Carlexica

2004 Chevrolet Impala: problems, recalls and reliability

7 recalls and 1,072 owner complaints on record; the weakest area is electrical system (60% of complaints); the 2005 and 2006 model years look more trouble-free.

Data updated weekly · latest recall Oct 2015

7
recalls
1,072
owner complaints
21
fire reports
70,000
typical failure mileage, mi

All counts are reports filed with NHTSA in the United States - US market only, not worldwide totals.

One of the most complained-about Impala years (#2 of 23, age-adjusted)Weak spot: electrical system (60%)21 fire reports

Common problems

Computed from 1,072 owner complaints filed with NHTSA for this exact model year.

Electrical System (battery, wiring, electronics)60% · 624 complaints
Exterior Lighting (headlights, taillights)8% · 81 complaints
Engine (engine mechanics)5% · 52 complaints
Service Brakes, Hydraulic (brakes)4% · 41 complaints
Steering (steering wheel, rack, power assist)4% · 39 complaints
Power Train (transmission, axles, driveline)3% · 31 complaints
The contact owns a 2004 Chevrolet Impala. The contact stated that while driving approximately 40 MPH, the vehicle suddenly decelerated to approximately 20 MPH, and the instrument panel went black. The contact stated that the vehicle lost power steering functionality, and then lost motive power and stalled. The contact was assisted by persons nearby to push the vehicle to the side of the road. The vehicle was towed to a mechanic, who was unable to determine the cause of the failure. The vehicle was towed to the dealer, but was not diagnosed. The vehicle was not repaired. The manufacturer was not informed of the failure. The failure mileage was approximately 71,000.Owner report · Electrical System · Aug 2025
The contact owned a 2004 Chevrolet Impala. The contact received notification of NHTSA Campaign Number: 14V400000 (Electrical System) and would like to be removed from the recall distribution list. The local dealer and manufacturer were not contacted.Owner report · Electrical System · Jul 2024
The contact owns a 2004 Chevrolet Impala. The contact stated while driving approximately 40 MPH, the vehicle lost motive power. The contact was able to pull over and restart the vehicle after waiting approximately 5-10 minutes. The contact stated that the check engine warning light was illuminated. Upon investigation, the contact associated the failure with NHTSA Campaign Number: 15V701000 (Engine and Engine Cooling) however, the VIN was not included. The vehicle was taken to a local dealer but was awaiting diagnostic testing. The manufacturer was not informed of the failure. The failure mileage was approximately 130,000.Owner report · Engine And Engine Cooling · Aug 2021
Show 7 more owner reports
My ignition switch has a recall that sometimes takes forever to get key to turn over, the steering shaft and knuckles also have a recall that make me drift and slide on dry roads, engine and cooling system as well has recall.Owner report · Steering · Jan 2021
My oil keeps leaking out and I have to keep adding to it. I've tried sealants but none of them work to stop it from leaking as well as a sushi in my dash. *trOwner report · Suspension · May 2020
Well the code was telling me to replace the ignition switch. The current one is rather loose and doesn't turn off all the way with out a little extra which has been causing other electrical issues. And now my steering wheel is leaning and pulling to the left out of nowhere. And these all happen sitting still or moving. Not so bad on the highway but city streets are hellOwner report · Electrical System · Nov 2019
The muffler pipe broke from underneath the car while we were driving it in keshena, wi. As we were trying to pull the vehicle over I could see sparks from it underneath the carOwner report · Structure · Nov 2019
The traction control system light has come on. It make a grinding noise, brakes feels like they are locking up and the power steering makes it hard to steer.it has happened when the car is in motion turning braking and steering. It has happenedpulling out from places on the highway and all streets.Owner report · Unknown Or Other · Aug 2019
Takata recall my car has been jerking every time it would switches gears. I didn't really think it was an issue until I researched and I seen all of people had the same problems. They all said the same thing it was the "transmission" well every time I drive I would be at a stop sign or at a red light. And when I get my go ahead my could would not move unless I put the pedal to the floor, even then my car will jerk back and peel out. Im afraid to drive my car, I think one day it might stop moving.Owner report · Unknown Or Other · Jul 2019
I have a 2004 impala and I'm noticing that the transmission is going out in it I have been told that the transmission mess up a whole lot in these type of cars why is that and why did y'all not fix the problemOwner report · Power Train · Jul 2019

When filing, owners marked a crash in 44 of these complaints and injuries in 42 - self-reported to NHTSA, not verified accident statistics.

