2011 Ford Fusion Hybrid: problems, recalls and reliability

“The contact owns a 2011 Ford Fusion Hybrid. The contact stated while driving at an undisclosed speed, she became aware that the electronic power steering was not functioning properly. The contact stated that the "Service Power Steering" message was displayed. The vehicle was towed to an independent mechanic, who diagnosed a failure with the power steering control module. The vehicle was not repaired. After investigating the failure, the contact related the failure to NHTSA Campaign Number: 15V340000 (Steering) but the VIN was not included. The manufacturer was notified of the failure but referred the contact to the NHTSA Hotline for assistance. The failure mileage was 150,000.”Owner report · Steering · Nov 2023

“The contact owns a 2011 Ford Fusion Hybrid. The contact stated that while driving at an undisclosed speed, the vehicle experienced a loss of power steering assist. The vehicle was taken to the dealer where it was diagnosed that the electric power steering assist needed to be replaced. The manufacturer was made aware of the failure. The contact related the failure to NHTSA Campaign Number: 15V340000 (Steering) however, the VIN was not included in the recall. The failure mileage was 99,847.”Owner report · Steering · Aug 2022

“The contact owns a 2011 Ford Fusion Hybrid. The contact stated while driving 25 MPH and depressing the brake pedal, the vehicle failed to stop as needed. The contact was informed that the Service Brake warning light illuminated. The vehicle eventually came to a rolling stop as the contact depressed the brake pedal to the floorboard. The vehicle resumed normal operation after being restarted. An independent mechanic was notified of the failure and informed the contact that he would not be able to diagnose the vehicle until the failure was persistent. Neither the dealer nor the manufacturer was notified of the failure. The failure mileage was 205,000.”Owner report · Service Brakes, Hydraulic · Jun 2022

“The contact owns a 2011 Ford Fusion Hybrid. The contact stated that while driving at an undisclosed speed, the brakes became inoperable. The brake and stabilizer warning lights were illuminated. The LCD screen displayed an electronic braking message. The vehicle was taken to the local dealer however, the mechanic was unable to duplicate the failure. The vehicle was not repaired. The vehicle was taken to an independent mechanic who informed the contact that the failure was due to the ABS control module. The manufacturer was contacted and referred the contact to NHTSA for assistance. The approximate failure mileage was 90,000.”Owner report · Service Brakes, Air · Jun 2021

“Tl* the contact owns a 2011 ford fusion hybrid. The contact stated that while attempting to stop, the brake pedal became very hard to depress. The driver used the parking brakes to stop the vehicle. During the failure, the ABS warning light was illuminated. The vehicle was towed to bill knight ford located at 9607 south memorial dr, tulsa, ok 74133, to be diagnosed. The contact was informed that the ABS module failed and needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure however, no assistance was offered. The failure mileage was 86,000.”Owner report · Service Brakes · Nov 2020

“Tl* the contact owns a 2011 ford fusion hybrid. While driving approximately 30 mph, the brake pedal traveled to the floorboard when it was depressed and the ABS warning indicator illuminated. The contact took the vehicle to roush ford (located at 5575 keim circle, columbus, oh 43228, 614-888-333) where it was diagnosed that the brake booster failed and needed to be replaced. The vehicle was repaired. The contact stated that the failure was related to NHTSA campaign number: 19v904000 (service brakes, hydraulic); however, the recall stopped at models manufactured in 2010. The manufacturer was not made aware of the failure. The approximate failure mileage was 58,710.”Owner report · Service Brakes · Dec 2019

“Tl* the contact owns a 2011 ford fusion hybrid. The contact stated that the front driver's door would not open from inside the vehicle. The contact had to roll down the window and open the door from outside the vehicle. The contact called boulevard ford lincoln of lewes at 877-863-6365 (located at 18443 coastal hwy, lewes, de 19958) and scheduled an appointment. The manufacturer was made aware of the failure and stated that there was no recall. The vehicle was not repaired. The failure mileage was approximately 68,400.”Owner report · Structure · Sep 2019