2011 Lexus IS: problems, recalls and reliability
7 recalls and 50 owner complaints on record; the weakest area is air bags (62% of complaints); the 2013 model year looks more trouble-free.
Data updated weekly · latest recall Oct 2019
All counts are reports filed with NHTSA in the United States - US market only, not worldwide totals.
Common problems
Computed from 50 owner complaints filed with NHTSA for this exact model year.
“The dashboard on our vehicle has started to "melt." While there was a warranty enhancement program in the past (we did not receive notice), the problem has developed after the window for repair closed. This is a true safety issue now as visibility from the front windshield is hindered due to reflection. The dealer has asked us to contact Lexus and Lexus will not help us anymore, stating this is an out of pocket repair. Given that this is a known defect and a potentially serious safety issue, I urge you to initiate a true recall.”Owner report · Structure · Feb 2024
“Takata airbag has been recalled for this model. Attempts have been made to contact via instructions on recall letter from manufacturer. Was informed someone would be out to repair it and no one showed up.”Owner report · Air Bags · May 2021
“First started with steering getting stuck a bit while changing lanes now the electric rack and pinion makes noise steering left and right while parking in and out also while driving.”Owner report · Steering · Sep 2020
Show 7 more owner reports
“Fuel is not delivered to firing chamber due to failure of fuel pressure sensor. This will cause engine to shut off when on the road. No obd-ii code is present since the failure of the fuel pressure sensor will put the car in protected mode, no code can be read. When engine is shut off, it will have no power to steering or brake system, put driver in a very dangerous situation. I was lucky enough to find out after arriving home. The problem appeared the next morning.”Owner report · Engine · Jan 2020
“Takata recall - my car is supposedly affected by the recall, but the recall will not actually show up in the system- it sounds like it only happens in 2019 - which is greater than 6 years after the car was put in service. I am concerned about the safety of my passengers and loss of value to the car. Additionally, the car is currently in pa but will be moving to warmer weather climate and this will cause the degradation to happen more rapidly. Lexus reports there are no issues, which is not true according to their own website.”Owner report · Air Bags · Dec 2017
“I was driving in heavy traffic (stop and go); I was fully stopped with my foot on the brake - I eased off the brake to slowly roll forward - absolutely did not place my foot on or anywhere near the gas pedal - as I eased off brake, I felt a strong "surge" from the front of the car- the car accelerated and I slammed in to a truck that was directly in front of me- I looked at the dashboard as this was happening and the "check engine" light and the "traction" light were both on - I tried to brake but the brake pedal was hard - I was stopped due to the impact of hitting the truck-- I am attaching the edr report as retrieved by a company lexus contracts with”Owner report · Unknown Or Other · Nov 2017
“Takata recall - on the webpage https://www.NHTSA.gov/recall-spotlight/takata-air-bags, the 2011 lexus is250 awd is shown to be included in the takata airbag recall, however when searching by the VIN, no recalls are specified. I have not received any recall information from lexus. Please advise if the car is included actually included in the recall. Thank you.”Owner report · Air Bags · Aug 2017
“Tl* the contact owns a 2011 lexus is 250. While driving approximately 50 mph, the contact crashed into another vehicle. The air bags failed to deploy. The contact sustained injuries to the right thumb that required medical attention. A police report was filed. The vehicle was towed to a collision center, but was not diagnosed or repaired. The VIN was included in NHTSA campaign number: 16v340000 (air bags). The manufacturer was not made aware of the failure. The failure mileage was unknown.”Owner report · Air Bags · Feb 2017
“Tl* the contact owns a 2011 lexus is 250. The contact stated that NHTSA campaign number: 16v340000 (air bags) exceeded a reasonable amount of time for repair. The recall notification was received in december of 2016. The dealer (henderson nevada lexus) stated that the part was not available. The manufacturer was not notified. The contact had not experienced a failure. VIN tool confirms parts not available. Updated 07/13/17*lj *js”Owner report · Air Bags · Dec 2016
“Tl* takata recall. The contact owns a 2011 lexus is 250. The contact received notification of NHTSA campaign number: 16v340000 (air bags). However, the part needed to repair the vehicle was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was notified of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.”Owner report · Air Bags · Nov 2016
When filing, owners marked a crash in 6 of these complaints and injuries in 3 - self-reported to NHTSA, not verified accident statistics.
Recalls - 7 campaigns
Toyota is recalling certain model year 2007-2011 Lexus GS350 vehicles manufactured June 19, 2006, through July 12, 2011; and model year 2006-2011 Lexus IS350 vehicles manufactured May 27, 2005, through July 13, 2011; and model year 2010-2011 Lexus IS350c vehicles manufactured November 25, 2009, through July 19, 2011. These vehicles, equipped with the 2GR-FSE engine, use bolts to secure the housing and sprocket of the Variable-Valve Timing (VVT) system gear assembly. These bolts could become loose due to abnormal impacts generated within the gear assembly immediately after a cold start-up.
