2014 Infiniti QX60 Hybrid: problems, recalls and reliability
4 recalls and 31 owner complaints on record; the weakest area is power train (60% of complaints).
Data updated weekly · latest recall Oct 2021
All counts are reports filed with NHTSA in the United States - US market only, not worldwide totals.
Common problems
Computed from 31 owner complaints filed with NHTSA for this exact model year.
“The contact owns a 2014 Infiniti QX60 Hybrid. The contact stated while driving at an undisclosed speed, the vehicle lost motive power. Additionally, the Vehicle Stability Assist (VSA) System warning light and the brake system failure warning light were illuminated. The vehicle was taken to the dealer; however, no failure was found. The failure recurred. The contact related the failure to NHTSA Campaign Number: 21V774000 (Engine and Engine Cooling, Hybrid Propulsion System). The manufacturer was not made aware of the failure. The failure mileage was approximately 80,700.”Owner report · Hybrid Propulsion System · Mar 2023
“The contact owns a 2014 Infiniti QX60 Hybrid. The contact stated while driving occasionally and making a left or right turn, the wheels became stuck. The vehicle was taken to an independent mechanic to be diagnosed. The contact was informed that the electronic coupler assembly needed to be replaced. The vehicle was not repaired. The dealer was notified of the failure and the contact was informed that he would receive a call back. The manufacturer was not notified of the failure. The failure mileage was approximately 145,000.”Owner report · Power Train · Nov 2022
“The contact owns a 2014 Infiniti QX60 Hybrid. The contact stated that while driving at various speeds, the front passenger's side low beam headlight started to dim and then became inoperable. The contact then stated that on another day, the front driver's side low beam headlight became inoperable. No warning light was illuminated. The vehicle was not diagnosed. The vehicle was not repaired. The dealer was contacted and the contact was currently at the dealer The failure mileage was 101,966.”Owner report · Exterior Lighting · Aug 2022
Show 7 more owner reports
“The contact owns a 2014 Infiniti QX60. The contact received a recall notification for NHTSA Campaign Number: 21V774000 (Engine and Engine Cooling, Hybrid Propulsion System) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was notified of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.”Owner report · Engine And Engine Cooling · Jan 2022
“The contact owns a 2014 Infiniti QX60 Hybrid. The contact received notification of NHTSA Campaign Number: 21V774000 (Engine and Engine Cooling, Hybrid Propulsion System) however, the part to the recall repair was unavailable. The contact took the vehicle to the local dealer and it was confirmed that the part was not available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts are not available.”Owner report · Engine And Engine Cooling · Nov 2021
“My car is a 2014 qx60 hybrid. Infinity was sued and settled on without car replacement. My car has the same shuddering problem that was the basis for the lawsuit. Cvt transmission was replaced twice under my 70k warranty. My cvt transmission has begun to suffer the same "juddering" problem which as affected so many of the qx60 models, both hybrid and gas. I took it after warranty many times to dealer and they can't solve the problem. Now I have to pay for every single minimum step even car wash. I have so much paperwork of this and many others issues with this car that would take for ever to upload.”Owner report · Power Train · Apr 2019
“Cvt recall. My car is a qx60 hybrid. Infinity was sued and settled on replacements for only the qx60 gas model. My car has the same shuddering problem that was the basis for the lawsuit; but for some reason the lawsuit settlement did not include the hybrid models. My cvt transmission has begun to suffer the same "juddering" problem which as affected so many of the qx60 models, both hybrid and gas.”Owner report · Power Train · Mar 2019
“Tl* the contact owns a 2014 infiniti qx60 hybrid. While driving 60 mph, an abnormal noise was heard without warning when shifting into first gear. While the vehicle was parked in the driveway, the contact noticed green antifreeze leaking from the vehicle. The vehicle was taken to sanford infiniti (995 rinehart rd, sanford, fl 32771, (407) 710-2224) for a routine inspection and it was diagnosed that the air conditioner evaporator core needed to be repaired. The vehicle was repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 53,000.”Owner report · Engine · Mar 2019
“When I try to accelerate the car pauses/delays before moving. When I place the car in reverse the engine sound like its racing and its barely moving.this happens when I first go to accelerate from a stationary position. The reverse just started today 01/22/2019 but the delay in accelerating from when I first purchased the vehicle last year. I thought because it was a hybrid with the delay stating this was supposed to happen.”Owner report · Power Train · Jan 2019
“The transmission needs to be replaced on my 4 year old vehicle cost from infinity to repair $6500 . I opened a case with infinity consumer affairs and they denied it. I found a warranty that was extended to 94,000 due to this same issue. I was 400 miles over and they denied me. The car's engine revs very high and is very loud, not normal.”Owner report · Power Train · Nov 2018
When filing, owners marked a crash in 1 of these complaints and injuries in 0 - self-reported to NHTSA, not verified accident statistics.
