2014 Infiniti Q50 Hybrid: problems, recalls and reliability
5 recalls and 20 owner complaints on record; most reports concern steering.
Data updated weekly · latest recall Jun 2016
All counts are reports filed with NHTSA in the United States - US market only, not worldwide totals.
Common problems
Computed from 20 owner complaints filed with NHTSA for this exact model year.
“Tl* the contact owns a 2014 infiniti q50 hybrid. While driving 30 mph, the "chassis system malfunction" message displayed and the brakes failed to engage when the brake pedal was depressed. The contact turned off the vehicle to correct the failure, but the vehicle failed to restart. The dealer (ray catena infiniti in edison, new jersey) was notified, but could not determine the source of the failure. The manufacturer was made aware of the failure. The failure mileage was approximately 60,000.”Owner report · Engine · Apr 2018
“Tl* the contact owns a 2014 infiniti q50 hybrid. The contact stated that after accidentally reversing into a pole, the vehicle accelerated forward independently. As a result, the contact crashed into three other vehicles. The contact shifted into park and was able to bring the vehicle to a stop. A police report was filed. The vehicle was towed to an independent mechanic but was not diagnosed or repaired. The manufacturer was notified of the failure. The failure mileage was 45,000. Updated 12/20/16*lj”Owner report · Vehicle Speed Control · Oct 2016
“I have owned my car for about 2.5 years and driven about 27,000 miles. In this time I have had 7 tires fail. Five were blowouts on the road and two I caught with bubbles in the tire. I have never had a blowout on any other car I have owned for 35 years. The tires are very low profile and seem to be very susceptible to the sidewalls failing. Several of the blowouts have happened on the highway when I was going 55-65mph which is why I feel this is a safety issue. The dealership has told me that other owners are bringing in the same car with the same issue and when speaking to infiniti customer service they told me this was common to occur in the northeast of the country.”Owner report · Wheels · Dec 2015
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“Tl* the contact owns a 2014 infiniti q50 hybrid. While driving at approximately 65 mph, while going into a right curve the steering wheel jerked to the left without warning. The driver crashed into a guardrail. The adaptive cruise control and active lane control systems were activated at the time of the crash. The driver stated that the roads were treated due to the inclimate weather, which he felt was the cause of the crash. There were no injuries and a police report was filed. The vehicle was not taken to a dealer or repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 7,700.”Owner report · Steering · Mar 2015
“Driving on the interstate, pressed brakes to slow down car because of another car in the fast lane. The brakes throbbed and did not slow down the car. Moved over to the middle lane and pressed brakes again, brakes throbbed but did not slow down car. Pulled into the emergency lane, brakes throbbed slowed down car until stop. Restarted the car and the brakes then bring to work properly. This has happen about 5 times and infiniti has not corrected or found issue. *tr”Owner report · Service Brakes · Aug 2014
“Since I have owned the car, slightly over a year, when decelerating generally when coming off a highway on an exit ramp to a stop, while braking the car will begin to normally slow but then suddenly "jump forward" or feel like it is accelerating then continue braking. It feels like it is accelerating on its own. Every time I have had this into the dealer I have complained and they claim the issue cannot be duplicated. Finally, they have begun to tell me it is "normal" with this hybrid car. This is no "normal" event. This car is a menace. *tr”Owner report · Engine · Aug 2013
When filing, owners marked a crash in 3 of these complaints and injuries in 0 - self-reported to NHTSA, not verified accident statistics.
Recalls - 5 campaigns
Nissan North America, Inc. (Nissan) is recalling certain model year 2014 Infiniti Q50 hybrid vehicles manufactured December 10, 2012, to June 25, 2014, and Infiniti Q70 hybrid vehicles manufactured November 7, 2013, to May 7, 2014. Due to a software error, the electric motor may stop working while the vehicle is being driven using the electric motor only.
Remedy: Nissan will notify owners, and dealers will reprogram the motor inverter software, free of charge. The recall began on November1, 2014. Owners may contact Nissan customer service at 1-800-647-7261.
