NHTSA recall 25V-337 (25V337000)
electrical system recall reported May 23, 2025 - about 30,679 vehicles affected.
- NHTSA campaign number
- 25V337000
- Also written as
- 25V-337
- Manufacturer number
- 25C21
- Reported
- May 23, 2025
- Vehicles affected
- ~30,679
- Component
- electrical system
What is being recalled
Ford Motor Company (Ford) is recalling certain 2024 Nautilus vehicles. The multimedia module software may cause the panoramic and center displays to reboot, resulting in a blank screen. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) numbers 111, "Rear Visibility," and 102, "Transmission shift lever sequence, starter interlock, and transmission braking effect," as well as FMVSS numbers 126, 108, 135, 138, 208, 101, and 305.
Why it is dangerous
A blank instrument display can result in a loss of critical safety information, such as the speedometer and warning lights, increasing the risk of a crash. In addition, a missing rearview camera display image can reduce visibility of what is behind the vehicle, increasing the risk of a crash.
The fix (free at any franchised dealer)
The multimedia module system software will be updated by a dealer, or through an over-the-air (OTA) update, free of charge. Owner notification letters were mailed July 24, 2025. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 25C21.
Recall repairs are always free, regardless of vehicle age or where you bought the car. Quote the campaign number 25V-337 when calling a dealer.
Affected 1 model
Each year links to that car's full history: every recall, owner complaints and common problems.
Source: NHTSA recall campaign data (public domain), refreshed weekly. See also the latest recall campaigns.