Recalls - 7 campaigns

ENGINE AND ENGINE COOLING:ENGINE15V701000 · Oct 2015

General Motors LLC (GM) is recalling certain model year 1998-1999 Chevrolet Lumina and Oldsmobile Intrigue, 1997-2004 Buick Regal and Pontiac Grand Prix, 2000-2004 Chevrolet Impala, and 1998-2004 Chevrolet Monte Carlo vehicles. The affected vehicles were previously repaired under recalls 08V-118, 09V-116, and 15V-201 to address the possibility that engine oil may drip onto the hot exhaust manifold.

Remedy: The remedy applied under recalls 08V-118, 09V-116, and 15V-201 did not adequately remove the safety risk. Under the improved remedy, dealers will replace the engine's front valve cover and gasket. Vehicles that are covered by recalls 08V-118, 09V-116, or 15V-201 that have not yet received the original remedy will instead receive the improved remedy under the original recall number. The recall began on February 19, 2016. Owners may contact Chevrolet customer service at 1-800-222-1020, Buick customer service at 1-800-521-7300, Oldsmobile customer service at 1-800-442-6537 and Pontiac customer service at 1-800-458-8006. GM's number for this recall is 15757. Note: Until the improved remedy has been applied, owners are advised to park their vehicle outside since the fire risk exists even when the vehicle is unattended.

STEERING08E063000 · Oct 2008

DORMAN PRODUCTS IS RECALLING 3,900 INTERMEDIATE STEERING SHAFTS DORMAN PART NOS. 425-151, 425-152, AND 425-153, (SOLD UNDER DORMAN'S "OE SOLUTIONS" BRAND NAME), BALKAMP #'S 7-3057, 7-3058, 7-3059 (SOLD UNDER THE "NAPA" BRAND NAME), AND PLATINUM PARTS #'S 2425151, 2425152, AND 2425153 MANUFACTURED DURING THE MONTH OF SEPTEMBER 2007. THESE REPLACEMENT STEERING SHAFTS CAN BE USED ON THE VEHICLES LISTED ABOVE. THE WELD CONNECTING THE INNER TUBE TO THE OUTER TUBE MAY BE DEFECTIVE.

Remedy: DORMAN WILL NOTIFY OWNERS AND REPLACE THE STEERING SHAFTS FREE OF CHARGE. THE RECALL BEGAN ON OCTOBER 16, 2008. OWNERS MAY CONTACT DORMAN TOLL FREE AT 1-800-523-2492.

FUEL SYSTEM, OTHER:STORAGE:TANK ASSEMBLY:PRESSURE RELIEF DEVICES07E021000 · Mar 2007

CERTAIN DELPHI FUEL PRESSURE REGULATORS, P/NOS. FP10020-11B1, FP10026-11B1, AND FP10027-11B1, SOLD AFTER JANUARY 9, 2007, AS AFTERMARKET EQUIPMENT FOR VARIOUS PASSENGER VEHICLES LISTED ABOVE. THE UNIVERSAL PRESSURE REGULATORS (UPR) WERE PRODUCED WITHOUT AN O'RING AND RETAINER.

Remedy: DELPHI WILL NOTIFY OWNERS AND REPLACE THE UPR FREE OF CHARGE. THE RECALL BEGAN ON APRIL 23, 2007. OWNERS CAN CONTACT DELPHI AT 877-411-8770.

SERVICE BRAKES, HYDRAULIC04V287000 · Jun 2004

CERTAIN PASSENGER VEHICLES WERE PRODUCED WITH LOWER THAN SPECIFIED TORQUE ON BOTH FRONT BRAKE CALIPER TO STEERING KNUCKLE ATTACHMENT BOLTS. WITH IMPROPER TORQUE, THE CLAMP LOAD AT THE JOINT MAY NOT BE ADEQUATE TO PREVENT MOVEMENT BETWEEN THE CALIPER BRACKET AND KNUCKLE.

