Carlexica

2012 Volkswagen Routan: problems, recalls and reliability

1 recall and 63 owner complaints on record; the weakest area is electrical system (40% of complaints).

Data updated weekly · latest recall Apr 2012

1
recalls
63
owner complaints
0
fire reports
77,500
typical failure mileage, mi

All counts are reports filed with NHTSA in the United States - US market only, not worldwide totals.

NHTSA crash testRollover ★★★★
No fire reportsWeak spot: electrical system (40%)

Common problems

Computed from 63 owner complaints filed with NHTSA for this exact model year.

Electrical System (battery, wiring, electronics)40% · 24 complaints
Engine (engine mechanics)25% · 15 complaints
Fuel/Propulsion System (fuel pump, tank, lines)7% · 4 complaints
Power Train (transmission, axles, driveline)7% · 4 complaints
Air Bags (airbags and crash sensors)7% · 4 complaints
Exterior Lighting (headlights, taillights)3% · 2 complaints
Driver steering wheel airbag deployed while parking van at work. Nothing was hit just went off causing burns and wrist pain and swelling. Wife stated that the front windshield wipers started turning on randomly while driving to work and then airbag blew while parking.Owner report · Air Bags · Jul 2024
My vehicle is shutting off while driving. It randomly shuts off and I see there are other recalls associated with this issue for a different year but same vehicle/model. I am being quoted well over $2,000 in repairs. This vehicle only has 130,000 miles on it.Owner report · Electrical System · Mar 2024
At first it starts off the vehicle will just shut off while you are driving which is very dangerous I have read many people complaining about this it needs to be recalled then the brakes go and then the transmission seal I have done all the maintenance up keep on my vehicle there is no reason for the vehicle did you shut off the way it keeps shutting off and dying for no reason the battery keeps dying by the next morning when nothing is left on in the vehicle it has caused me a great deal of grief and it is very scary when you have children in the car and your vehicle just shuts off on the freeway when everything is electric guess what no breaksOwner report · Electrical System · Aug 2023
Show 7 more owner reports
NHTSA Recall 14v396 is probably the best correction to this issue. My van has shut off mid-driving while my children are in the car with me. It is so dangerous in the road. I can't move the steering wheel. Mechanics can't seem to diagnose the problem because the van doesn't give any computer codes when it would shut down. There are similar complaints and I wonder how Volkswagen knows of this issue and has failed to inform the owners of these vehicles. Chrysler had a similar issue and did a recall. I hope Volkswagen would acknowledge this issue.Owner report · Unknown Or Other · Jun 2023
Several times in the last month the car has stopped running without warning. It just shuts off. This has happened in our subdivision travelling at 20mph and most recently on the highway travelling 65mph. The power steering, brakes, everything go dead when the car just turns off and this could cause a serious accident.Owner report · Power Train · Sep 2022
referenced to recall nhsta Id no:11v-151 same issue happens on newer models, the car key ignition switch does not secure the key and that causes the car shut-down in tje middle of highway or road intermittently! ıt does not give any dashboard warning and no codes! all the lights are being gone and even ac shuts off! when ı push the key the lights come back on and the car can be turned on again. similiar problems are poster on youtube: https://youtu.be/ZESy-MnVPZsOwner report · Steering · Jul 2021
While driving along my vehicle will shut completely off. This happens especially on bumpy roads. Sometime the vehicle will shut off right after starting the engine. The only way I can duplicate the problem is to turn the key completely off and restart the vehicle. This problem is very similar to the recall with the 2010 Volkswagens.Owner report · Air Bags · Jul 2021
When getting off highway while at light my car sputtered and stalled. The car would not restart and I had to have towed. The right side cylinder head had to be replaced at a cost of over $4000. Vw is replacing the left side under warranty for 10 years but not the right side for some reason so I have to pay. There have been many problems with this engine and I have only 89000 miles. The engine in the vw is a chrysler 3.6 liter pentastar. While fixing that it was found that the oil filter housing unit was leaking and needed to be replaced.Owner report · Engine · Aug 2020
The vehicle often has difficulty starting and will occasionally shut off while driving. The problem seems similar to the defect described in safety recall 28h1 which only covers year models 2009-2010. I don't remember exactly when the issue started, but it was within the last year, and the problem has become much worse to the point failure while operating occurs much more regularly. Fortunately, I've been able to restart and continue driving so far, but it will shut off when I'm idling, accelerating, or at driving speed. *trOwner report · Electrical System · May 2020
Had to replace right rear wheel bearing at approximately 60,000 miles. Had to replace left rear wheel bearing at 80,500 miles. Both wheel bearings were making grinding noises. Rack and pinion hydraulic line cracked at elbow and had to be replaced. Rack and pinion problem occurred while driving close to home. Lost all steering in driveway. *trOwner report · Suspension · Feb 2020

When filing, owners marked a crash in 1 of these complaints and injuries in 2 - self-reported to NHTSA, not verified accident statistics.

Recalls - 1 campaign

SUSPENSION:REAR12V147000 · Apr 2012

VOLKSWAGEN IS RECALLING CERTAIN MODEL YEAR 2012 ROUTAN VEHICLES, MANUFACTURED FROM NOVEMBER 15, 2011, THROUGH NOVEMBER 21, 2011. SOME VEHICLES MAY BE EQUIPPED WITH RIGHT REAR HUB AND BEARING ASSEMBLIES THAT WERE NOT FULLY MACHINED.

Remedy: VOLKSWAGEN WILL NOTIFY OWNERS, AND DEALERS WILL REPLACE THE RIGHT REAR HUB AND BEARING ASSEMBLY, FREE OF CHARGE. THE SAFETY RECALL BEGAN ON APRIL 20, 2012. OWNERS MAY CONTACT VOLKSWAGEN AT 1-800-822-8987.

How other years compare

Check your exact Routan by VIN

Recalls and equipment differ between individual vehicles. Decode your VIN to see what applies to yours.

Open VIN decoder

Frequently asked questions

Is the 2012 Volkswagen Routan reliable?

NHTSA has 63 owner complaints and 1 recall campaign on record for the 2012 Volkswagen Routan. The most complained-about area is electrical system (40% of complaints).

At what mileage do 2012 Volkswagen Routan problems usually appear?

Half of the complaints that mention mileage were filed at 77,500 miles or less.

Does the 2012 Volkswagen Routan have open recalls?

1 recall campaign has been issued, the latest concerning suspension:rear. Check your specific vehicle by VIN - recall repairs are free at franchised dealers.

Source: NHTSA recall campaigns and owner complaints (public domain). Counts reflect reports on file and are not a defect rate.