2023 Cadillac XT5: problems, recalls and reliability
4 recalls and 15 owner complaints on record; most reports concern power train; the 2022 model year looks more trouble-free.
Data updated weekly · latest recall Jun 2024
All counts are reports filed with NHTSA in the United States - US market only, not worldwide totals.
Common problems
Computed from 15 owner complaints filed with NHTSA for this exact model year.
“When driving the whole car shakes and the engine makes a loud sound. It doesn't matter if I am going 10 mph or 75 mph the same shaking happens. The engine smells like burnt rubber. Driving feels like jerking not a smooth ride. I have already had the engine oil leak repaired. My car has been in the shop 3x in 2 months for this same problem. The dealership did a transmission systems update which did not help. When driving downhills the RMPS shoot up and get stuck between 3,000-4,000. The dealership could not find any documentation that downhill assist is a feature on this car. The dealership was not able to replicate these issues. I own a 2023 Cadillac XT5 with 30,859 miles on it.”Owner report · Engine · Apr 2026
“The contact owns a 2023 Cadillac XT5. The contact stated that the brake pedal would depress to the floorboard without warning. The contact had taken the vehicle to a dealer where a diagnostic was performed. The dealer received various diagnostic codes all related to the brake master cylinder. The contact was given a loaner vehicle and the dealer replaced both the brake master cylinder and the vehicle's battery. Despite the dealers repair, the contact refused to take possession of the vehicle due to the prior brake failure as she felt unsafe driving the vehicle. The manufacturer had yet to be notified of the failure. The vehicle was repaired. The failure mileage was 33,770.”Owner report · Service Brakes, Hydraulic · Feb 2026
“I purchased the 2023 Cadillac, with 19800 miles a week ago. The back up camera grid lines are so faint that most of the time they aren't visible. There is no contrast adjustment to make them visible. This condition is definitely a safety issue for me. As a [XXX] I depend on those grid lines to safely back into parking spots or my garage. My dealership tells me there is no resolution for this problem. Can you Help me? Sincerely, [XXX] [XXX] [XXX] [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)”Owner report · Unknown Or Other · Apr 2025
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“Driving vehicle when it lost all power and stopped. On a main road . No lights, no start. No emergency flashers ! Vehicle had to be towed to dealer ! Vehicle was stuck on main road in traffic. And could not be moved because since it had no power at all was stuck in park!”Owner report · Power Train,Electrical System,Engine · Nov 2024
“Engine & Transmission. Do not know if my safety is at risk. Yes, the problem has been duplicated and confirmed by My Cadillac dealer. Vehicle vibrates when engine switches from 6 cylinders to 4 cylinders. The vehicle has been inspected by the dealer. ODI # 11610835”Owner report · Engine · Sep 2024
“The contact owns a 2023 Cadillac XT5. The contact stated driving at various speeds, he noticed that the floorboard was vibrating. The contact stated that the failure had been recurring intermittently. There was no warning light illuminated. The vehicle was taken to the dealer, where it was test-driven and the transmission fluid was replaced; however, the failure recurred increasingly. The vehicle was taken back to the dealer, but the vehicle was not diagnosed or repaired. The contact related the failure to NHTSA Campaign Number: 23V172000 (Power Train); however, the VIN was not included. The manufacturer was not notified of the failure. The failure mileage was approximately 10,000.”Owner report · Power Train · Jul 2024
“The contact owns a 2023 Cadillac XT5. The contact stated that while reversing from the garage, the rear-view on the camera screen was working as designed; however, the camera screen turned dark in the daylight. While continuing to reverse down the driveway, the screen corrected independently. There were no warning lights illuminated. The vehicle was taken to the local dealer and the contact was informed that the function operated as designed. The vehicle was not repaired. The manufacturer was contacted, and the contact was referred to the dealer for assistance. The failure mileage was approximately 15.”Owner report · Back Over Prevention · Apr 2023
“Front half of sunroof exploded while driving. Hard top. was closed but if it wasn’t glass would’ve fallen directly on myself and any passengers posing a safety risk. I could have been in an accident. Glass falling from the vehicle posed a safety concern for others on the road. I have had this car 1 month. When I called the dealer was told I would have to file an insurance claim. Currently awaiting repairs. Insurance claim has been filed.”Owner report · Unknown Or Other · Jan 2023
“The contact owns a 2023 Cadillac XT5. The contact stated that while operating the vehicle, the backup camera malfunctioned, and only a black screen was displayed. The contact indicated that the failure was intermittent. Additionally, the contact indicated that while the camera was working, the image was very dim, making it difficult to view the image being displayed. The cause of the failure was not yet determined. The local dealer and manufacturer were notified of the failure, but no assistance was offered. The failure mileage 300.”Owner report · Back Over Prevention · Oct 2022
Recalls - 4 campaigns
General Motors, LLC (GM) is recalling certain 2023 Cadillac XT5, XT6, and GMC Acadia vehicles. The certification label located on the driver's side B-pillar contains tire size information that may be illegible. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 110, "Tire Selection and Rims."
Remedy: Dealers will replace the vehicle certification label, free of charge. Owner notification letters were mailed October 12, 2022. Owners may contact Cadillac customer service at 1-800-458-8006 or GMC customer service at 1-800-462-8782. GM's number for this recall is N222381690.
General Motors, LLC (GM) is recalling certain 2023 Cadillac XT6, GMC Acadia, Chevrolet Blazer, Traverse, and 2022-2023 Cadillac XT5 vehicles. The transmission may have been built with an incorrect sun gear, which can result in the driver-side half-shaft disengaging from the transmission.
Remedy: Dealers will replace the sun gears, free of charge. Owner notification letters were mailed on July 27, 2023. The remedy is expected to become available August 31, 2023. Owners may contact Cadillac customer service at 1-800-458-8006, Chevrolet customer service at 1-800-222-1020, or GMC customer service at 1-800-462-8782. GMC's number for this recall is N222389310.
General Motors, LLC (GM) is recalling certain 2023-2025 Cadillac XT5 and 2024-2025 Cadillac XT6 vehicles. The instrument panel may not illuminate when the hazard warning lights, high beams, or turn signals are activated. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard numbers 101, "Controls and Displays" and 108, "Lamps, Reflective Devices, and Assoc. Equipment."
Remedy: Dealers will update the instrument panel software, free of charge. Owner notification letters were mailed August 13, 2024. Owners may contact Cadillac's customer service at 1-800-458-8006. GM's number for this recall is N242447940.
General Motors, LLC (GM) is recalling certain 2023 Cadillac XT5 and GMC Acadia vehicles. The right-front half-shaft assemblies may be improperly connected to the transmission, causing them to separate.
Remedy: Dealers will replace the right-front half-shaft assemblies, free of charge. Owner notification letters were mailed February 17, 2023. Owners may contact Cadillac customer service at 1-800-458-8006 or GMC customer service at 1-800-462-8782. GM's number for this recall is N222393410.
How other years compare
Check your exact XT5 by VIN
Recalls and equipment differ between individual vehicles. Decode your VIN to see what applies to yours.
Open VIN decoderFrequently asked questions
Is the 2023 Cadillac XT5 reliable?
NHTSA has 15 owner complaints and 4 recall campaigns on record for the 2023 Cadillac XT5. The most complained-about area is power train.
Does the 2023 Cadillac XT5 have open recalls?
4 recall campaigns have been issued, the latest concerning equipment:other:labels. Check your specific vehicle by VIN - recall repairs are free at franchised dealers.
Source: NHTSA recall campaigns and owner complaints (public domain). Counts reflect reports on file and are not a defect rate.