NHTSA recall 20V-331 (20V331000)

What is being recalled

Ford Motor Company (Ford) is recalling certain 2011-2014 Fiesta, 2013-2014 Fusion, 2015 Mustang, 2013-2015 Escape and C-Max, 2012-2015 Focus, 2014-2016 Transit Connect, 2013-2014 Lincoln MKZ, and 2015 MKC vehicles. These vehicles were previously recalled and repaired under recalls 15V-246, 16V-643 or 17V-210, however the repair may not have been completed properly. A component within the door latches may break making the doors difficult to latch and/or leading the driver or a passenger to believe a door is securely closed when, in fact, it is not.

Why it is dangerous

A door that is not securely latched could open while the vehicle is in motion, increasing the risk of injury to a vehicle occupant.

The fix (free at any franchised dealer)

Ford will notify owners, and dealers will inspect the latch date codes to confirm if the repair was done correctly, and replace the side door latches if necessary, free of charge. Owners will also have the option to inspect their own vehicle's door latches and enter the date codes into a website to determine if the latches are correct. Owner notification letters were mailed on July 27, 2020. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 20S30.

Recall repairs are always free, regardless of vehicle age or where you bought the car. Quote the campaign number 20V-331 when calling a dealer.

Affected 9 models

Each year links to that car's full history: every recall, owner complaints and common problems.