2013 Lexus RX350: problems, recalls and reliability

“The software locator is defective & will send you to the wrong place. Lexus has a campaign to fix it thru 2022 where they update the software. Unfortunately they do not update the navigation software at the same time and that should be a requirement because the location software and the navigation software work conjunctively. Instead they want to charge you $400 for navigation update. Not satisfactory. I escalated this at lexus customer service & it was not addressed properly. So lexus wants to do the software update for the location services but they want you to pay $400 for the navigation update that works alongside it? Sounds like a bait and switch to me.”Owner report · Unknown Or Other · Apr 2020

“My vehicle stalls frequently on the expressway when the speed is interrupted by a sudden stop. It will stall when I attempt to start back in traffic. I've come very close to having a rear end collision.”Owner report · Vehicle Speed Control · Jan 2020

“The contact owns a 2013 Lexus RX350. The contact stated that after closing the liftgate door and reversing out of the car port, the liftgate door erroneously opened and struck the car port causing damage to the liftgate. The local dealer and manufacturer were notified of the failure. The cause of the failure was not yet determined. The contact stated that recently the liftgate lowered independently. The failure occurred several times while placing items into the back of the vehicle. The cause of the failure was not yet determined. The manufacturer was notified of the failure but no assistance was provided. The failure mileage was 40,000.”Owner report · Structure · Sep 2019

“Tl* the contact owned a 2013 lexus rx-350. The contact stated that while driving approximately 35 mph, another vehicle making a right hydroplaned and crashed into the contacts driver front side of the vehicle. None of the frontal air bags deployed. The police was present, but no report filed. No injuries were reported. The vehicle was not taken to the dealer for a diagnostic. The vehicle was towed to an impound lot and then to the insurance lot. The vehicle was destroyed. The manufacturer was not notified of the failure. The vehicle was not repaired. The approximate failure mileage was 87,000.”Owner report · Air Bags · Jul 2019

“Door lock assembly went bad in driver's side door. Door cannot be locked using door lock button and has to be locked manually. Door also does not lock using remote or keyless entry. Mechanic stated that he's seen a number of these problems.”Owner report · Electrical System · Sep 2018

“Was pulling into parking spot at the rear of mcdonalds', stepped on the brakes when I suddenly felt a thud. The car rolled back, and the seat belt locked. After a while I managed to do that, walked to the gas station across the street.”Owner report · Unknown Or Other · Jul 2018

“The door lock accuator on the driver's side is inoperable.I have to manually lock the driver side door then open the passenger door and lean into the car and reach over to unlock the driver side door each time I need to open the door. Cost to repair is $600.00 (parts & labor) I feel this is excessive as the vehicle is only 5 years old and has only 55,500 miles! Parts dealer noted he keeps the part stocked on his shelf as it is frequently requested.”Owner report · Electrical System · Jul 2018