NHTSA recall 20V-554 (20V554000)

What is being recalled

Isuzu Technical Center of America, Inc. (Isuzu) is recalling certain 2018-2021 FTR and Chevrolet 6500XD vehicles. The ground cable connecting the starter motor to the vehicle frame may break at the starter-side eyelet, resulting in an engine no-crank or slow-crank condition, causing the vehicle not to start.

Why it is dangerous

If the cable is broken and repeated attempts are made to start the vehicle, the starter may ground through the steel braiding of the power steering hose, allowing it to heat up and possibly rupture, increasing the risk of a fire.

The fix (free at any franchised dealer)

Isuzu and Chevrolet will notify their respective owners and dealers to replace the ground cable and to inspect and replace the power steering hose is damage exists, free of charge. The recall began October 9, 2020. Isuzu owners may contact the Isuzu Customer Relations at 1-866-441-9638 and Chevrolet owners may contact the GM Medium Duty Truck assistance line at 1-800-862-4389. Isuzu's number for this recall is V2004.

Recall repairs are always free, regardless of vehicle age or where you bought the car. Quote the campaign number 20V-554 when calling a dealer.

Affected 1 model

Each year links to that car's full history: every recall, owner complaints and common problems.