2020 Cadillac XT5: problems, recalls and reliability
5 recalls and 22 owner complaints on record; most reports concern power train; the 2022 model year looks more trouble-free.
Data updated weekly · latest recall Sep 2022
All counts are reports filed with NHTSA in the United States - US market only, not worldwide totals.
Common problems
Computed from 22 owner complaints filed with NHTSA for this exact model year.
“Odometer Fraud. The contact purchased a 2020 Cadillac XT5. The contact discovered that there was a mileage discrepancy after the purchase. The vehicle was a dealer sale. At the time of purchase, the vehicle mileage was 30,475. It was later discovered, upon checking with a local AutoZone, that the mileage was 49,579.”Owner report · Electrical System · Apr 2026
“The contact owns a 2020 Cadillac XT5. The contact stated that while in drive and attempting to shift into reverse (R), the gear shifter knob fractured. The gear shifter shifted into park(P) and failed to respond as needed. The contact held the fractured piece in place to move the gear shifter. The message "Gear Conditions not Met" was displayed. The vehicle was taken to a dealer, where DTC: P07B4, P07BA, P17A4, P17A8 were retrieved. The vehicle was repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 109,756.”Owner report · Power Train · Feb 2026
“The contact's father owns a 2020 Cadillac XT5. The contact stated that while attempting to use the driver's side rear seat belt, the seat belt failed to buckle securely. The contact had not attempted to use the rear passenger's side seat belt. The contact stated that the vehicle had not been taken to a dealer or independent mechanic to be diagnosed or repaired. The failure mileage was unknown.”Owner report · Seat Belts · Jan 2026
Show 7 more owner reports
“Faulty termostat which creates reduce steering error code PO128, tempeture indicator is not listed on the dash board, engine RPMs are increased. This problem has increased for now the engine check light is highlighted.”Owner report · Engine · Jan 2025
“The contact owns a 2020 Cadillac XT5. The contact stated that the gear shifter plastic and connectors connected to the cover of the wiring had detached from the gear shifter, exposing the inner wiring. The contact stated that more of the gear shifter covering had started detaching. The vehicle was taken to the dealer who diagnosed and determined that the shifter mechanism needed to be replaced. The vehicle had not been repaired. The manufacturer was made aware of the failure and confirmed that the failure was not covered under the recall. The failure mileage was 37,000.”Owner report · Structure · Sep 2023
“The camera system has not been turning on intermittenly. Both the rear backup and the side/front cameras bring the screen to a black screen with a red triangle and red camera logo with a line through it (signifying no camera connected?). I have most commonly noticed it when I am parking in my garage at night, but it will work the next day, very hard to reproduce the conditions..”Owner report · Back Over Prevention · Sep 2022
“The contact owns a 2020 Cadillac XT5. The contact stated while driving at an undisclosed speed, the contact heard abnormal noises coming from the vehicle. While attempting to accelerate, the vehicle hesitated. The vehicle was taken to the dealer; however, no cause for the failure was found. The manufacturer was contacted and advised the contact to take the vehicle to the dealer for assistance. The failure mileage was 34,817.”Owner report · Power Train · Aug 2022
“Vehicle stalls without warning. Engine stops running. After a short time, it can be started after several tries. This has happened while driving on a major city street, there is a recall pending for replacemnt of fuel pump module. In the meantime it is at dealer (3 weeks) and they haven't done anything to fix since it doesn't stall in their test drives. It only stalled a few times in under 2000 miles. But dealer doesn;t want to fix if he's unsure if there is anything to fix.”Owner report · Fuel/Propulsion System · Aug 2020
“When backing out of garage the backup camera stops working in the sun light must wait 2 minutes for it to start working in sun light. While backing out of garage blind to the rear for at least 2 minutes. No other car I now of does this. Been to two cadilac dealer in to different states both said nothing they can do about it.”Owner report · Unknown Or Other · Jun 2020
“The car shows a warning "engine power is reduced" this is the second time in 3 months. The car revs at 5000rpm and only goes 15 mph, very dangerous. The dealer replaced a sensor last time and seems unconcerned for the safety of driving.”Owner report · Power Train · Mar 2020
Recalls - 5 campaigns
General Motors, LLC (GM) is recalling certain 2020-2021 Cadillac XT5, XT6, and GMC Acadia vehicles equipped with the optional Surround Vision feature. The rearview camera coaxial cable connectors may have been crimped improperly, causing the rearview camera to fail or function intermittently.
