2021 Volkswagen Jetta: problems, recalls and reliability
4 recalls and 66 owner complaints on record; the weakest area is service brakes (36% of complaints).
Data updated weekly · 2 new complaints in the last 90 days · latest recall Jul 2022
All counts are reports filed with NHTSA in the United States - US market only, not worldwide totals.
Common problems
Computed from 66 owner complaints filed with NHTSA for this exact model year.
“Volkswagen corporate deployed a mandatory over-the-air (OTA) software update to the MIB3 infotainment system. The update failed mid-installation, entirely bricking the J794 information module. This failure completely disabled vital driver information systems, including the digital dash compass, all audio alerts, and driver notification tones while the vehicle is in motion. This represents an immediate, manufacturer-initiated distraction and safety hazard that disables cabin instrumentation.”Owner report · Lane Departure · Jun 2026
“While driving home from work last night, I heard a loud noise that sounded like a gun going off right in the passenger compartment of my Jetta. A lot of wind noise followed. I thought initially that a tire might have blown out, but it was the car's sunroof that had spontaneously and inexplicably exploded. There was no one close to me on the road, so I don't believe a foreign object struck the roof. I was able to drive the car home, but the sunroof is demolished.”Owner report · Unknown Or Other · Nov 2025
“EPC light comes on and vehicle starts losing power while driving, you lose all acceleration. Check engine light has also illuminated I have taken in to have repairs done on this same issue 4 times in a span of owing this car for 7 months, this vehicle has become unreliable and a safety hazard while driving. They have replaced battery replaced ignition coils replaced EVAP valve reset my computer software updated my computers. I have spent a ton of money on this car for a repair that is unrepairable. And it currently sits in the VW dealership shop again because it is become a safety hazard to drive with myself let alone putting my child's life at risk driving on highways.”Owner report · Fuel/Propulsion System · Nov 2025
Show 7 more owner reports
“On steep hills the car automatically holds the brake for a predetermined amount of time, I believe 2.5 to 3 sec. I have a manual transmission car and when its time to move the brake assist won't release no matter what until the time interval is satisfied. The problem this creates is a stall issue. Its hard to coordinate when to depress the clutch and give gas. Too early and you lead to premature clutch wear or clutch overheating. Too late and the car stalls and you have to restart it. This is very because now you have to restart the car and can cause an accident.”Owner report · Service Brakes · Jul 2025
“Shifting vehicle into reverse, turns of back up camera, then shifting into drive camera remains on for a set period of time, if shifted back into reverse as camera turns off, camera will not come back on. Android Auto was being used.”Owner report · Visibility/Wiper · Jun 2025
“Starting in 2022 at 16,000 miles this vehicle has been to dealership 8 times for check engine light related to the EVAP. Multiple repairs have been done and still same issue. VW does not seem interested in properly addressing this problem.”Owner report · Fuel/Propulsion System · Mar 2025
“Driver door lock actuator motier lock sticking not opening from outside have to open from inside handle after unlocking with the remote”Owner report · Electrical System · Jan 2025
“Backup camera has been having problems with blacking out or not working upon activation. I informed the service advisor who did not investigate the problem and said "VW should be coming out with something about it because there has been a lot of issues with them." I have no received anything regarding this officially from VW.”Owner report · Electrical System · Nov 2024
“Rearview Mirror detached from windshield while car was in motion. There was no force of any kind applied to the mirror, and nothing hanging from it.”Owner report · Visibility/Wiper · Sep 2024
“When driving the vehicle, the steering wheel while jiggle violently while an electrical noise is heard. This happened while driving on the interstate at 70 mph and I had to hit my breaks as I was fearful I didn't have control of the vehicle. It then continued to do it even at lower speeds. The vehicle has been to a service department where they state the steering rack and pinion has failed. There are no warning lights, lamps or messages. The vehicle is at 72k miles.”Owner report · Steering · Aug 2024
When filing, owners marked a crash in 3 of these complaints and injuries in 1 - self-reported to NHTSA, not verified accident statistics.
Recalls - 4 campaigns
Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2021 Atlas Cross Sport, Tiguan LWB, Jetta NF, Jetta GLI, Golf GTI, Atlas FL and Arteon vehicles. The rear view camera could malfunction during an ignition cycle, leading to a black screen or infotainment system freeze. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 111, "Rear Visibility."
Remedy: Volkswagen will notify owners, and dealers will update the infotainment system software, free of charge. The recall began December 11, 2020. Owners may contact Volkswagen customer service at 1-800-893-5298. Volkswagen's number for this recall is 91BB/91BC.
Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2020-2021 Jetta and Jetta GLI vehicles. The air bag control module was welded in the incorrect position.
Remedy: Dealers will replace the air bag control module, free of charge. Owner notification letters were mailed on January 28, 2022. Owners may contact Volkswagen customer service at 1-800-893-5298. Volkswagen's number for this recall is 69CK.
Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2021 Golf GTI, Jetta GLI, Jetta NF, Arteon FL, Tiguan LWB, 2022 Taos, Jetta PA, Tiguan PA, 2021-2022 Atlas Cross Sport, and Atlas FL vehicles. The manufacturing process of the eMMC memory module in the infotainment system may cause the rearview camera image not to display. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 111, "Rear Visibility."
Remedy: Dealers will update the infotainment software, free of charge. Owner notification letters are expected to be mailed September 16, 2022. Owners may contact Volkswagen's customer service at 1-800-893-5298. Volkswagen's number for this recall is 91DV.
Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2021 Volkswagen Tiguan Long Wheelbase and Jetta vehicles. Bolts may be missing from the front seat tracks.
Remedy: Volkswagen will notify owners, and dealers will inspect the front seat tracks and, as necessary, install the bolts, free of charge. The recall began February 18, 2021. Owners may contact Volkswagen customer service at 1-800-893-5298. Volkswagen's number for this recall is 72L6.
Specifications
Factory options offered for the 2021 model year, decoded from the NHTSA vPIC database. Individual vehicles have one of each.
How other years compare
Check your exact Jetta by VIN
Recalls and equipment differ between individual vehicles. Decode your VIN to see what applies to yours.
Open VIN decoderFrequently asked questions
Is the 2021 Volkswagen Jetta reliable?
NHTSA has 66 owner complaints and 4 recall campaigns on record for the 2021 Volkswagen Jetta. The most complained-about area is service brakes (36% of complaints).
At what mileage do 2021 Volkswagen Jetta problems usually appear?
Half of the complaints that mention mileage were filed at 14,000 miles or less.
Does the 2021 Volkswagen Jetta have open recalls?
4 recall campaigns have been issued, the latest concerning back over prevention: sensing system: camera. Check your specific vehicle by VIN - recall repairs are free at franchised dealers.
Source: NHTSA recall campaigns and owner complaints (public domain). Counts reflect reports on file and are not a defect rate.