Remedy: Toyota will notify owners, and Lexus dealers will replace the VVT unit free of charge. Owners may contact Toyota at 1-800-331-4331.
Toyota Motor Engineering & Manufacturing (Toyota) is recalling certain 2010-2016 4Runner, 2003-2006 Tundra, 2003-2013 Corolla, 2009-2010 Corolla Matrix, 2004-2005 RAV4, 2002-2007 Sequoia, 2011-2013 Sienna, 2008-2012 Scion xB, 2008-2009 Lexus IS-F, 2007-2012 Yaris and Lexus ES350, 2010-2017 Lexus GX460, 2002-2010 Lexus SC430, 2006-2012 Lexus IS250 and IS350 and 2010-2015 Lexus IS250C and IS350C vehicles. These vehicles had their driver or passenger frontal air bag inflators previously replaced under a prior recall using inflators of the same design. The inflators may explode due to propellant degradation occurring after long-term exposure to high absolute humidity, temperature and temperature cycling.
Remedy: Toyota will notify owners. Depending on the vehicle model, dealers will replace the front driver inflator, front passenger airbag inflator, the airbag assembly, or the front passenger airbag sub-assembly and inflator. The recall began November 20, 2019. Owners may contact Toyota customer service at 1-888-270-9371 or Lexus customer service at 1-800-255-3987. Toyota's numbers for this recall are J0A, J0B, and J0C. Lexus' numbers for this recall are JLI, JLJ, and JLK.
Toyota Motor Engineering & Manufacturing (Toyota) is recalling certain model year 2007-2010 Lexus LS vehicles manufactured May 9, 2006, to July 20, 2010, 2006-2011 Lexus GS vehicles manufactured January 6, 2005, to September 10, 2010, and 2006-2011 Lexus IS vehicles manufactured August 30, 2005, to September 10, 2010. Due to anti-corrosion plating remnants, fuel may leak from where the fuel pressure sensor is attached to the fuel delivery pipe.
Remedy: Toyota will notify owners, and dealers will clean and reseal the fuel pressure sensor mounting area, free of charge. The recall began March 3, 2015. Owners may contact Toyota customer service at 1-800-331-4331.
Toyota Motor Engineering & Manufacturing (Toyota) is recalling certain model year 2008-2011 Scion xB and Lexus IS F, 2009-2011 Toyota Corolla and Corolla Matrix, 2006-2011 Toyota Yaris, Lexus IS250 and Lexus IS350, 2010-2011 Toyota 4Runner, Lexus IS250C, Lexus IS350C and Lexus GX460, 2011 Sienna, 2007-2011 Lexus ES350, and 2009-2010 Pontiac Vibe vehicles, originally sold, or ever registered, in Alabama, California, Florida, Georgia, Hawaii, Louisiana, Mississippi, South Carolina, Texas, Puerto Rico, American Samoa, Guam, the Northern Mariana Islands (Saipan), and the U.S. Virgin Islands, or "Zone A." Additionally, unless included in "Zone A" above, Toyota is recalling certain model year 2008 Scion xB and Lexus IS F, 2007-2008 Toyota Yaris, 2006-2008 Lexus IS250 and Lexus IS350 and 2007-2008 Lexus ES350 vehicles, originally sold, or ever registered, in Arizona, Arkansas, Delaware, District of Columbia, Illinois, Indiana, Kansas, Kentucky, Maryland, Missouri, Nebraska, Nevada, New Jersey, New Mexico, North Carolina, Ohio, Oklahoma, Pennsylvania, Tennessee, Virginia, and West Virginia, or "Zone B." Vehicles of these model years and models that were not originally sold or ever registered in either Zones A or B are not subject to this safety recall. These vehicles are equipped with certain air bag inflators assembled as part of the passenger frontal air bag modules, and used as original equipment or replacement equipment. In the event of a crash necessitating deployment of the front air bags, these inflators may rupture due to propellant degradation occurring after long-term exposure to absolute humidity and temperature cycling.
Remedy: Toyota will notify the Toyota and Lexus owners. General Motors will contact the Pontiac owners. Depending on the model, dealers will replace the passenger frontal air bag inflator or the air bag assembly, free of charge. The recall began on December 6, 2016. Owners may contact Toyota customer service at 1-800-331-4331. Toyota's numbers for interim notification for this campaign are G1P (Toyota Zone A), G1R (Toyota Zone B), G2G (Lexus Zone A), and G2H (Lexus Zone B). Toyota's numbers for final remedy for this campaign are G0P (Toyota Zone A), G0R (Toyota Zone B), GLG (Lexus Zone A), and GLH (Lexus Zone B).
