2014 Chevrolet Silverado 3500: problems, recalls and reliability
3 recalls and 10 owner complaints on record; most reports concern fuel/propulsion system.
Data updated weekly · latest recall Feb 2021
All counts are reports filed with NHTSA in the United States - US market only, not worldwide totals.
Common problems
Computed from 10 owner complaints filed with NHTSA for this exact model year.
“Takata recall. The contact owns a 2014 Chevrolet Silverado 3500. The contact received notification of NHTSA campaign number 21V054000 (Air Bags) however, the part to do the recall repair was not yet available. The local dealer was contacted and it was confirmed that the part was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Vin tool confirms parts not available.”Owner report · Air Bags · Jun 2021
“Vehicle parked at my home, stared remotely to defrost. Upon entering smelled slight smoke smell. Noticed right side of rear sliding window had shattered.checked on line for possible issues, recall in canada. Also found program n192265660 from g.m.. Servicing dealer contacted gm, they won't do anything about issue. Luckily no one was in rear seat where they probably would have been hit with shattered glass. Appears electrical issue caused glass to shatter.”Owner report · Electrical System · Feb 2021
“Steering gets very hard to turn (like when the engine if off) when vehicle is in motion and has happened on multiple occasions over the past year or more. When it's happened it's been difficult to control the vehicle and the dealership I take it to doesn't think it's something chevrolet is going to resolve under warranty since they have not been able to repeat the problem themselves at their shop. I worry that it will come up at an inopportune time causing a possible accident.”Owner report · Steering · Dec 2017
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“Tl* the contact owns a 2014 chevrolet silverado 3500. While driving 65 mph, the speedometer decelerated to 1 mph without warning. The vehicle was towed to a dealer where it was diagnosed that the high pressure fuel pump failed and caused the metal shavings to clog the fuel system. The manufacturer was made aware of the failure and stated that there was a tsb in reference to the failure. The tsb number was unavailable. The failure mileage was approximately 196,000.”Owner report · Fuel/Propulsion System · Aug 2016
“Tl*the contact owns a 2014 chevrolet silverado 3500. The contact stated that while driving at approximately 65 mph, there was smoke coming from the hood and there was a chemical odor inside the vehicle. The contact mentioned that the exhaust fluid contained ammonia. The failure recurred on multiple occasions. The vehicle was taken to a dealer where it was diagnosed that diesel exhaust fluid was leaking due to a gasket failure. The vehicle was repaired. The manufacturer was notified of the failure. The approximate failure mileage was 18,000.”Owner report · Engine · Jan 2015
When filing, owners marked a crash in 1 of these complaints and injuries in 1 - self-reported to NHTSA, not verified accident statistics.
Recalls - 3 campaigns
General Motors LLC (GM) is recalling certain 2011-2015 Chevrolet Silverado 3500 and GMC Sierra 3500 trucks equipped with dual fuel tanks. The low fuel level sensor for the front tank may stick causing the rear tank to overfill the front tank.
Remedy: GM has notified owners, and dealers will replace the rear tank fuel pump or update the fuel-level sensor software, as well as inspect the front tank, replacing it as necessary, free of charge. The recall began December 11, 2017. Owners may contact GM customer service for Chevrolet 1-800-222-1020 or for GMC customer service at 1-800-462-8782. GM's number for this recall is 17399.