Remedy: DEALERS ARE TO TIGHTEN BOTH BOLTS TO THE SPECIFIED TORQUE. OWNER NOTIFICATION BEGAN ON JUNE 28, 2004. OWNERS SHOULD CONTACT CHEVROLET 1-800-630-2438 OR PONTIAC 1-800-620-7668.

ELECTRICAL SYSTEM:IGNITION14V400000 · Jul 2014

This defect can affect the safe operation of the airbag system. Until this recall is performed, customers should remove all items from their key rings, leaving only the ignition key. The key fob (if applicable), should also be removed from the key ring. General Motors LLC (GM) notified the agency on July 3, 2014, that they are recalling 5,877,718 model year 2000-2005 Chevrolet Impala and Monte Carlo, 1997-2003 Chevrolet Malibu, 2004-2005 Malibu Classic, 1999-2004 Oldsmobile Alero, 1998-2002 Oldsmobile Intrigue, 1999-2005 Pontiac Grand Am and 2004-2008 Pontiac Grand Prix vehicles. In these models, the weight on the key ring and/or road conditions or some other jarring event may cause the ignition switch to move out of the run position, turning off the engine.

Remedy: GM will notify owners, and dealers will install two key rings and an insert in the key slot or a cover over the key head on all ignition keys, free of charge. The recall began on September 9, 2014. GM's number for this recall is 14350.

STEERING09E005000 · Feb 2009

DORMAN IS RECALLING 979 STEERING KNUCKLES, DORMAN P/NOS. 697-902 AND 697-903, SOLD UNDER DORMAN'S "OE SOLUTIONS<SUP>TM</SUP>" BRAND NAME, AND NAPA P/NOS. 7-8502 AND 7-8503 WHICH WERE SOLD FOR REPLACEMENT USE ON THE VARIOUS VEHICLES LISTED ABOVE. A POTENTIAL MATERIAL OR DESIGN DEFECT COULD RESULT IN THE STEERING KNUCKLE BREAKING IN THE HUB AREA.

Remedy: DORMAN WILL NOTIFY OWNERS AND REPLACE THE DEFECTIVE STEERING KNUCKLES FREE OF CHARGE AND REIMBURSE THE REPAIR FACILITY OR OWNER FOR LABOR. THE RECALL BEGAN ON FEBRUARY 23, 2009. OWNERS MAY CONTACT DORMAN'S TOLL-FREE HOTLINE AT 1-800-523-2492 AND PRESS 5.

ENGINE AND ENGINE COOLING:ENGINE15V201000 · Apr 2015

General Motors LLC (GM) notified the agency on April 2, 2015, that they are is recalling certain model year 2004 Buick Regal vehicles manufactured April 9, 2003, to June 1, 2003, 2004 Chevrolet Impala vehicles manufactured April 8, 2003, to June 23, 2003, and 2004 Chevrolet Monte Carlo vehicles manufactured April 7, 2003, to June 23, 2003. On May 18, 2015, GM expanded the recall to cover an additional 49,751 2004 Pontiac Grand Prix vehicles manufactured January 6, 2003, to June 25, 2004. In the affected vehicles, the valve cover gasket may leak.

Remedy: GM will notify owners, and dealers will remove the plastic cover and plastic oil fill tube extension and replace the front valve cover and gasket. These repairs will be done free of charge. The recall began on April 24, 2015. Owners may contact Buick customer service at 1-800-521-7300, Pontiac customer service at 1-800-762-2737 or Chevrolet customer service at 1-800-222-1020. GM's number for this recall is 14574.

How other years compare

Check your exact Impala by VIN

Recalls and equipment differ between individual vehicles. Decode your VIN to see what applies to yours.

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Frequently asked questions

Is the 2004 Chevrolet Impala reliable?

NHTSA has 1,072 owner complaints and 7 recall campaigns on record for the 2004 Chevrolet Impala. The most complained-about area is electrical system (60% of complaints).

At what mileage do 2004 Chevrolet Impala problems usually appear?

Half of the complaints that mention mileage were filed at 70,000 miles or less.

Does the 2004 Chevrolet Impala have open recalls?

7 recall campaigns have been issued, the latest concerning engine and engine cooling:engine. Check your specific vehicle by VIN - recall repairs are free at franchised dealers.

Source: NHTSA recall campaigns and owner complaints (public domain). Counts reflect reports on file and are not a defect rate.