the 2020 Infiniti QX60. The most complained-about area is power train.

Does the 2020 Infiniti QX60 have open recalls?

1 recall campaign has been issued, the latest concerning suspension:rear:axle:spindle. Check your specific vehicle by VIN - recall repairs are free at franchised dealers.

Source: NHTSA recall campaigns and owner complaints (public domain). Counts reflect reports on file and are not a defect rate.