Nissan North America, Inc. (Nissan) is recalling certain model year 2014 Infiniti Q50 hybrid vehicles manufactured October 16, 2013, to January 27, 2014, and Infiniti Q70 hybrid vehicles manufactured November 7, 2013, to December 10, 2013. The affected vehicles may have been assembled with transmissions whose housings were damaged during their manufacturing.
Remedy: Nissan will notify owners, and dealers will inspect the transmission assembly and replace it if cracks are found, free of charge. The recall began on November 10, 2014. Owners may contact Nissan customer service at 1- 800-647-7261.
Nissan North America, Inc. (Nissan) is recalling certain model year 2013-2014 Infiniti M35 hybrid vehicles manufactured April 7, 2012, to September 9, 2013, 2014 Infiniti Q50 hybrid vehicles manufactured December 10, 2012, to July 15, 2014, and 2014-2015 Infiniti Q70 hybrid vehicles manufactured April 9, 2010, to May 7, 2014. Due to a software error, In the affected vehicles, if the signal is lost from one of the two throttle position sensors (TPS), the engine control module (ECM) will go into a fail-safe mode, partially closing the throttle chamber. Should the lost signal be restored, the throttle chamber may open, regardless of the position signal from the TPS.
Remedy: Nissan will notify owners, and dealers will reprogram the ECM, free of charge. The recall began on November 10, 2014. Owners may contact Nissan customer service at 1-800-647-7261.
Nissan North America, Inc.'s (Nissan) is recalling certain model year 2014-2016 Infiniti Q50 vehicles manufactured December 26, 2012, to December 11, 2015, and Infiniti Q50 Hybrid vehicles manufactured December 10, 2012, to December 17, 2015. The Direct Adaptive Steering system may experience an error at vehicle start up altering the vehicle's steering responsiveness and turning radius.
Remedy: Nissan will notify owners, and dealers will reprogram the Direct Adaptive Steering ECU software, free of charge. The recall began on August 12, 2016. Owners may contact Nissan customer service at 1-800-647-7261.
Nissan North America, Inc. (Nissan) is recalling certain model year 2016-2017 Nissan Maxima, 2013-2016 Nissan Altima, NV200, LEAF, Sentra, and Pathfinder, 2014-2016 Nissan NV200 Taxi, Infiniti QX60, QX60 Hybrid, and Q50 Hybrid, 2014-2017 Nissan Rogue and Infiniti Q50, 2015-2016 Nissan Murano, Murano Hybrid, and Chevrolet City Express, 2014-2015 Nissan Pathfinder Hybrid, and 2013 Infiniti JX35 vehicles. In these vehicles, the front seat passenger Occupant Classification System (OCS) may incorrectly classify an adult passenger as a child or classify the seat as empty despite it being occupied. As a result, the passenger frontal air bag may be turned off and not deploy in the event of a crash.
Remedy: Nissan will notify their owners. Chevrolet City Express owners will be notified by General Motors. Dealers will reprogram the Air Bag Control Unit (ACU) and OCS Electronic Control Unit (ECU) in Altima, Maxima, Murano, Rogue, and Sentra vehicles, and replace the OCS ECU in LEAF, NV200, NV200 Taxi, Pathfinder, Infiniti Q50, JX35, and QX60 and Chevrolet City Express vehicles, free of charge. Interim notices were sent to owners on May 31, 2016. Owners will receive a second notice when remedy parts become available. Owners may contact Nissan customer service at 1-800-867-7669, Infiniti customer service at 1-888-833-3216 or Chevrolet customer service at 1-800-222-1020.
Check your exact Q50 Hybrid by VIN
Recalls and equipment differ between individual vehicles. Decode your VIN to see what applies to yours.
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Is the 2014 Infiniti Q50 Hybrid reliable?
NHTSA has 20 owner complaints and 5 recall campaigns on record for the 2014 Infiniti Q50 Hybrid. The most complained-about area is steering.
Does the 2014 Infiniti Q50 Hybrid have open recalls?
5 recall campaigns have been issued, the latest concerning hybrid propulsion system. Check your specific vehicle by VIN - recall repairs are free at franchised dealers.
Source: NHTSA recall campaigns and owner complaints (public domain). Counts reflect reports on file and are not a defect rate.