Recalls - 4 campaigns
Nissan North America, Inc. (Nissan) is recalling certain 2014-2015 Nissan Pathfinder Hybrid, 2015-2016 Murano Hybrid, and 2014-2017 INFINITI QX60 Hybrid vehicles. The Hybrid Powertrain Control Module (HPCM) software may shut down the hybrid system and the engine under certain conditions, causing a loss of drive power.
Remedy: Dealers will reprogram the HPCM software, free of charge. Owner notification letters were mailed March 31, 2022. Owners may contact Nissan customer service at 1-800-867-7669 or INFINITI customer service at 1-800-662-6200. Nissan's numbers for this recall are R21B4 and R21B5.
Nissan North America, Inc. (Nissan) is recalling certain model year 2013-2015 Altima and Pathfinder vehicles, 2013-2014 Nissan Sentra vehicles, 2013 Infiniti JX35 vehicles, 2014-2015 Infiniti QX60 vehicles and 2014 Infiniti QX60 Hybrid vehicles. The affected vehicles received an incorrect occupant classification system (OCS) control unit during a repair. These OCS control units may incorrectly classify the front passenger seat as empty, when it is occupied by an adult.
Remedy: Nissan will notify owners, and dealers will update the OCS software, free of charge. The recall began on November 30, 2015. Owners may contact Nissan at 1-800-647-7261.
Nissan North America, Inc. (Nissan) is recalling certain model year 2013-2014 Nissan Pathfinder vehicles manufactured June 20, 2012, to November 18, 2013, 2014 Nissan Pathfinder Hybrid vehicles manufactured July 18, 2013, to November 18, 2013, 2013 Infiniti JX35 vehicles manufactured November 29, 2011, to June 14, 2013, and 2014 QX60 vehicles manufactured May 16, 2013, to November 18, 2013, and 2014 Infiniti QX60 Hybrid vehicles manufactured July 18, 2013, to November 18, 2013. In the affected vehicles the hood release cable assembly may have been installed incorrectly preventing the latching claw from fully engaging. The secondary latch may remain in the open position when the hood is closed.
Remedy: Nissan will notify owners, and dealers will modify the angle of the hood release mechanism to provide additional length to the release cable, free of charge. The recall began on March 9, 2015. Owners may contact Nissan customer service at 1-800-647-7261.
Nissan North America, Inc. (Nissan) is recalling certain model year 2016-2017 Nissan Maxima, 2013-2016 Nissan Altima, NV200, LEAF, Sentra, and Pathfinder, 2014-2016 Nissan NV200 Taxi, Infiniti QX60, QX60 Hybrid, and Q50 Hybrid, 2014-2017 Nissan Rogue and Infiniti Q50, 2015-2016 Nissan Murano, Murano Hybrid, and Chevrolet City Express, 2014-2015 Nissan Pathfinder Hybrid, and 2013 Infiniti JX35 vehicles. In these vehicles, the front seat passenger Occupant Classification System (OCS) may incorrectly classify an adult passenger as a child or classify the seat as empty despite it being occupied. As a result, the passenger frontal air bag may be turned off and not deploy in the event of a crash.
Remedy: Nissan will notify their owners. Chevrolet City Express owners will be notified by General Motors. Dealers will reprogram the Air Bag Control Unit (ACU) and OCS Electronic Control Unit (ECU) in Altima, Maxima, Murano, Rogue, and Sentra vehicles, and replace the OCS ECU in LEAF, NV200, NV200 Taxi, Pathfinder, Infiniti Q50, JX35, and QX60 and Chevrolet City Express vehicles, free of charge. Interim notices were sent to owners on May 31, 2016. Owners will receive a second notice when remedy parts become available. Owners may contact Nissan customer service at 1-800-867-7669, Infiniti customer service at 1-888-833-3216 or Chevrolet customer service at 1-800-222-1020.
Check your exact QX60 Hybrid by VIN
Recalls and equipment differ between individual vehicles. Decode your VIN to see what applies to yours.
Open VIN decoderFrequently asked questions
Is the 2014 Infiniti QX60 Hybrid reliable?
NHTSA has 31 owner complaints and 4 recall campaigns on record for the 2014 Infiniti QX60 Hybrid. The most complained-about area is power train (60% of complaints).
At what mileage do 2014 Infiniti QX60 Hybrid problems usually appear?
Half of the complaints that mention mileage were filed at 48,850 miles or less.
Does the 2014 Infiniti QX60 Hybrid have open recalls?
4 recall campaigns have been issued, the latest concerning engine and engine cooling. Check your specific vehicle by VIN - recall repairs are free at franchised dealers.
Source: NHTSA recall campaigns and owner complaints (public domain). Counts reflect reports on file and are not a defect rate.