Toyota Motor Engineering & Manufacturing (Toyota) is recalling certain 2007-2011 Lexus GS350 and GS450h, 2006-2013 Lexus IS350 and 2010-2014 Lexus IS350C vehicles, equipped with 3.5L V6 2GR-FSE gasoline engines. The diaphragms in the fuel pulsation dampers may harden over time and develop cracks, possibly causing a fuel leak.
Remedy: Toyota will notify owners, and dealers will replace the fuel delivery pipe with a new pipe that has improved pulsation dampers, free of charge. The recall began August 23, 2018. Owners may contact Lexus customer service at 1-800-255-3987. Toyota's number for this recall is JLF.
Toyota Motor Engineering & Manufacturing (Toyota) is recalling certain 2014-2016 Toyota 4Runner, 2014-2015 Scion xB, Lexus IS350C, IS250C, 2014 Toyota Sienna, Lexus IS-F, and 2014-2017 Lexus GX460 vehicles sold, or ever registered in the states of Alabama, California, Florida, Georgia, Hawaii, Louisiana, Mississippi, South Carolina, Texas, Puerto Rico, American Samoa, Guam, the Northern Mariana Islands (Saipan), and the U.S. Virgin Islands or "Zone A." Toyota is also recalling certain 2011-2013 Toyota Corolla, Corolla Matrix, Lexus IS250, IS350, 2011-2016 4Runner, 2011-2015 Scion xB, Lexus IS350C, IS250C, 2011-2014 Toyota Sienna, Lexus IS-F, 2011-2017 Lexus GX460, and 2011-2012 Lexus ES350 vehicles ever registered in the states of Arizona, Arkansas, Delaware, District of Columbia, Illinois, Indiana, Kansas, Kentucky, Maryland, Missouri, Nebraska, Nevada, New Jersey, New Mexico, North Carolina, Ohio, Oklahoma, Pennsylvania, Tennessee, Virginia, and West Virginia or "Zone B." Toyota is also recalling certain 2010-2013 Toyota Corolla, Corolla Matrix, Lexus IS350, 2010-2016 4Runner, 2010-2013 Lexus IS250, 2010-2015 Scion xB, Lexus IS350C, IS250C, 2010-2017 Lexus GX460, 2010-2014 Lexus IS-F, and 2010-2012 Lexus ES350 vehicles ever registered in the states of Alaska, Colorado, Connecticut, Idaho, Iowa, Maine, Massachusetts, Michigan, Minnesota, Montana, New Hampshire, New York, North Dakota, Oregon, Rhode Island, South Dakota, Utah, Vermont, Washington, Wisconsin, and Wyoming or "Zone C." These vehicles are equipped with air bag inflators assembled as part of the passenger frontal air bag modules, used as original equipment or replacement equipment (such as after a vehicle crash necessitating replacement of the original air bags), that may explode due to propellant degradation occurring after long-term exposure to high absolute humidity, temperature and temperature cycling.
Remedy: Toyota will notify owners. Depending on the vehicle model, dealers will replace the front passenger air bag inflator, or replace the air bag assembly. The recall began February 15, 2019. Owners may contact Toyota customer service at 1-800-331-4331. Toyota's numbers for this recall are "Zone A" Toyota: G0P, Lexus: GLG; "Zone B" Toyota: G0R, Lexus GLH; "Zone C" Toyota: H0A, and Lexus: HLA.
Toyota is recalling certain model year 2006-2012 Lexus IS250 and IS350 vehicles manufactured August 23, 2005, through October 5, 2011; 2010-2012 Lexus IS250C and IS350C vehicles manufactured April 10, 2009, through October 6, 2011; and 2008-2011 Lexus IS-F vehicles manufactured December 14, 2007, through July 10, 2011. The nuts that fasten the wiper arms may be insufficiently torqued such that if the wiper arms are restricted by an external load, such as a buildup of heavy snow, one or both of the wipers may become inoperative.
Remedy: Toyota will notify owners, and Lexus dealers will install new wiper arm nuts, free of charge. An interim letter was mailed to owners on April 4, 2013. Owners may contact Toyota at 1-800-331-4331.
Specifications
Factory options offered for the 2011 model year, decoded from the NHTSA vPIC database. Individual vehicles have one of each.
How other years compare
Check your exact IS by VIN
Recalls and equipment differ between individual vehicles. Decode your VIN to see what applies to yours.
Open VIN decoderFrequently asked questions
Is the 2011 Lexus IS reliable?
NHTSA has 50 owner complaints and 7 recall campaigns on record for the 2011 Lexus IS. The most complained-about area is air bags (62% of complaints).
At what mileage do 2011 Lexus IS problems usually appear?
Half of the complaints that mention mileage were filed at 38,500 miles or less.
Does the 2011 Lexus IS have open recalls?
7 recall campaigns have been issued, the latest concerning engine. Check your specific vehicle by VIN - recall repairs are free at franchised dealers.
Source: NHTSA recall campaigns and owner complaints (public domain). Counts reflect reports on file and are not a defect rate.