NHTSA recall 21V-411 (21V411000)
electrical system recall reported June 2, 2021 - about 33,437 vehicles affected.
- NHTSA campaign number
- 21V411000
- Also written as
- 21V-411
- Manufacturer number
- VS3UXPOBOX
- Reported
- June 2, 2021
- Vehicles affected
- ~33,437
- Component
- electrical system
What is being recalled
Daimler Vans USA, LLC (DVUSA) is recalling certain 2019-2021 Mercedes-Benz Sprinter and Freightliner Sprinter vehicles. The MBUX multimedia system software may cause the display to remain black, or reboot after startup. This could result in the rearview camera image not displaying properly. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 111, "Rear Visibility."
Why it is dangerous
A backup camera that displays a blank image reduces the driver's rear view, increasing the risk of a crash or injury.
The fix (free at any franchised dealer)
The multimedia system software will be updated by a dealer, or through an over-the-air (OTA) update, free of charge. DVUSA issued owners an interim notification on July 23, 2021. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VS3UXPOBOX.
Recall repairs are always free, regardless of vehicle age or where you bought the car. Quote the campaign number 21V-411 when calling a dealer.
Affected 4 models
Each year links to that car's full history: every recall, owner complaints and common problems.
Source: NHTSA recall campaign data (public domain), refreshed weekly. See also the latest recall campaigns.