NHTSA recall 21V-354 (21V354000)
back over prevention recall reported May 14, 2021 - about 343,191 vehicles affected.
- NHTSA campaign number
- 21V354000
- Also written as
- 21V-354
- Manufacturer number
- 2021050012
- Reported
- May 14, 2021
- Vehicles affected
- ~343,191
- Component
- back over prevention
What is being recalled
Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2019-2021 CLA-Class, GLE/GLS-Class, A-Class, E-Class, E-Class Coupe and Convertible, GLA/GLB-Class, GLC-Class, CLS-Class, and AMG GT-Class 4-door Coupe vehicles. Please refer to MBUSA's recall report for specific vehicle model details. The MBUX multimedia system software may cause the display to remain black, or reboot after startup. This could result in the rearview camera image not displaying properly. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 111, "Rear Visibility."
Why it is dangerous
A backup camera that displays a blank image reduces the driver's rear view, increasing the risk of a crash or injury.
The fix (free at any franchised dealer)
The multimedia system software will be updated by a dealer, or through an over-the-air (OTA) update, free of charge. Owner notification letters were mailed beginning June 28, 2021. Owners may contact MBUSA customer service at 1-800-367-6373. MBUSA's number for this recall is 2021050012.
Recall repairs are always free, regardless of vehicle age or where you bought the car. Quote the campaign number 21V-354 when calling a dealer.
Affected 22 models
Each year links to that car's full history: every recall, owner complaints and common problems.
Source: NHTSA recall campaign data (public domain), refreshed weekly. See also the latest recall campaigns.