2020 Infiniti QX50: problems, recalls and reliability
2 recalls and 30 owner complaints on record; the weakest area is engine (46% of complaints).
Data updated weekly · latest recall Jun 2025
All counts are reports filed with NHTSA in the United States - US market only, not worldwide totals.
Common problems
Computed from 30 owner complaints filed with NHTSA for this exact model year.
“The contact owns a 2020 Infiniti QX50. The contact received notification of NHTSA Campaign Number: 25V437000 (Engine and Engine Cooling). The local dealer was contacted to schedule an appointment, and it was confirmed that parts were not yet available. The vehicle was not diagnosed or repaired. The manufacturer was called, but the call was disconnected. The contact had not experienced a failure.”Owner report · Engine And Engine Cooling · Feb 2026
“Recieve 5 recall notice but dealer will not look into the recall. Dealer is infiniti of fife in tacoma washington. My concern is that the vehicle breakdown and they said it's normal wear and tear how can I prove that.”Owner report · Engine · Feb 2026
“Received safety recall August 22, 2025. Still no remedy or communication. Recall data was refreshed January 19, 2026 reports unrepaired recall with no remedy plan. Is this a continuing safety risk?”Owner report · Engine · Jan 2026
Show 7 more owner reports
“I received notification from Infiniti there was a recall for engines failing in the model I drive. I promptly took my vehicle to the dealership, and they confirmed there is metal shavings engine and Infiniti refused to replace the engine. An independent review was done by Infiniti and even though the dealership agrees engine needs replaced Infiniti refused. I am attaching invoice and pictures attached of oil pan confirming metal shavings are present.”Owner report · Engine · Dec 2025
“About 3 months ago I took my car to be inspected for recall Infinity Dealership stated the drained oil and dropped oil pan and inspected for debris on bottom on oil pan however manufacturer has stated engine beating failure happens progressively not all of a sudden I believe the system malfunctioning light I've been seeing on my dash is a direct result of something that was missed during recall inspection.”Owner report · Engine · Nov 2025
“Crest Infiniti staff, including Service Rep Trevor and Manager Randy Nadors, misrepresented Recall 25V437 as "not a safety recall" and claimed repairs were stopped until year-end. This contradicts NHTSA"s designation of 25V437 as a serious safety recall and Infiniti Corporate's confirmation. Their false statements indicate a failure to disclose material safety information and unsatisfactory service, thereby putting consumers at risk.”Owner report · Engine · Nov 2025
“The contact owns a 2020 Infiniti QX50. The contact received notification of NHTSA Campaign Number: 25V437000 ( Engine and Engine Cooling). The contact called the local dealer and was advised that parts were not yet available for the recall repair. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact had been changing the oil every 3,000 miles as mitigation for the remedy not being available. The manufacturer was not made aware of the issue. The contact had not experienced a failure.”Owner report · Engine And Engine Cooling · Jun 2025
“Pulled out into an intersection with limited visibility. Once I got into my lane I observed a car behind me that I had not seen. I tried to accelerate to avoid being hit. My car began making a knocking sound with loss of power. The other car went around me on the shoulder to avoid a collision. Infiniti of Birmingham (Alabama) says that one of the bearings in the engine spun and there is metal shavings in the oil pan. They say I need a new engine with only 68,000 miles. They are "unsure" if Infiniti will warranty the cost of repairs. Absolutely ridiculous! Please help!”Owner report · Engine · May 2025
“1. Collision warning sensor activated while driving in the #1 lane( closest to the cement highway dividers) and aggresively braked and slowed while diving at 77 mph. Not safe!! 2. Even thou I purposely turn the radio "off" when exiting my car, upon entering my car after a short duration of time, the radio turns "on" without any assistance by me....very frustrating!! Vehicle has been inspected by the local infiniti dealership....they're clueless and of no assistance or help.”Owner report · Vehicle Speed Control · Mar 2024
“I was going 70 miles an hour on a highway with no cars around me. When the car suddenly breaks and beeped. It was very dangerous. I was in the center lane of a 3 Lane Highway with no one around.”Owner report · Forward Collision Avoidance · May 2023
Recalls - 2 campaigns
Nissan North America, Inc. (Nissan) is recalling certain 2021-2024 Rogue, 2019-2020 Altima, 2019-2022 Infiniti QX50, and 2022 Infiniti QX55 vehicles equipped with 3-cylinder 1.5L or 4-cylinder 2.0L variable compression turbo (VC-Turbo) engines. The engine bearings may have manufacturing defects that can lead to engine failure.
Remedy: Dealers will reprogram the engine control module (ECM) software, free of charge. Owner letters were mailed April 8, 2026. Owners may contact Nissan's customer service at 800-647-7261 or Infiniti's customer service at 1-800-662-6200. Nissan's numbers for this recall are R25A8/A9 and R25B1/B2.
Nissan North America, Inc. (INFINITI) is recalling certain 2020 INFINITI QX50 vehicles. The text of the Tire and Loading Information placard, including the tire size and loading capacity, may be illegible. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 110, "Tire Selection and Rims."
Remedy: INFINITI will notify owners, and dealers will inspect the legibility of and, as necessary, replaced the placard, free of charge. The recall began March 17, 2021. Owners may contact INFINITI customer service at 1-800-662-6200. Infiniti's number for this recall is PC788.
Specifications
Factory options offered for the 2020 model year, decoded from the NHTSA vPIC database. Individual vehicles have one of each.
How other years compare
Check your exact QX50 by VIN
Recalls and equipment differ between individual vehicles. Decode your VIN to see what applies to yours.
Open VIN decoderFrequently asked questions
Is the 2020 Infiniti QX50 reliable?
NHTSA has 30 owner complaints and 2 recall campaigns on record for the 2020 Infiniti QX50. The most complained-about area is engine (46% of complaints).
At what mileage do 2020 Infiniti QX50 problems usually appear?
Half of the complaints that mention mileage were filed at 5,300 miles or less.
Does the 2020 Infiniti QX50 have open recalls?
2 recall campaigns have been issued, the latest concerning engine and engine cooling:engine:hard parts internal/mechanical. Check your specific vehicle by VIN - recall repairs are free at franchised dealers.
Source: NHTSA recall campaigns and owner complaints (public domain). Counts reflect reports on file and are not a defect rate.