2004 Dodge Sprinter 2500: problems, recalls and reliability
3 recalls and 12 owner complaints on record; most reports concern electrical system; the 2002 and 2003 model years look more trouble-free.
Data updated weekly · latest recall Nov 2016
All counts are reports filed with NHTSA in the United States - US market only, not worldwide totals.
Common problems
Computed from 12 owner complaints filed with NHTSA for this exact model year.
“The contact owns a 2004 Dodge Sprinter 2500. The contact stated that while the vehicle was parked in the driveway with the ignition key turned to the off position however, the vehicle remained on, causing the battery to be drained. The vehicle was towed to an independent mechanic and diagnosed with EGR valve failure. The vehicle was towed to the dealer and was diagnosed with ignition failure. The vehicle was not repaired by an independent mechanic or dealer. The manufacturer was made aware of the failure and confirmed that the vehicle was not included in a recall. The failure mileage was approximately 257,600.”Owner report · Engine And Engine Cooling · May 2023
“Mercedes benz sprinter. Consumer writes in regards to tire valve stems safety recall. *ld the consumer stated the manufacturer refused to honor the recall. *js”Owner report · Tires · Apr 2019
“The dodge dealer did the t21 emission recall on 12/08/2017. Eversince this recall service my vehicle has been rendered in-operable with two problems. (1) the battery dies overnight. I have already replaced to new battery with same problem. (2) the egr valve makes buzzing noise with the car off. I have replaced the egr valve with new one with same problem. It has been five month and now dodge says they need to replace another part (instrument cluster controller), but dodge does not take any responsibility for these damages or how or when my car will leave the dealer. Please look into this.”Owner report · Electrical System · Dec 2017
Show 3 more owner reports
“Tl* the contact owns a 2004 dodge sprinter 2500. When attempting to start the vehicle, the auxiliary fan turned on, but the vehicle would not start. The contact mentioned that the vehicle was repaired per manufacturer recall number: t21 for the engine. The vehicle was not diagnosed or repaired. The manufacturer was made aware of the failure and did not assist. The dealer was not notified. The failure mileage was 390,000.”Owner report · Engine · Jan 2017
“Tl* the contact owns a 2004 dodge sprinter 2500 equipped with b.f. Goodrich tires, tire line: lt23585r16, tire size: lt225/7.5r16, and dot number: beiljd112011. The contact stated that the rear passenger side tire tread was separating. The vehicle was taken to a dealer, who confirmed the failure and advised the contact to replace the tire immediately. The tire was not replaced. The manufacturer was made aware of the failure. The failure mileage of the tire was 18,000. The vehicle failure mileage of the vehicle was 47,000.”Owner report · Tires · Jul 2014
“Tl* the contact owns a 2004 dodge sprinter 2500. The contact stated that the head lamp sensor turned white abnormally, causing limited illumination when driving at night. The contact also noticed that the glow plug control warning light was illuminated. The vehicle was taken to the dealer who advised the contact that in order to complete the repair, they required special tools in which they did not have. As a result, the contact performed the repairs by replacing the glow plug control. The manufacturer had not been notified of the failure. The current mileage was 29,300 and the failure mileage was 29,000.”Owner report · Exterior Lighting · Feb 2012
Recalls - 3 campaigns
Daimler Vans USA, LLC (DVUSA) is recalling certain model year 2003-2006 Dodge and Freightliner Sprinter 2500 and 3500 vans manufactured June 30, 2003, to August 31, 2006. The instrument cluster on the affected vehicles fails to illuminate the BRAKE warning lamp in the instrument cluster during the vehicle start up bulb-function check. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 105, "Hydraulic and Electric Brake Systems."
Remedy: DVUSA will notify owners, and DVUSA and Dodge dealers will correct the instrument cluster software, as necessary, free of charge. An interim notification was sent to owners on January 6, 2017. A second notice will be mailed to owners once the remedy becomes available. The recall began on July 27, 2017. Owners may contact DVUSA customer service at 1-770-705-2070.
SPRINTER IS RECALLING 10 MY 2001-2006 DODGE AND FREIGHTLINER 2500 AND 3500 VEHICLES. THE WELDING SEAM BETWEEN THE BRACKET AND STEERING COLUMN OF AFFECTED SPARE PARTS DOES NOT MEET DESIGN SPECIFICATIONS. THE RESULT OF AN OUT OF SPECIFICATION WELDING SEAM IS THAT THE STEERING COLUMN MAY DETACH FROM ITS INTERIOR VEHICLE MOUNTING BRACKET.
Remedy: DEALERS WILL INSPECT AND REPLACE THE STEERING COLUMNS FREE OF CHARGE. THE RECALL IS EXPECTED TO BEGIN ON OR BEFORE FEBRUARY 16, 2009. OWNERS MAY CONTACT SPRINTER AT 843-695-5057.
ON CERTAIN TRUCKS EQUIPPED WITH REAR AIR CONDITIONING SYSTEM, THE INTERIOR LAMP IS EQUIPPED WITH AN 18W LAMP AND A SCATTERING LENS. IN EXTREMELY HOT AND HUMID CONDITIONS, THE COMBINATION OF HEAT AND HUMIDITY, AND THE HEAT FROM THE LAMP DUE TO EXTREME LONG TERM OPERATION, CAN DISTORT THE SCATTERING LENS.
Remedy: DEALERS WILL REPLACE THE REAR INTERIOR LAMPS FREE OF CHARGE WITH A MODIFIED VERSION WHICH IS NOT SUBJECT TO THE IMPACTS OF HEAT AND HUMIDITY. THE RECALL BEGAN ON DECEMBER 17, 2007. OWNERS MAY CONTACT DAIMLERCHRYSLER MANUFACTURING INTERNATIONAL AT 1-843-695-5041.
How other years compare
Check your exact Sprinter 2500 by VIN
Recalls and equipment differ between individual vehicles. Decode your VIN to see what applies to yours.
Open VIN decoderFrequently asked questions
Is the 2004 Dodge Sprinter 2500 reliable?
NHTSA has 12 owner complaints and 3 recall campaigns on record for the 2004 Dodge Sprinter 2500. The most complained-about area is electrical system.
Does the 2004 Dodge Sprinter 2500 have open recalls?
3 recall campaigns have been issued, the latest concerning electrical system: instrument cluster/panel. Check your specific vehicle by VIN - recall repairs are free at franchised dealers.
Source: NHTSA recall campaigns and owner complaints (public domain). Counts reflect reports on file and are not a defect rate.