General Motors, LLC (GM) is recalling certain 2014 Cadillac Escalade, Escalade ESV, Chevrolet Silverado 2500, Silverado 3500, Suburban, Tahoe, GMC Sierra 2500, Sierra 3500, Yukon, and Yukon XL vehicles originally sold, or ever registered, in the states of AL, CA, FL, GA, HI, LA, MS, SC, TX, PR, AS, GU, the MP, and VI or "Zone A." Additionally GM is recalling certain 2011-2014 Cadillac Escalade, Escalade ESV, Chevrolet Silverado 2500, Silverado 3500, Suburban, Tahoe, GMC Sierra 2500, Sierra 3500, Yukon, Yukon XL and 2011-2013 Cadillac Escalade EXT, Chevrolet Avalanche, Silverado 1500, and GMC Sierra 1500 vehicles originally sold, or ever registered, in the states of AZ, AR, DE, DC, IL, IN, KS, KY, MD, MO, NE, NV, NJ, NM, NC, OH, OK, PA, TN, VA, and WV or "Zone B." Additionally, GM is recalling certain 2010-2014 Cadillac Escalade, Escalade ESV, Chevrolet Silverado 2500, Silverado 3500, Suburban, Tahoe, GMC Sierra 2500, Sierra 3500, Yukon, and Yukon XL and 2010-2013 Cadillac Escalade EXT, Chevrolet Avalanche, Silverado 1500, and GMC Sierra 1500 vehicles originally sold, or ever registered, in the states of AK, CO, CT, ID, IA, ME, MA, MI, MN, MT, NH, NY, ND, OR, RI, SD, UT, VT, WA, WI, and WY or "Zone C." These vehicles are equipped with non-desiccated passenger frontal inflators containing phase-stabilized ammonium nitrate (PSAN) propellant. These inflators may explode due to propellant degradation occurring after long-term exposure to high absolute humidity, high temperatures, and high temperature cycling.
Remedy: GM will notify owners, and dealers will replace the front passenger air bag inflator with an alternate one, free of charge. Interim letters notifying owners of the safety risk were mailed on February 25, 2021. Second notification letters will be mailed once the remedy is available. Owner notification letters were mailed to 40 VIN owners on May 11, 2021. A second owner notification letter was mailed to all other owners on January 24, 2022. Owners may contact Chevrolet customer service at 1-800-222-1020; Cadillac customer service at 1-800-458-8006; and GMC customer service at 1-800-462-8782. GM's number for this recall is N212328800.
General Motors LLC (GM) is recalling certain 2009-2014 Chevrolet Silverado HD and GMC Sierra HD, 2009 GMC Topkick 5000, 6000, 7000 and 8000 Series and Isuzu F Series, and 2009-2018 Chevrolet Express, and GMC Savana vehicles, equipped with certain Plastic-Handle Fire Extinguishers or Push Button 'Pindicator' Fire Extinguishers. These extinguishers may become clogged, preventing the extinguisher from discharging as expected or requiring excessive force to activate the extinguisher. Additionally, in certain models, the nozzle may detach from the valve assembly with enough force that it could cause injury and also render the product inoperable. For a full list of the affected fire extinguisher models visit: https://static.nhtsa.gov/odi/rcl/2017/RMISC-17E062-5427.pdf
Remedy: GM will notify owners, instructing them to contact Kidde to get a replacement fire extinguisher, free of charge. The recall began June 11, 2018. Owners may contact Chevrolet customer service at 1-800-222-1020, GMC customer service at 1-800-462-8782, and Isuzu customer service at 1-866-441-9638. GM's number for this recall is 18146.
Trouble codes owners mention
OBD-II codes that appear in NHTSA complaints about this car.
How other years compare
Check your exact Silverado 3500 by VIN
Recalls and equipment differ between individual vehicles. Decode your VIN to see what applies to yours.
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Is the 2014 Chevrolet Silverado 3500 reliable?
NHTSA has 10 owner complaints and 3 recall campaigns on record for the 2014 Chevrolet Silverado 3500. The most complained-about area is fuel/propulsion system.
Does the 2014 Chevrolet Silverado 3500 have open recalls?
3 recall campaigns have been issued, the latest concerning fuel system, gasoline:storage:auxillary tank. Check your specific vehicle by VIN - recall repairs are free at franchised dealers.
Source: NHTSA recall campaigns and owner complaints (public domain). Counts reflect reports on file and are not a defect rate.