Remedy: Dealers will replace the coaxial cables, free of charge. Owner notification letters were mailed January 18, 2023. Owners may contact Cadillac customer service at 1-800-458-8006 or GMC customer service at 1-800-462-8782. GM's number for this recall is N222378380.
General Motors LLC (GM) is recalling certain 2020 Buick Enclave, Cadillac XT5, Cadillac XT6, Chevrolet Traverse, and GMC Acadia vehicles. The fuel pump's jet nozzle may have a plastic burr remaining from the manufacturing process, possibly causing a blocked nozzle and an insufficient fuel supply to the engine.
Remedy: GM will notify owners, and dealers will replace the fuel pump module. The recall began November 16, 2020. Owners may contact GMC customer service at 1-888-988-7267, Buick Customer service at 1-866-608-8080, Chevrolet customer service at 1-800-222-1020 or Cadillac customer service at 1-800-458-8006. GM's number for this recall is N202314760.
General Motors LLC (GM) is recalling certain 2020 Buick Enclave, Cadillac XT5, GMC Acadia and Chevrolet Traverse vehicles and 2020-2021 Chevrolet Silverado 1500, GMC Sierra 1500 vehicles. The vehicles may have been manufactured with Continental tires that were overcured.
Remedy: GM will notify owners, and dealers will inspect vehicles and replace tires that have DOT number and production mold number combinations identified by Continental, free of charge. The recall began December 17, 2020. Owners may contact GMC customer service at 1-888-988-7267, Buick customer service at 1-866-608-8080, Chevrolet customer service at 1-800-222-1020 or Cadillac customer service at 1-800-458-8006. GM's number for this recall is N202319030.
General Motors, LLC. (GM) is recalling certain 2020 Buick Enclave, Cadillac XT5 and XT6, Chevrolet Blazer, Silverado 1500, 2500 and 3500 and Traverse and GMC Acadia and Sierra 1500, 2500 and 3500 vehicles. The diffuser component of the Roof-Rail Air Bag (RRAB) inflator may not have been properly crimped to the inflator and could separate from the inflator during air bag deployment.
Remedy: GM will notify owners, and dealers will replace the suspect RRAB modules, free of charge. The recall began September 3, 2020. Owners may contact Chevrolet customer service at 1-800-630-2438, Cadillac customer service at 1-800-333-4223, or Buick customer service at 1-800-521-7300. GM's number for this recall is N202305380.
General Motors LLC (GM) is recalling certain 2020 Buick Enclave, Cadillac XT4, XT5, Escalade, Escalade ESV, Chevrolet Suburban, Tahoe, Traverse, GMC Yukon, Yukon XL, 2018-2021 Chevrolet Express, GMC Savana, 2019-2020 Chevrolet Blazer, Silverado 1500, GMC Acadia, Sierra 1500, and certain Continental tires sold to the aftermarket for various model year 2018-2021 vehicles. The affected tires were cured for too long during production.
Remedy: GM will notify owners, and dealers will inspect the tires, replacing them as necessary, free of charge. The recall began March 22, 2021. Owners may contact GMC customer service at 1-888-988-7267, Buick customer service at 1-866-608-8080, Chevrolet customer service at 1-800-222-1020 or Cadillac customer service at 1-800-458-8006. GM's number for this recall is N212329050.
Trouble codes owners mention
OBD-II codes that appear in NHTSA complaints about this car.
Specifications
Factory options offered for the 2020 model year, decoded from the NHTSA vPIC database. Individual vehicles have one of each.
How other years compare
Check your exact XT5 by VIN
Recalls and equipment differ between individual vehicles. Decode your VIN to see what applies to yours.
Open VIN decoderFrequently asked questions
Is the 2020 Cadillac XT5 reliable?
NHTSA has 22 owner complaints and 5 recall campaigns on record for the 2020 Cadillac XT5. The most complained-about area is power train.
Does the 2020 Cadillac XT5 have open recalls?
5 recall campaigns have been issued, the latest concerning back over prevention: sensing system: camera. Check your specific vehicle by VIN - recall repairs are free at franchised dealers.
Source: NHTSA recall campaigns and owner complaints (public domain). Counts reflect reports on file and are not a defect rate.