2012 Lexus ES: problems, recalls and reliability

“The dashboard is melting causing a glare that's hard to see through on the windshield. I found a self service from Lexus that they recalled it themselves but it isn't official thought the government. [XXX] ). I called Lexus and they said I had to call corporate, so I did. They still wouldn't help me as it isn't an official recall even though they extended the program to 2026. This is a major saftey concern. I could eventually hit someone because of the glare. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)”Owner report · Visibility/Wiper · Apr 2024

“The contact owns a 2012 Lexus ES350. The contact stated that while sitting in the sun, the dashboard melted causing a glare in the windshield. The contact called the dealer and was advised to take the vehicle to be diagnosed. The vehicle was not diagnosed by a dealer. The vehicle was not repaired. The manufacturer was made aware of the failure and advised the contact there were no open recalls associated with the VIN for the failure. The failure mileage was approximately 130,000.”Owner report · Structure · Apr 2023

“Unintended acceleration occurred while pulling straight into a parking spot. Vehicle was going about 1 mph with foot gently applying the brake while coming to a stop. Car suddenly accelerated at what appears to be full throttle. Car jumped over concrete parking curb and rested on top of the concrete curb, coming to a halt. This sudden acceleration incident occurred on october 12, 2020.”Owner report · Vehicle Speed Control · Oct 2020

“I received a letter to take the vehicle to nearest dealer for air bag recall replacement process, and I called and initiated online chatting w/ the lexus air bag recall support team numerous times but failed to get a response from them. Online chat representative stated they can't help with scheduling, and representatives over the phone, more than 6 times of attempt, either hung up during the call and kept on transferring. It happened since march on a different dates and they still refused to complete the appointment scheduling process.”Owner report · Air Bags · Apr 2020

“Light can on and off 12/20/2019 when I was driving, I pull into parking lot and cut off engine...waited a few minutes and started car back up it went away, the next day 12/21/2019 when I started up my car it came on while still park and stay on, not a good feeling .”Owner report · Air Bags · Dec 2019

“The horn quit working. Found it works only when the steering wheel is turned close to end of clockwise and counterclockwise direction. Deemed safety hazard since no horn sound to alert pedestians, bicyclists and other drivers of danger. Wasn't covered under warranty and cost $690 to replace steering wheel clock spring.”Owner report · Electrical System · May 2019

“Takata recall and electrical failures. Lexus recalled vehicle in jan 2017 warning that no one should sit in front seat for duration. No provision for a replacement vehicle was mentioned. It has been 10 months of not being able to use front seat. They say the parts will be available in december. Our vehicle is also getting my wife stranded. We have gone through 3 batteries in 3 years. Lexus refuses to fix it. Please reference attached recall letter. I was not able to attach the complete set of docs with detailed description due to file size.”Owner report · Electrical System · Sep 2017