2017 Mercedes-Benz Sprinter 2500: problems, recalls and reliability
7 recalls and 13 owner complaints on record; most reports concern steering; the 2015 model year looks more trouble-free.
Data updated weekly · latest recall Oct 2020
All counts are reports filed with NHTSA in the United States - US market only, not worldwide totals.
Common problems
Computed from 13 owner complaints filed with NHTSA for this exact model year.
“Odometer Fraud. The contact purchased a 2017 Mercedes-Benz Sprinter 2500. The contact stated that it was discovered that there was a mileage discrepancy after the purchase. The vehicle was a private sale. At the time of purchase, the mileage was 41,000. It was later discovered upon diagnosis that the mileage was 95,000.”Owner report · Electrical System · Dec 2025
“The contact owns a 2017 Mercedes-Benz Sprinter 2500. The contact stated while driving at an undisclosed speed, the accelerator pedal was depressed; however, the vehicle failed to accelerate as intended. The check engine warning light was illuminated. The vehicle was taken to the dealer where it was diagnosed with a failed knock sensor, debris in the EGR valve, insufficient Selective Catalytic Reduction(SCR), and low DEF. The contact was informed that the knock sensor and the SCR converter needed to be replaced, and the EGR valve needed to be cleaned. The vehicle ws not repaired. The manufacturer was made aware of the failure and a case was filed. The failure mileage was approximately 73,000.”Owner report · Engine And Engine Cooling · May 2025
“Tl* the contact owns a 2017 mercedes-benz sprinter 2500. The contact stated that the cargo sliding door failed to open from the inside or outside. The contact stated no warning light was illuminated. The vehicle was not taken to a dealer. The vehicle was not repaired. The manufacturer was informed of the failure. The contact was informed that the VIN was not under recall. The failure mileage was approximately 36,000.”Owner report · Latches/Locks/Linkages · Apr 2021
Show 5 more owner reports
“Every 400 0r so miles the check engine light comes on. Codes are 19de00h and p16cc00 and p18f100 relating to the def burn. I have stopped at three mb dealerships. They look at code and reset system and tell me to drive the vehicle. They also have sent several people letters to request they have the vehicles for two weeks to study the problem. I can't do that.”Owner report · Fuel/Propulsion System · Feb 2021
“The contact owns a 2017 Mercedes-Benz Sprinter 2500. The contact received notification of NHTSA campaign number: 20V663000 (Steering) however, the part to do the recall repair was unavailable. The contact called the local dealer who stated that parts were not yet available. The contact was informed the parts were backordered until May 30, 2022. The contact stated the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not notified. The contact had not experienced a failure. Parts distribution disconnect.”Owner report · Steering · Jan 2021
“Lower power steering hose detaching from cooler causing loss of power steering. I have 8500 miles on the van. This is a known issue across all sprinter forums. I have to add a new clamp to fix the issue. Im so surprised to learn that mb have done nothing to fix that issue on all sprinter van... Its a "time bomb" to happen 7 could seriously have a deadly consequence in an emergency losing your power steering”Owner report · Steering · Aug 2020
“Tl* the contact owns a 2018 mercedes-benz sprinter 2500 (na). While driving 10 mph, the transmission went into neutral and the vehicle failed to accelerate. The contact had to quickly shift gears while in traffic. Afterwards, the vehicle drove normally. There was no warning indicator illuminated. The failure recurred three times. The vehicle was taken to mercedes-benz of pembroke pines (14199 pines blvd, pembroke, fl 33027, (954) 644-5033) where it was diagnosed that the transmission sensor needed to be replaced. The vehicle was repaired. The manufacturer was not notified of the failure. The approximate failure mileage was 10.”Owner report · Power Train · Jul 2018
“The crosswind assist is not working. Because of the high profile on this van, it becomes very dangerous in windy conditions. We almost got blown out of the freeway because of this feature not working on our 2017 van. I took it to the dealer and they can not duplicate the issue. Of course not, we live in fresno where only gets windy once a year.”Owner report · Steering · Apr 2018
Recalls - 7 campaigns
Daimler Vans USA, LLC (DVUSA) is recalling certain 2015-2020 Mercedes Benz Sprinter and Freightliner Sprinter vehicles. The hydraulic power steering return line hoses may detach at their connection points under certain operating conditions, causing hydraulic fluid to leak.
Remedy: DVUSA will notify owners, and dealers will check the return line connections of the power steering system, correcting it as needed, free of charge. The recall began December 23, 2020. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this campaign is NV3LETULPE.
