NHTSA recall 23V-420 (23V420000)
equipment recall reported June 9, 2023 - about 691,133 vehicles affected.
- NHTSA campaign number
- 23V420000
- Also written as
- 23V-420
- Manufacturer number
- 23C20
- Reported
- June 9, 2023
- Vehicles affected
- ~691,133
- Component
- equipment
What is being recalled
Ford Motor Company (Ford) is recalling certain 2018-2023 Expedition and Lincoln Navigator vehicles equipped with third-row seating; and 2019-2023 F-Super Duty F-250, F-350, F-450, and F-550 SuperCab vehicles. The owner's manual does not include instructions for adjusting or removing certain head restraints. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 202, "Head Restraints."
Why it is dangerous
Without instructions, the head restraints may be improperly adjusted, increasing the risk of injury in the event of a crash.
The fix (free at any franchised dealer)
Ford will mail the Owner's Manual addendums that describe how to adjust and remove the head restraints for the center seating positions, free of charge. Owner notification letters were mailed July 21, 2023. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 23C20.
Recall repairs are always free, regardless of vehicle age or where you bought the car. Quote the campaign number 23V-420 when calling a dealer.
Affected 6 models
Each year links to that car's full history: every recall, owner complaints and common problems.
Source: NHTSA recall campaign data (public domain), refreshed weekly. See also the latest recall campaigns.