Daimler Vans USA, LLC (DVUSA) is recalling certain 2017 Mercedes-Benz and Freightliner Sprinter 2500 and 3500 vans. The spare tire holder under the vehicle may not be properly secured.
Remedy: DVUSA will notify owners and dealers will lift the spare tire holder completely and tighten the securing screws as necessary, free of charge. The manufacturer has not yet provided a notification schedule. Owners may contact DVUSA custom service at 1-854-888-3214.
Daimler Vans USA, LLC (DVUSA) is recalling certain 2017 Mercedes-Benz and Freightliner Sprinter 2500 and 3500 vehicles. These vehicles may be missing spot welds on the front side wall, connecting the door portal to the hinge reinforcements in the A-pillar area, possibly affecting vehicle strength in a crash.
Remedy: DVUSA will notify owners, and dealers will inspect the vehicles and add any missing spot welds, free of charge. The recall began on July 2, 2018. Owners may contact DVUSA customer service at 1-877-762-8267.
Daimler Vans USA, LLC (DVUSA) is recalling certain 2015-2017 Freightliner Sprinter 2500 and 3500 and Mercedes-Benz Sprinter 2500 and 3500 vehicles. These vehicles are equipped with certain air bag inflators assembled as part of the driver frontal air bag modules used as original equipment or replacement equipment. In the event of a crash necessitating deployment of the driver frontal air bag, these inflators may explode due to propellant degradation occurring after long-term exposure to absolute humidity and temperature cycling.
Remedy: DVUSA will notify owners, and dealers will replace the front driver air bag module, free of charge. The recall is began March 15, 2019. Owners may contact DVUSA customer service at 1-877-762-8267.
Daimler Vans USA, LLC (DVUSA) is recalling certain 2014-2017 Freightliner Sprinter 2500 and 3500 and Mercedes-Benz Sprinter 2500 and 3500 vehicles. These vehicles are equipped with certain air bag inflators assembled as part of the passenger frontal air bag modules used as original equipment or replacement equipment. In the event of a crash necessitating deployment of the passenger frontal air bag, these inflators may explode due to propellant degradation occurring after long-term exposure to absolute humidity and temperature cycling.
Remedy: DVUSA will notify owners, and dealers will replace the front passenger air bag module, free of charge. The recall began March 15, 2019. Owners may contact DVUSA customer service at 1-877-762-8267.
Daimler Vans USA, LLC (DVUSA) is recalling certain 2016-2017 Mercedes-Benz Sprinter 2500 and Sprinter 3500 vehicles, equipped with folding seats (sales code S20). The unloaded vehicle weight (UVW) label on these incomplete vehicles may be incorrect.
Remedy: DVUSA will notify owners, and dealers will replace the UVW label and inspect the vehicle to make sure that it is not overloaded, free of charge. The recall began on April 3, 2018. Owners may contact DVUSA customer service at 1-877-762-8267.
Midwest Automotive Designs, LLC (Midwest) is recalling certain Custom Vans and Camper Van recreational vehicles built on 2014-2017 Mercedes Benz Sprinter chassis and 2016-2017 RAM Promaster chassis. These vehicles are equipped with Kidde Plastic-Handle or Push Button 'Pindicator' fire extinguishers that may become clogged, preventing the extinguisher from discharging as expected or excessive force may be needed to activate the extinguisher. Additionally, in certain models, the nozzle may detach from the valve assembly with enough force that it could cause injury and also render the product inoperable. For a full list of the affected fire extinguisher models visit: https://static.nhtsa.gov/odi/rcl/2017/RMISC-17E062-5427.pdf
Remedy: Midwest will notify owners, and dealers will replace the fire extinguisher with a different brand, free of charge. The recall began on December 11, 2017. Owners may contact Kidde customer service for their replacement extinguisher at 1-855-262-3540, or online at www.kidde.com and click on "Product Safety Recall" for more information.
How other years compare
Check your exact Sprinter 2500 by VIN
Recalls and equipment differ between individual vehicles. Decode your VIN to see what applies to yours.
Open VIN decoderFrequently asked questions
Is the 2017 Mercedes-Benz Sprinter 2500 reliable?
NHTSA has 13 owner complaints and 7 recall campaigns on record for the 2017 Mercedes-Benz Sprinter 2500. The most complained-about area is steering.
Does the 2017 Mercedes-Benz Sprinter 2500 have open recalls?
7 recall campaigns have been issued, the latest concerning steering:hydraulic power assist:hose, piping, and connections. Check your specific vehicle by VIN - recall repairs are free at franchised dealers.
Source: NHTSA recall campaigns and owner complaints (public domain). Counts reflect reports on file and are not a defect rate.